Role: Team Lead – Operations (International Voice) 📍 Location: Bangalore 🕘 Shift: Rotational Night Shifts 💼 Experience: 5+ years in contact center operations (International Voice preferred), 1+ Year of experience as team lead. Key Responsibilities: Lead & mentor a team of customer service reps Drive performance and quality KPIs Handle escalations and ensure top-notch service Conduct training and foster team development What We’re Looking For: ✅ Proven leadership in BPO/Contact Center (Team Lead experience) ✅ Excellent communication & people management skills ✅ Proficiency in contact center tools & CRM ✅ Bachelor's degree Show more Show less

Job Role: Senior Manager – RPO Job Requirement: • Bachelor's Degree (10+2+3/10+2+4) is a must have • Master’s degree or MBA preferred • 10 to 12 years of IT recruitment/staffing industry experience in a fast paced, customer-oriented environment including delivery, operations, recruitment, sales, business development or other related field. • 5+ years' experience in leading large RPO assignment • 5+ years of experience managing supervisory staff including leads & junior delivery managers. • Rich experience of working in a multi-client multi-cultural environment and cross functional teams. KEY RESONSIBILITIES: · Manage large sized RPO engagement and portfolio of IT staffing clients · Collaborate with client organizations to prepare fulfillment strategies for existing and future needs. · Collaborate with hiring managers wherever applicable to ensure staffing methods are followed to incorporate timely feedback. · Evaluate existing hiring needs and prepare staffing plans to accomplish goals. · Develops and maintains relationships with both internal and external stakeholders to build long term partnerships · Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators OTHER SKILLS and ABILITIES · Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques. Show more Show less

🔹 Role-1: Statistical Programmer – SDTM (End-to-End) Location: Remote Experience: 4+ Years Job Description: We are hiring a Statistical Programmer with 4+ years of experience in end-to-end SDTM programming , including specification creation and SDRG preparation . Key Responsibilities: Develop and validate SDTM datasets in compliance with CDISC standards Interpret mapping specifications and raw data Prepare the Study Data Reviewer's Guide (SDRG) Collaborate with global clinical teams and statisticians Maintain documentation and ensure submission compliance Requirements: 4+ years of hands-on SDTM programming experience Proficient in SAS and CDISC implementation Strong knowledge of clinical trial data and regulatory standards Excellent attention to detail and communication skills ------------------------------------------------------------------------------------------------------------- 🔹 Role-2: Senior Statistical Programmer – SDTM, ADaM, TLF Location: Remote Employment Type: Full-Time Experience: 8+ Years Notice Period: Only Immediate or 1 Month notice period candidates will be considered Job Description: We are looking for a Senior Statistical Programmer with 8+ years of experience in SDTM, ADaM, and TLF programming for regulatory clinical trial submissions. Key Responsibilities: Design and develop SDTM and ADaM datasets per CDISC Program and validate Tables, Listings, and Figures (TLFs) Perform quality control and regulatory submission support Work closely with Biostatistics and Clinical Data teams Drive programming timelines and deliverables across studies Requirements: 8+ years of SAS programming in a clinical research environment Expert in SDTM, ADaM, and TLF generation Strong understanding of FDA/EMA submission standards Good communication, documentation, and collaboration skills

🚀 Ready to lead the education transformation at Adobe? 📍 Location: Bengaluru (Hybrid) We're looking for a Head of Strategic Partnerships – Education to lead our efforts in driving K–12 adoption of Adobe’s digital tools across India. In this high-impact role, you'll build and manage a diverse ecosystem of partners—ranging from EdTechs and ICT providers to NGOs and school chains—to scale Adobe’s presence in classrooms. 🔹 What You’ll Do: Develop & execute partnership strategies focused on India’s K–12 education segment Identify & engage with ISVs, NGOs, APS chains, labs, hardware providers & publishers Enable partner-led GTM campaigns to promote Adobe Express and related tools Work closely with product, sales, and marketing teams to maximize partner success Represent Adobe at education summits, roundtables, and industry forums 🔹 What You’ll Bring: 10+ years of experience in business development, partnerships, or education ecosystems Proven ability to build GTM models with diverse K–12 stakeholders Experience working with or within NGOs, APS chains, EdTech, ICT or publishing sectors Strong relationship management, negotiation, and strategic planning skills 🎯 Help us redefine creative learning in India’s schools. If you're passionate about education, strategy, and impact — we want to talk to you.

Job Title: Manager – Quality (International Voice Process) Location: Bangalore, India Experience Required: 12+ years (80% in International Voice Process) CTC: Up to ₹18 LPA Transport: Two-way cab facility provided Work Type: Full-time, On-site Job Summary: We are looking for an experienced Manager – Quality to lead our Quality Assurance function for international voice-based BPO operations. The ideal candidate will have a progressive background in QA, starting from a Quality Analyst role and growing through Quality Lead and Assistant Manager Quality positions, ultimately leading a team as a Quality Manager. You will be responsible for driving quality initiatives, ensuring compliance with client SLAs, enhancing customer experience through effective process audits, and coaching team members. Key Responsibilities: Quality Governance: Develop, implement, and maintain quality assurance policies and procedures. Lead Quality Assurance programs across multiple international voice processes. Collaborate with stakeholders to define quality standards and drive adherence. Team Leadership: Manage a team of QAs, Quality Leads, and AM – Quality. Provide guidance, mentoring, and development plans to improve team performance. Monitor team KPIs and drive continuous improvement. Process Improvement: Analyze trends and provide insights to Operations and Training for process improvements. Use quality monitoring data management systems to compile and track performance at team and individual levels. Recommend and implement corrective actions as required. Client & Stakeholder Management: Liaise with clients for performance reviews and quality updates. Present quality metrics, root cause analysis, and improvement plans in client calls/reviews. Audit & Compliance: Conduct internal audits to ensure adherence to processes and compliance requirements. Drive compliance to client and regulatory standards. Reporting: Prepare and publish regular quality reports with insights and action items. Track quality metrics such as CSAT, NPS, FCR, AHT, etc. Requirements: Experience: Minimum 12 years of experience in BPO industry. At least 80% of experience in international voice process (mandatory). Career progression must include roles from QA → Quality Lead → AM Quality → Manager Quality. Skills: Strong understanding of Quality tools and methodologies (e.g., Six Sigma, COPC, RCA). Hands-on experience in Quality Monitoring tools and data analysis. Excellent communication and interpersonal skills. Leadership, stakeholder management, and team development abilities. Education: Bachelor's degree is a must. Certifications like Six Sigma (Green/Black Belt), COPC, or equivalent are preferred. Preferred Attributes: Exposure to BFSI, Tech Support, or Telecom domains in voice process. Ability to handle large teams and multiple client accounts. Process automation or digitization experience is a plus.

Job Title: Consulting & Business Development – Life Sciences (MedComm) Location: Bangalore, India (On-site) Experience: 10–15 years Industry Preference: Medical Communications / Life Sciences Compensation: Up to ₹25 LPA (based on experience and fit) Educational Qualifications: Bachelor's degree in Pharmacy or Life Sciences Master's degree in Marketing preferred Job Description: We are seeking a dynamic and experienced professional to lead Consulting and Business Development efforts in the life sciences space, with a focus on Medical Communications . The ideal candidate will have strong domain expertise, a consultative selling approach, and a track record of driving revenue growth and building strategic partnerships. Key Responsibilities: Lead overall business development activities within the life sciences domain. Expand business with current clients and explore new business avenues. Provide strategic input for pre-sales and client engagements. Build long-term relationships using consultative sales techniques. Develop customized business proposals and sales strategies. Monitor market trends, competition, and client needs. Ensure CRM systems and sales documentation are kept up to date. Manage and grow key accounts. Desired Skills & Attributes: Strong communication, negotiation, and leadership skills Ability to create opportunities and solve business problems Entrepreneurial mindset with a strategic approach to sales Experience handling cross-functional client relationships Passion for innovation, consulting, and creativity

Overall Purpose of Job • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile • Prior international BPO work experience preferred • Fresher’s acceptable Personal Attributes • Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail • Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Title: Team Lead – International Voice Process Location: Bangalore, India Experience Required: 5+ years (1+ year as a Team Lead or SME is must) Transport: 2-way cab facility provided Job Summary: We are seeking an experienced and dynamic Team Lead to join our International Voice Process team in Bangalore. The ideal candidate will have 5+ years of experience in an international voice process environment, with at least 1 year in a Team Lead or similar supervisory role. This is a great opportunity for someone looking to step into a leadership role within a fast-paced and customer-focused team. Key Responsibilities:Lead, manage, and motivate a team of customer service representatives handling international voice-based customer support. Monitor team performance, ensure adherence to SLAs, and drive quality standards. Conduct regular team meetings, coaching, and performance reviews. Handle escalations and ensure timely resolution of customer issues. Analyze performance metrics and generate reports for leadership review. Collaborate with training and quality teams to enhance team productivity and performance. Ensure compliance with company policies and procedures. Required Skills & Qualifications:Minimum 5 years of experience in an international voice process (BPO/Call Center). At least 1 year of experience as a Team Lead or in a similar supervisory role is preferred. Strong communication and interpersonal skills. Ability to manage a team in a dynamic, high-pressure environment. Proficient in performance management, coaching, and process improvement. Flexible to work in night shifts or rotational shifts as required.

Company Description Trigent Software - Professional Services partners with India’s most innovative Global Capability Centers (GCCs) to build high-performing teams. With an expert-led vetting process, Trigent ensures that only potential A-Players are introduced to your leaders. Trigent is known for its ability to adapt quickly to changing business priorities, operating without red tape or delays. As strategic advisors, we provide market insights to help you make smarter decisions and build the talent needed for success. Role Description This is for a Lead Recruiter role. The Lead Recruiter will be responsible for identifying, engaging, and hiring top talent. Daily tasks include sourcing candidates through various channels, conducting interviews, coordinating with hiring managers, and leveraging market insights to refine recruitment strategies. The Lead Recruiter will also manage recruitment metrics and ensure an excellent candidate experience from start to finish. This is purely work from office opportunity with 5 days working in a week and Bangalore based immediate joiners are preferred. Qualifications Experience in sourcing candidates through various channels such as LinkedIn, job boards, and employee referrals Handling set of Recruiters and ensuring their targets are met Skills in candidate screening and conducting interviews Experience with applicant tracking systems (ATS) and recruitment tools Ability to coordinate with hiring managers and understand their talent needs Strong market insights and ability to refine recruitment strategies Excellent communication and interpersonal skills Ability to handle recruitment metrics and analytics Prior experience in recruitment, preferably in the technology or professional services sector Bachelor’s degree in Human Resources, Business Administration, or related field Please share your profile to Ajmatali_h@trigent.com if anyone is interested and meeting our needs.

Job Title: TSE – Cloud Applications (Platform) Location: Hyderabad Exp Range: 2- 6 Years (Technical Support or Software Development Environment) Compensation: 15 - 16 LPA Why You Should Apply Join a dynamic team supporting a world-class cloud-based enterprise platform used by global businesses. Here, you won’t just solve technical problems — you’ll shape user experiences, drive operational excellence, and grow your own technical expertise in cloud and enterprise SaaS technologies. What You’ll Be Doing Be the Voice of the Customer: Support and guide users and administrators, ensuring a smooth experience with our platform. Solve Complex Issues: Dive deep into troubleshooting cloud technologies, working on platform issues that require attention to detail and strong analytical skills. Own Every Interaction: From triage to resolution, take complete ownership of technical issues, ensuring high standards of professionalism. Collaborate Across Functions: Partner with internal teams and customers using cases, phone, and electronic channels to communicate effectively. Drive Improvements: Contribute to internal processes, tools, and knowledge base content that drive operational efficiency and enable customer self-service. Document Everything: Maintain accurate case documentation and ensure excellent case hygiene. Grow With Us: Take part in technical and cross-functional projects while sharpening your expertise in enterprise SaaS. Must-Have Skills Strong experience with relational databases (e.g., MySQL, Oracle) Familiarity with Linux/Unix or Microsoft Server environments Basic understanding of web application architecture Hands-on knowledge in scripting languages (e.g., JavaScript, Python, Unix Shell, Windows Shell) Ability to analyze and troubleshoot complex technical issues Excellent communication skills, both verbal and written A genuine passion for customer success and problem-solving Nice-to-Have Skills Prior experience supporting SaaS / PaaS platforms Exposure to enterprise platforms (e.g., IT service management tools) Understanding of the ITIL framework Familiarity with log monitoring tools like Splunk Ability to interpret and analyze database logs Qualifications Bachelor’s Degree in Computer Science, Information Technology, or a related technical field OR Minimum of 2 years experience in a technical support or software development environment Perks of the Role Be part of a globally recognized platform Gain exposure to cutting-edge cloud technologies Opportunity to drive impact through support excellence Continuous learning and development

Job Title: Technical Support Engineer – Service Management Location: Hyderabad (HYD2 Shift – 1 PM to 10 PM IST) Exp Range : 2- 6 Years Compensation : 15 - 16 LPA About the Role Are you passionate about solving real-world technical challenges and delivering exceptional customer experiences? We are looking for a Technical Support Engineer who thrives in a fast-paced environment and is committed to helping customers succeed. In this role, you'll be the go-to expert for resolving complex technical issues across a powerful enterprise cloud platform. From troubleshooting unexpected behaviors to answering intricate technical queries, you'll play a pivotal role in ensuring platform stability and user satisfaction. Key Responsibilities Own and resolve customer-reported issues through web, chat, email, case updates, and phone support Analyze system logs, code snippets, and configurations to isolate root causes and recommend solutions Leverage platform knowledge to provide guidance and best practices to customers Collaborate with internal product and engineering teams on complex, cross-functional cases Contribute feedback to improve documentation, platform features, and internal processes Maintain high levels of customer satisfaction through empathy, clear communication, and technical expertise What We’re Looking For Must-Have Qualifications & Skills: Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent experience) Strong analytical and problem-solving mindset with attention to detail Ability to read and analyze system logs and apply standard debugging techniques Basic understanding of object-oriented programming and web application architecture Proficiency in at least one scripting language (e.g., JavaScript, Python, Unix Shell, Windows Shell) Hands-on experience with debugging JavaScript code Familiarity with tools used in enterprise support: ticketing systems, knowledge bases, and escalation protocols Excellent verbal and written communication skills Nice-to-Have / Bonus Skills: Exposure to Eclipse IDE Experience supporting or implementing IT Service Management (ITSM) tools Background in troubleshooting e-commerce applications (catalog, shopping cart, payment systems) Experience working in a SaaS support environment Why Join Us? Be part of a team that values curiosity, collaboration, and customer focus Gain exposure to cutting-edge cloud platform technologies Continuous learning and professional development Work in a supportive culture that fosters growth and innovation If you're driven to solve challenging problems and create meaningful customer impact, we’d love to hear from you.

🌟 We’re Hiring! | Technical Support Engineer – User Experience Team 📍 Location: Hyderabad | 🕐 Flexible Shifts | 💼 Hybrid Work Model 📅 Immediate Joiners Preferred | 🧠 ServiceNow Enthusiasts Welcome! 🚀 Are you ready to elevate the user experience for thousands of enterprise customers? At the heart of our ServiceNow-driven ecosystem, we are on the lookout for a Technical Support Engineer – User Experience Team who doesn’t just troubleshoot… but transforms user experience into excellence. If you're passionate about debugging, obsessed with clean code, and ready to work on a global SaaS platform, this role is for you! 🎯 What You’ll Be Doing: 🔍 Be the hero our customers need – resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls. 🧠 Dive deep into the ServiceNow platform , using logs, dev tools, and your expertise to find answers. 🤝 Collaborate with global teams to continuously enhance product usability and performance. 💡 Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you’ll untangle the knots. 📢 Share feedback that shapes future products, tools, and internal processes. So, this role is not just “tech support” , it’s platform-level troubleshooting for customized business-critical workflows on ServiceNow. It’s part developer , part detective , and part trusted advisor — with UI/UX context baked in. ✅ What You Bring to the Table: Must-Have: ✨ 2+ years of experience with ServiceNow (Support, Implementation, or Development) ✨ Knowledge of AngularJS , AJAX , JavaScript , HTML/CSS , XML ✨ Basic grasp of OOP principles & SQL ✨ Solid debugging chops – logs, root cause analysis, platform performance ✨ Excellent communication – both spoken and written ✨ Bachelor’s degree in Computer Science or equivalent experience Nice-to-Have: 🌐 Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder) 🗣️ Familiarity with Virtual Agent , Configurable Workspaces 🌍 Experience in SaaS or Web App Support 📚 Knowledge of Incident Management , Knowledge Base , and Escalation Flows 💼 What’s In It for You: 🧪 Onboarding & Training: Start with an immersive office-based onboarding 🏢 Work Model: On-Site 🎙️ In-person Interviews: We believe in meaningful face time 🕒 Flexibility: Be open to shifts – we’re global, after all 🚀 Growth: Work with top-tier engineers and product teams 💬 Culture: Empathy, curiosity, and collaboration are at our core 🔥 Ready to Make an Impact? Let’s talk! If you’re excited about transforming the user experience, solving real-world problems, and growing with a team that values your voice, we’d love to meet you. 📩 Apply Now | 📧 hafsaa_s@trigent.com 📌 #ServiceNowJobs #TechSupport #UserExperience #HybridJobs #AngularJS #JavaScript #SaaSCareers #NowPlatform #ImmediateJoiners #TechCareersIndia #HyderabadJobs #UXSupport #PlatformEngineering