685 Support Services Jobs - Page 22

Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance to ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort. Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives. Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements. Own system configuration and deployment activities across multiple engagements. Contribute towards internal consulting capability building within the Professional Services group. Contribute to ICERTIS product road-map through active feedback from customers and implementation experience. 2 years prior experience in implementing Contract Management/Supply Chain applications is preferred. Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration. Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives. Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage. Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. The admin services team is a specialized team within Icertis, for providing short implementation and/or configuration enhancement services to Icertis ICI customers. The team is responsible for delivering support services beyond L3 support which involves functional solutions and configurations on the ICI platform.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Provides general administrative support including preparing communications and maintaining schedules. Performs normal office functions such as setting up and maintaining files; arranging meetings and conferences; Gathers, compiles and reports on information relevant to supervisors assignment. Administers inter-department or inter-unit programs or processes. May be responsible for coordinating travel and submitting expenses. OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. DIFFERENTIATING FACTORS Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties . Has high degree of initiative; Work may be done without established procedures. Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department . Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature . Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area . Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence: Communicates with internal and external contacts . Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product. Required Knowledge and Experience: Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 8 years of relevant experience

Provide social work support in medical contexts. Assist patients and families with emotional challenges. Coordinate with other healthcare professionals. Facilitate access to support services and resources. Maintain confidentiality and ethical standards in social work.

Resource should have 5-6years experience in EDI integration in Sterling SB2Bi translation software application Extensive experience supporting production support environments, including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well. Should have Good Communication skills. Flexibility with 24*7 support The role entails the following skillset: 1. Be a member of offshore production support technical team that provides production support services for clients including: i. Monitor the production and test systems ii. Respond to system tickets/emails generated and assigned to the EDI team iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements. iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders 1. Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role. 2. Open and manage tickets with IBM 3. Open and manage tickets in Service Now (Incident/change management ticketing system) 4. Liaise with the client on production support issues and recommendations 5. Requires thorough understanding of client s business and applications 6. Knowledge of industry EDI guidelines (i.e. E DI ANSI X12, XML etc.) and specifications for customer/supplier communities 7. Creates and maintains trading partner setups/envelopes and configurations 8. Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.) 9. Ensures defects found in products are logged, monitored, fixed and reported complete 10. Creates or supports unit/system/integration test plans and cases for software elements 11. Conducts or supports system/integration/parallel testing 12. Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule 13. Validates proper configuration items (CIs) have been deployed correctly 14. Executes post-implementation validation - ensures data is processing as expected in the system

Job Title- Sr. Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Training & Support Manager Location: Ahmedabad or Remote We are currently seeking a dedicated and experienced Training and Support Manager to join our team. The successful candidate will play a crucial role in ensuring the effective delivery of training programs and providing comprehensive support to both internal teams and external clients. If you possess a passion for education, strong leadership skills, and a commitment to driving excellence in training and support, we invite you to apply. Roles and Responsibilities Develop and execute training programs for internal teams, ensuring they are well-equipped to deliver STEM education initiatives effectively. Design and implement professional development sessions for educators, focusing on enhancing their skills in delivering STEM education. Provide ongoing support to teachers, channel partners, and clients, addressing queries and ensuring smooth program implementation. Collaborate with the Education Program Manager to align training programs with the broader educational mission and vision. Conduct regular training needs assessments and adjust training programs accordingly. Act as a liaison between the technical support team and clients to ensure prompt and effective issue resolution. Participate in the creation of user manuals and technical documentation for STEM education products. Establish a feedback mechanism to collect insights from training sessions and support interactions. Use feedback to iterate and improve training programs and support services. Requirements & Skills Required Bachelor s degree in Education, STEM-related field, or a related discipline; Master s degree preferred. 3-5 years of experience in designing and delivering training programs, especially in the field of STEM education. Proven experience in designing and delivering training programs, preferably in STEM education. Strong understanding of STEM concepts and their application in educational settings. Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and accessible manner. Leadership qualities with the ability to motivate and inspire teams. Problem-solving skills and the ability to handle complex technical queries. Proficiency in computer applications and internet usage.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Description & Requirements This position is to provide technical support to customers using Infor Hospitality products. This role involves troubleshooting and resolving product-related issues while ensuring accurate documentation of customer interactions in compliance with the SLAs and SOPs of the Infor Support team. Additionally, the analyst assists with general customer inquiries, guides users to self-help resources, and collaborates with internal teams to address specific requests. A strong customer-focused approach, problem-solving skills, and adaptability to new technologies are essential for success in this role. Responsibilities: 65% Provides initial direct telephone and remote support to customers: Provides preliminary troubleshooting and rectifies issues. Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself. Documents customer contact activity and maintains accurate data on Infor s Support Portal. 30% Handles miscellaneous customer requests and performs support functions for Support Team as required: Resolves most frequently asked questions via Infor s Support Portal, phone, email, and chat with the help of the Knowledge Center. Walks customers through the online Knowledge Center available on the support portal. Works with allied department of Sales, Services and Development to pass related requests to them. Takes incoming cases/emails and processes them in our support system. Takes incoming calls for other products as required. Basic Qualifications: Graduates with a bachelor s degree in hospitality management or a Postgraduate degree in Travel and Hospitality. Engineering graduates (BTech/BE in any stream), Bachelor of Science, or Computer Applications graduates. Fresh graduates or those with up to 5 years of experience may apply. Excellent command of the English language with minimal influence from mother tongue or regional language nuances. Strong verbal and written communication skills, essential for interacting with Infor s global customers and analysts. Demonstrated critical thinking and problem-solving abilities. Proven teamwork skills and a collaborative attitude. Preferred Qualifications: BHM graduates are preferred, especially those with experience in Front Office and Property Management Software. Candidates with a Software/IT or Hospitality domain background will have an added advantage. Engineering, Computer Science, or IT graduates with proficiency in SQL and Databases are preferred. Skills & Competencies: Ability to apply product, technical, and functional knowledge to arrive at effective and quick solutions. Customer-oriented mindset with keen attention to detail. Capability to adapt to different working styles in a team environment. Passionate about individual, team, and organizational success. Ability to build and maintain smooth working relationships across departments. Adaptability to new technology and awareness of industry best practices. Self-driven with a learning mindset to enhance technical knowledge and skills. Good data entry skills (Typing speed: 30-40 words per minute). General computer skills, including Microsoft Office and operating systems knowledge (a plus).

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. ","responsibilities":" Join the Customer Support Services (CSS) team and be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand. Here, we don t just solve problems we anticipate needs, build lasting relationships, and empower customers to unlock the full potential of our products. Your Future Team We are seeking a highly experienced Customer Support Services Incident Manager (CSS IM) to join our team! This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders. The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting yourself apart from more technical, engineering-focused roles. Responsibilities Incident Management and Communication: Be the go-to person for customer-facing reliability and security incidents, leading the charge in response efforts, technical coordination and remediation, and rallying cross-functional teams (Engineering, Support, Product, Legal, etc.). Adopt a "Customer-First" approach to evaluate impacts, deliver accurate situation reports, and build communication bridges to quickly resolve incidents. Manage incident communication proactively, offering timely and transparent updates through official Atlassian channels (Status Page, case-related notifications, and proactive outreach to customers ) Actively participate in post-incident reviews (PIRs), driving actionable improvements to improve the customer experience when incidents occur. Leverage data and insights to uncover incident root causes and assess customer impacts. Maintain open and effective communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle. Collaboration and Continuous Improvement : Collaborate with cross-functional teams, including Product, Support, Engineering, Legal, to identify opportunities to drive improvements in incident management processes, tools, documentation, and metrics. Cultivate a culture of continuous learning and improvement within the CSS incident management team, sharing best practices and mentoring others across the organization. Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials. Minimum Qualifications 7+ years experience leading incident response efforts with a strong ability to collaborate across diverse teams and drive incidents to resolution. 5+ years experience in customer service or support roles in SaaS or technology companies, ideally with exposure to enterprise customers Experience working in 24/7 support environments, with availability to participate in on-call rotations, including weekends. Exceptional communication skills with the ability to communicate clearly and empathetically with both our Atlassian customers and internal stakeholders Preferred Qualifications Hands on experience with leveraging AI-driven tools and processes to enhance incident management, monitoring tools, incident response platforms, and Atlassian products (e.g. Jira, Confluence, Opsgenie). Jira software certification would be excellent! Experience with data analytics and reporting to communicate incident trends and experiences Ability to work autonomously and collaboratively in distributed, fast-paced environments Experience in process improvement projects aimed at operational efficiency and customer satisfaction Ability to manage multiple priorities under pressure while maintaining a customer-focused approach. ","qualifications":" Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

Develop and implement project plans, including scope, budget, and timeline. Define project objectives, deliverables, and success criteria. Conduct feasibility studies, risk assessments, and cost-benefit analyses. Oversee the delivery of ecommerce development and support services, ensuring that service levels and customer satisfaction are met using project management best practices. Develop and maintain service level agreements (SLAs) and operational metrics for Ecommerce development and support services. Build and lead a project team, including hiring and assigning responsibilities. Provide guidance, mentorship, and performance feedback to team members. Create and manage project budgets, ensuring adherence to financial constraints. Track project expenses, identify cost-saving opportunities, and manage change orders. Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle. Implement appropriate contingency plans to minimize project disruptions. Perform regular inspections and audits to ensure compliance with specifications. Implement corrective actions and continuous improvement measures. Ensure the project meets all necessary permits and approvals. The Ideal Candidate A bachelor s degree or masters degree 10+ Years experience with at least 5yrs relevant experience. Ability to lead project teams of various sizes and see them through to completion. Technology and/or Engineering expertise will be an advantage Strong understanding of formal project management methodologies. Able to complete projects in a timely manner. Budget management experience Got what it takes? Want to join the team? Submit your application we respond to most inquiries within three business days. I Want to Join Looking for other Jobs? DevOps/MLops Engineer (AI/ML Focus) Cyber Threat Prevention Analyst (Endpoint Security Engineer) Clinical Biostatistician Sr Bioinformatics Analyst Full Stack Developer | Java Angular Lead Full Stack Developer | Java React JS Machine Learning Engineer / Data Scientist Automation Test Engineer | Python & Robot Framework

Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

Is recognized as an expert in Big Data and is influential within the department Influences within the department on the effectiveness of Big Data systems to solve their business problems Leverages, contributes and uses Big Data best practices / lessons learned to develop technical solutions used for descriptive analytics, ETL, predictive modeling, and prescriptive real time decisions analytics Utilize effective project planning techniques to break down complex projects into tasks, manage scope of projects, and ensure deadlines are kept Identifies new areas of data, research and Big Data technology that can solve business problems Partners closely with peers in the department to ensure holistic Big Data solutions for our data science community and analytic users Partners with Allstate Technology teams on Big Data efforts Is an active technical leader within the department Education Masters Degree (Preferred) Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Big Data Engineering, Big Data Systems, Big Data Technologies, Data Science, Influencing Others

JPMorgan Chase & Co. , one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J. P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation Job Description The Valuation Services Group (VSG) provides real estate valuations support services to the firm s Commercial & Investment Banking (CIB) lines of businesses. The firm s Valuation Services Group (VSG) has been established to procure and review (or prepare in-house) Valuation or evaluation reports for use in conjunction with real estate transactions. Job responsibilities Perform valuation specific research using Borrower provided financial documents & prior Appraisal Reports. Analyze subject property data from county websites and other public domains. Compare & validate data to address any discrepancies. Perform data entry and analysis of Appraisal reports for credit comparable. Ensure adherence to operating procedures and quality control standards set for the process. Key Skills sets include familiarity with various loan documents, financial statements and reports. Strong knowledge/analytical skills about Financial / Appraisal Reports and key terms is desired. Eligibility requirements Bachelor s degree in Commerce/Accounting, Master in Finance preferred. 1 years-5 years of experience experiences preferably in Banking/Mortgage/Appraisal Support/Pre-underwriting preferred Candidate must be open to work in India evening / USA shifts. Strong verbal & written communication to effectively communicate with various stake-holders and across levels. Ability to escalate / clarify queries, work with limited supervision, receiving minimum instructions on assignments. Strong knowledge of MS-office suite of applications. Location Bengaluru

Responsibilities: * Conduct keyword research and on-page optimization. * Provide exceptional customer support. * Analyze website performance using SEO tools. * Develop SEO strategies and execute off-page tactics. Sales incentives Annual bonus

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, understands the companyaposs business systems, business processes and controls, including policies and procedures, relative to the location and department assigned. Prepares accounting reports, and increasingly complex accounting analyses with related spreadsheets or applications input, and identifies and resolves issues. Understands organizational structure of the company. Prepares and posts journal vouchers for accounting transactions. Researches and resolves basic accounting issues and transactions including related internal controls. Requires completion of an undergraduate degree in accounting, business, or other related field and a minimum of nine (9) months of experience in accounting related roles. Knowledge of US GAAP or country- specific accounting principles required. Job role is developmental and intended to expose incumbents to moderately complex aspects of general accounting, internal controls, financial analysis and reporting, forecasting, and financial applications as well as intermediate levels of proficiency with industry and company acumen. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Requisition Number: 199738 Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, understands the companyaposs business systems, business processes and controls, including policies and procedures, relative to the location and department assigned. Prepares accounting reports, and increasingly complex accounting analyses with related spreadsheets or applications input, and identifies and resolves issues. Understands organizational structure of the company. Prepares and posts journal vouchers for accounting transactions. Researches and resolves basic accounting issues and transactions including related internal controls. Requires completion of an undergraduate degree in accounting, business, or other related field and a minimum of nine (9) months of experience in accounting related roles. Knowledge of US GAAP or country- specific accounting principles required. Job role is developmental and intended to expose incumbents to moderately complex aspects of general accounting, internal controls, financial analysis and reporting, forecasting, and financial applications as well as intermediate levels of proficiency with industry and company acumen. Qualifications Location Guru Hargovindji Marg, Mumbai, Monaghan, 400093, India Requisition Number: 199741 Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, understands the companyaposs business systems, business processes and controls, including policies and procedures, relative to the location and department assigned. Prepares accounting reports, and increasingly complex accounting analyses with related spreadsheets or applications input, and identifies and resolves issues. Understands organizational structure of the company. Prepares and posts journal vouchers for accounting transactions. Researches and resolves basic accounting issues and transactions including related internal controls. Requires completion of an undergraduate degree in accounting, business, or other related field and a minimum of nine (9) months of experience in accounting related roles. Knowledge of US GAAP or country- specific accounting principles required. Job role is developmental and intended to expose incumbents to moderately complex aspects of general accounting, internal controls, financial analysis and reporting, forecasting, and financial applications as well as intermediate levels of proficiency with industry and company acumen. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Job Details Requisition Number: 199738 Experience Level: Entry-Level Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, understands the companyaposs business systems, business processes and controls, including policies and procedures, relative to the location and department assigned. Prepares accounting reports, and increasingly complex accounting analyses with related spreadsheets or applications input, and identifies and resolves issues. Understands organizational structure of the company. Prepares and posts journal vouchers for accounting transactions. Researches and resolves basic accounting issues and transactions including related internal controls. Requires completion of an undergraduate degree in accounting, business, or other related field and a minimum of nine (9) months of experience in accounting related roles. Knowledge of US GAAP or country- specific accounting principles required. Job role is developmental and intended to expose incumbents to moderately complex aspects of general accounting, internal controls, financial analysis and reporting, forecasting, and financial applications as well as intermediate levels of proficiency with industry and company acumen. Qualifications Location Guru Hargovindji Marg, Mumbai, Monaghan, 400093, India Job Details Requisition Number: 199741 Experience Level: Entry-Level Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) Knowledge or experience with Oracle GoldenGate Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations develop action plans. 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to the client locations. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 8+ Years experience as Oracle Database engineer/ Core DBA - Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c 19c) - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, Exalogic, ZDLRA, ZFS etc. - Experience in Oracle Golden Gate. - Exposure good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Ability to quickly grasp complex technical issues. - Excellent written and verbal communication skills. - Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends . - Appetite to learn new technologies (OCI/ExaCC) and constantly improve technical skills - Good academic background and Oracle Certifications is a must. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. 8+ Years experience as Oracle Database engineer/ Core DBA - Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c 19c) - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, Exalogic, ZDLRA, ZFS etc. - Experience in Oracle Golden Gate. - Exposure good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Ability to quickly grasp complex technical issues. - Excellent written and verbal communication skills. - Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends . - Appetite to learn new technologies (OCI/ExaCC) and constantly improve technical skills - Good academic background and Oracle Certifications is a must. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) Knowledge or experience with Oracle GoldenGate Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations develop action plans. 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to the client locations. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 10+ Years experience as Oracle Database engineer/ Exadata - Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c 19c) - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, ZDLRA, ZFS etc. - Experience in Oracle Golden Gate. - Exposure good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Ability to quickly grasp complex technical issues. - Excellent written and verbal communication skills. - Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends as needed. - Appetite to learn new technologies (OCI/ExaCC/AI) and constantly improve technical skills - Good academic background and Oracle Certifications is a must. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. 10+ Years experience as Oracle Database engineer/ Exadata - Very thorough and clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c 19c) - Extensive knowledge and solid troubleshooting experience in the following areas RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker - Experience in handling complex database recovery scenarios - Experience in troubleshooting various installation and patching issues -Experience in Oracle engineered systems like Exadata, ZDLRA, ZFS etc. - Experience in Oracle Golden Gate. - Exposure good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage. - Ability to work under pressure - quick thinking and remaining calm during stressful situations. - Ability to quickly grasp complex technical issues. - Excellent written and verbal communication skills. - Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends as needed. - Appetite to learn new technologies (OCI/ExaCC/AI) and constantly improve technical skills - Good academic background and Oracle Certifications is a must. An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.