Team Lead Operations - Ship spare parts Logistics, Mumbai

As an experienced and proactive Ship Spare Parts Logistics Operations Manager, you will be responsible for setting up, leading, and managing the operations team in Mumbai. Your role is crucial in ensuring smooth logistics execution, exceptional customer service, and fostering a high-performing team culture. You will oversee team building, training, process improvement, and act as the primary escalation point for key customers in the region. You will lead and develop a team of Operations Executives, providing coaching, guidance, and performance feedback to ensure service excellence. Additionally, you will design and implement onboarding and training programs for both new and existing staff members. As the senior escalation contact for customers in India, you will ensure timely resolution of service issues, train the team on communication best practices, and promote a culture of proactive customer engagement. Your responsibilities will also include overseeing the operational process from shipment bookings to delivery, ensuring compliance with global SOPs and customer-specific requirements, and monitoring process efficiency and accuracy. You will collaborate with global offices, provide regular reporting on team performance and operational KPIs, and participate in continuous improvement projects. To qualify for this role, you should hold a Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field, along with 6-10 years of logistics/freight forwarding experience, including at least 2-3 years in a managerial or supervisory capacity. Strong knowledge of international shipping, air and sea freight, and customs procedures is essential, as well as excellent leadership, communication, and organizational skills. Proficiency in logistics software and the Microsoft Office Suite is required, and previous experience in marine logistics is advantageous. In return, we offer you a leadership position in a globally recognized logistics company, the opportunity to build and shape a new team and operational setup in India, international exposure, cross-functional collaboration, and career development in a dynamic and fast-paced industry.,