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Team Lead - International voice process

Team Lead - International voice process

Trigent Software - Professional Services

5 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform:

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Skills Required

service drive training development leadership communication management crm

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Team Lead – Operations (International Voice) 📍 Location: Bangalore 🕘 Shift: Rotational Night Shifts 💼 Experience: 5+ years in contact center operations (International Voice preferred), 1+ Year of experience as team lead. Key Responsibilities: Lead & mentor a team of customer service reps Drive performance and quality KPIs Handle escalations and ensure top-notch service Conduct training and foster team development What We’re Looking For: ✅ Proven leadership in BPO/Contact Center (Team Lead experience) ✅ Excellent communication & people management skills ✅ Proficiency in contact center tools & CRM ✅ Bachelor's degree Show more Show less

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