667 Support Services Jobs - Page 19

End Date Sunday 10 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of property policy EITHER as an individual contributor AND/OR through the leadership of a team. Job Description Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Delivers own small-scale or medium-scale projects by working within an established programme management plan. Provides advice on designing new processes and systems to achieve professional standards and desired outcomes. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan. Delivers prescribed outcomes for area of responsibility by improving and/or working within an established supplier management plan. Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monitor Post-Service Feedback (PSF) calls and maintain customer satisfaction above 85%. Implement structured service reminders and appointment booking systems. Resolve dissatisfied customer cases quickly and empathetically. Drive improvements in workshop ambiance, cleanliness, and process flow. Technical & Product Feedback Timely submission of reports on new product failures and technical issues. Execute field fixes as per assigned timelines. Share weekly Pre-Delivery Inspection (PDI) feedback with the Area Service Manager. Conduct competitor service benchmarking and submit actionable insights. Revenue Generation & Service Growth Consistently meet or exceed spare parts sales targets. Maintain a Service Absorption Rate (SAR) of 0.7 or higher. Promote Value-Added Services (VAS) and upsell maintenance packages. Manage Roadside Assistance (RSA) and support insurance renewals at workshops. Requirements & Skills Experience: 24 years in service operations; experience in EV or automotive sector preferred. Technical Expertise: Strong diagnostic and analytical skills; hands-on problem solver. Customer-Centric: Ability to deliver exceptional customer service experiences. Languages: Fluent in English, Hindi

JD: 0-5 years of experience in BPO industry (domestic calling) preferred but not mandatory. Outbound Process Insurance Sales "Please do not call on this number" Kindly share your cv on WhatsApp to Rahul = +917841838125 Moushmi = +918910319219.

Role & responsibilities Role & responsibilities Role 1: Oracle EPM Technical Consultant with experience in resolving application support tickets and delivering system enhancements. Skilled in analyzing issues, debugging technical problems, and implementing effective solutions. Worked closely with cross-functional teams to ensure stability, performance, and continuous improvement of EPM systems. Role 2: need experience with Salesforce. Role 3: Need RMCS experience.

We are looking for a hands-on ERP Support & Implementation Engineer to join our team. The ideal candidate should have prior experience working with ERP systems, handling client support, troubleshooting functional and technical issues, and assisting in ERP implementations. Key Responsibilities: Provide day-to-day support to end users for ERP-related queries, issues, and troubleshooting. Collaborate with internal teams and clients to gather requirements and assist in ERP system implementation. Perform initial system setups, user configurations, and data migration activities. Monitor system performance and coordinate with technical teams for resolution of bugs or integration issues. Conduct user training sessions and prepare user manuals or support documents as required. Assist in testing new features and updates before deployment. Maintain detailed records of client issues, resolutions, and ongoing support activities. Required Skills and Experience: 1 to 5 years of experience in ERP support and implementation. Strong understanding of ERP processes (finance, inventory, purchase, sales, etc.). Familiarity with any ERP platform . Good problem-solving and communication skills. Experience in client handling and providing remote or onsite support. Ability to work independently and manage multiple support tickets or tasks. Preferred: Background in IT, Computer Science, or related technical field. Basic knowledge of SQL or system integrations is a plus. Role & responsibilities

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g., targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel Qualifications 6 to 9 years of experience in managing programmatic campaigns for large clients Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Build & maintain strong relationships with channel partners to drive revenue growth & achieve sales targets Provide training & support to partners to ensure they have the necessary knowledge & resources to effectively sell our products and services

Responsibilities: * Manage academic software and related tasks * Coordinate with the our team and clients Over time allowance Annual bonus

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

Your day at NTT DATA The Senior Cloud Services Sales Specialist is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the clients trusted cloud managed services advisor and applies consulting led sales skills to engage and close opportunities with decision-makers. This role works directly with clients at a variety of levels, as well as other internal sales and delivery expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the clients outsourced solution. Deals often involve alignment on business outcome led multi-product/multi-vendor cloud solutions with services. This role champions the delivery teams understanding of the clients solution requirements, and initiates improvement programs ensuring that the client remains committed to solutions which leads to more sales opportunities. Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus of this role remains on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle. As a Senior Cloud Services Sales Specialist, this role has the opportunity to partner with some of the biggest global organizations, helping them to convert to new business models. What you'll be doing Key Responsibilities: Creates demand and selling Cloud Managed Services solutions - Creates demand by assisting clients to identify and qualify current needs and effectively articulates how the company can add value through its Cloud services and solutions offering. Responsible for addressing the objections that a client may pose in moving to a Cloud managed services solution. Appropriately allocates and decides sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients/prospects and balance opportunity size with likely outcomes Sales partnership - The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client. Collaborates with partners and/ or vendors to drive select deals through vendor-based opportunities. Collaborates with broader organization such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities. Directs regional sales governance processes and Deal Clinics to profile opportunities. Managed Services industry trusted advisor - Responsible for building deep and long-term relationships with client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the clients business requirements and competitive landscape. Directs the maintenance of a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in. Creates the knowledge base of organizational services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges Deal construct - Directs the build and supports commercial solutions for Managed Services solutions and design deals that meet clients needs and ensure win/win solutions for both client and the company. Responsible for constructing the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota. Drives the sales process - Accountable for managing a pipeline of opportunities and creating and documenting a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals. Works across multiple sales teams and commercial architects to successfully position the service and see the opportunity through to closure. Works across multiple internal teams to ensure scope of work and proposals are tracked, managed and delivered on time. Creates and consults on the implementation of an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders. Responsible for ensuring data is accurate based on sales reporting standards to provide data-driven insights. Consults on the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals. Consults on the knowledge base of organizational solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients. Participates in regional reporting cadence as it relates to regional performance and major deal reviews. Knowledge and Attributes: Strong knowledge of cloud infrastructure principles and products. Understanding how networking works in a cloud environment to enable the design of effective solutions. Advanced understanding of and the ability to position the companys services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services and Technical Services. Advanced understanding of platform delivered services and how to articulate the value of standardized, centralized and optimized services. Proficiency in working with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and others. Advanced understanding of broader IT infrastructure components, such as servers, storage, virtualization, and data centers. Conversant with a business outcome led approach to sales. Advanced familiarity with document management platforms. Advanced understanding of cybersecurity principles to ensure data security and protection during collaboration efforts. Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations. Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange. Advanced client-centricity coupled with problem solving. Advanced business acumen and negotiation skills to craft solutions that are beneficial to the organization and the client. Ability to pro-actively and independently identify and qualify opportunities, an entrepreneurial mindset if key. Natural team player ability to coordinate and liaise with delivery teams across multiple business areas. Quick learner to understand any new solutions that are ready to take to market. Academic Qualifications and Certifications: Bachelor's degree or equivalent in a Technical or Sales field or related. Certifications such as Scotworks and Solution selling is desired. Solution Selling/SPIN certifications is desired. Desired technology certifications include (any one or more) - Azure (AZ900 Azure Fundamentals), AWS (AWS Cloud Practitioner), VMWare (VTSP or VTSP for AWS/Azure), ITIL (Version 3 or later). Required Experience: Advanced demonstrated track record of managed services solutions to large enterprise accounts. Advanced demonstrated experience structuring large, multi-year profitable contracts. Advanced demonstrated ability of building strong relationships with clients across all levels; but especially the C-suite. Advanced demonstrated experience of networking with senior internal and external people in the specialist area of expertise. Advanced demonstrated experience in managing the entire sales process, contracting process and legal implications of a deal. Workplace type : On-site Working

Role: Application Support Engineer Windows & Scripting Location: Remote Engagement: Annual Contract Start Date: Immediate Working Hours: Australian Business Hours Rate: Competitive – Based on experience Note: Only considering candidates who can start immediately. Excellent communication skills are mandatory . About the Role: We’re seeking an experienced Application Support Engineer to join a high-performing delivery team supporting licensed server environments and application workflows. This is a critical short-term contract focused on maintaining application performance, managing vendor relationships, and supporting internal teams with documentation and scripting support. Key Responsibilities: Manage and maintain licensed server applications and ensure high availability Troubleshoot and run PowerShell scripts as needed for task automation and diagnostics Perform SSL renewals, application upgrades, and client-server maintenance tasks Liaise with business stakeholders and external vendors for licence renewals, issues, and support coordination Monitor application performance and document all issues and fixes in the knowledge base Create and manage automated tasks using system tools and scripting Skills & Experience Required: Hands-on experience with Windows and Unix/Linux server administration Solid PowerShell scripting experience (troubleshooting, modifying, executing scripts) Understanding of licensed server architecture and client-server communication Strong experience with application and system support in enterprise environments Demonstrated experience managing business stakeholders and vendors Excellent written and verbal communication skills (mandatory) Must be available to work Australian business hours Additional Details: Must be available for immediate start (no notice period) Work is remote but will follow strict AU business hours High potential for extension based on performance Reporting directly to CloudMarc delivery leads in Australia

Overview ** We prefer candidates with end-to-end campaign management experience on CM360, who are proficient in both trafficking and tagging, and can join us within 30-45 days. ** Location: Hyderabad, Chennai, Coimbatore & Bangalore Experience: 6 to 9 years Skills: CM360, End to End campaign knowledge, Ad trafficking, Troubleshooting, Billing, Reporting, Campaign setup & optimization on CM 360, Understanding of pixel & floodlight tagging etc About us We are an integral part of Annalect Global and Omnicom Group, one of the largest media and adve We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising ag We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities • Managing day-to-day technical relationships with top-tier ad agencies, brands, and media partners • Prepping, launching, and maintaining technical aspects of all campaigns • Finalize consideration sets, help Analyst/Sr. Analyst to craft RFPs and work with the team to review all proposals from publishers/vendors • Lead and oversee Analyst/Sr. Analyst to ensure campaign readiness to launch, campaigns are executed with excellence and plans stay within approved budget • Keep abreast of industry trends and assist in knowledge sharing across the team and agency • Lead the creation of POVs where necessary of new opportunities and/or vendor updates along with the Manager • Assist in reconciliation of discrepant billing issues • Serve as an escalation point for Analyst/Senior Analyst to help troubleshoot operational issues • Lead by example while developing, motivating, and coaching the Analyst /Senior Analyst. Qualifications • A full-time graduate degree (Mandatory) • 6-9 years of experience in digital campaign management • Detail-oriented with exceptional critical thinking and problem-solving abilities • Proficiency with Microsoft Excel, Word, and PowerPoint • Proficiency with Prisma and 3rd party ad servers • Ability to multi-task, work successfully with teams, and work under pressure • Excellent time management skills • Strong leadership.

Our Purpose Title and Summary BizOps Engineer II BizOps team is looking for a Site Reliability Engineer who can help us solve problems, respond to incidents and has a bent of mind for everything automation. - Expirence in Mainframe space - TWS, Z/OS Batch Scheduling, JCL, OPC, Endevor -COBOL -DB2, VSAM and tools like FileAid, - Knowledge of Payments industry is a plus. - Tools FileAid for DB2, Endevor and OPC are considered as added advantage -Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustain-ably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources

Our Purpose Title and Summary BizOps Engineer II The Biz Ops (Clearing/GCMS) team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus."

About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ,

Job Title: Support Executive (Ticketing & Customer Support) Location: Ghansoli, Navi Mumbai. Experience: 1-2 years Employment Type: Full-time Work Mode: [Work From Office] Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.). Respond to customer queries in a timely and professional manner through email, chat, or phone. Track, follow up, and ensure closure of all tickets within defined SLA. Collaborate with internal teams to resolve complex issues. Escalate unresolved issues to appropriate departments as needed. Maintain proper documentation of all support activities. Identify recurring issues and suggest process improvements. Ensure customer satisfaction through quality support service. Required Skills & Qualifications: 1-2 years of experience in a Support Executive or Customer Service role. Proven experience in handling ticketing tools Excellent verbal and written communication skills. Good problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Customer-focused with a positive attitude. Basic technical understanding to address product-related queries. Preferred: Experience working in IT / SaaS / E-commerce / B2B or B2C industries. Familiarity with CRM tools

Diploma/CS/B Tech/BE holder (Freshers/Experience ) Candidate must provide the support & services to end users. IT procurement, inventory management, Help desk support services. Handle Client, Server & Data center technology infrastructure IT infrastructure setup & support at various MRU sites Server administration on domain controller, DNS, DHCP, Terminal server services, clustering, filer, SNMP & print server services etc. Administration on Virtual Hyper converge Infrastructure like HyperV, VM Ware, Nutanix etc. Administration on Backup & storage technology, Data center infrastructure administration which consists of servers, storage, UPS, Precision Air Conditioner (PAC), CCTV, Fire system, water detection system, access control, 24x7 Data center monitoring systems etc. Cloud infrastructure administration like Azure, AWS, GCP etc. Network infrastructure support & services Monitoring, operating, and providing troubleshooting of network platforms such as routers, switches, firewalls etc. Maintain & manged network platform inventory. Performing recurring support activities related to end-user workstations, telephony and software for both local and remote users. Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware. Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring, implementation and supporting network equipment including routers, proxy servers, switches, Wireless devices, Wireless controllers and WAN devices. Managing subcontractors involved with network installation. Skills Required: - Diploma Freshers / Experience holder IT / Computer / EC / Electronics / telecommunications engineering or related any engineering discipline. HE IT shall impart required skill sets to mange above responsibilities. Ability to work independently, analytical and problem-solving skills. Ability to work in a fast-paced environment. Good communication skills. Resource must be stationed at HE - IC, Hazira, Surat and Travel to the other L&T site as when required.

BizOps Engineer II The Biz Ops (Clearing/GCMS) team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Responsibilities For all team members: Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources For team members supporting the Dev Ops pipeline: Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process. Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus."

" About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ","

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. RESPONSIBILITIES: To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) Contributing to Knowledge Management content creation and maintenance Working with development on product improvement programs (testing, SRP, BETA programs etc) as required Operating within Oracle business processes and procedures Respond and resolve customer issues within Key Performance Indicator targets Maintaining product expertise within the team Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product QUALIFICATIONS: Bachelor s degree in Computer Science, Engineering or related technical field 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake. Excellent verbal and written skills in English SKILLS & COMPETENCIES: Minimum technical skills: As a member of the Big Data Appliance (BDA), the focus is to troubleshoot highly complex technical issues related to the Big Data Appliance and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake. Have good hands on experience in Linux Systems, Cloudera Hadoop architecture, administration and troubleshooting skills with good knowledge of different technology products/services/processes. Responsible for resolving complex issues for BDA (Big Data Appliance) customers. This would include resolving issues pertaining to Cloudera Hadoop, Big Data SQL, BDA upgrades/patches and installs. The candidate will also collaborate with other teams like Hardware, development, ODI, Oracle R, etc to help resolve customer s issues on the BDA machine. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer s behalf. Experience in multi-tier architecture environment required. Fundamental understanding of computer networking, systems, and database technologies. Personal competencies: Desire to learn, or expand knowledge, about Oracle database and associated products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Communication Planning and organizing Working globally Quality Team Working Results oriented

SAP TM Consultant (SAP Transportation Management) - IT Resonance Job Details Location: India, Tamil Nadu, Chennai Type: Contract , Contract to Hire , Freelancer Posted on June 6, 2025 Job Description We are always looking to expand our team of talented professionals at IT Resonance Inc and currently seeking qualified candidates that would make a good fit for SAP TM Consultant Position: SAP TM Consultant Job Type: Freelance /Contract Work Timing: 5:30 PM IST to 1:30 AM IST Work Location: Remote Job Description: 5+ years of exp in TM Looking for someone with tm version 9. 3 or higher Looking for a SAP TM support resource to work on a TM basis. Must have SAP TM sidecar experience. SAP embedded experience is an added advantage. Responsibilities : The service will be provided during business hours 4:30 PM to 01: 30 AM IST. Consultant will process incidents, service requests, project tasks, bug fixes, process improvement initiatives and provide maintenance and support services for the client SAP platform. Consultant will monitor tickets created in client tools, attend meetings as necessary, interact with client end users, and abide by client escalation protocols. Consultant will be proficient in business English language. Consultant will generate documentation and root cause analysis as requested. Consultant will integrate with client teams and third-party vendors teams as requested to provide support services. Interested candidates, kindly send updated resume to Careers@itresonance. com, /kavya@itresonance. com / +91 892 55 26513 Key Skills SAP embedded SAP TM Consultant SAP TM sidecar First NameLast NameEmail AddressHome Phone Expected Rate - ( $ / ) Visa TypeJob TypeAvailabilityWilling To TravelWilling To RelocateUpload CVUpload your CV/resume. Max. file size: 20 MB.

About Us UnitedLex India Private Limited (formerly known as iRunway India Private Limited) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity. Position title : Analyst Shift Timing : 1:30 PM - 10:30 PM Location : Gurgaon Office Category : Onsite OVERALL PURPOSE OF JOB : This position will be part of UnitedLex s Privacy and Compliance Practice, delivering outstanding advisory and support services for UnitedLex s elite global clients. The primary role of the Data Privacy Analyst will be to provide support in relation to regulatory compliance and data protection matters. The Privacy Analyst is responsible for individual contribution as part of the Global Legal Department UnitedLex is building for its Client. Primary day to day focus is privacy support services across client Consumer Healthcare Business Unit functions (Ethics & Compliance, R&D, HR, Corporate, etc.) Candidates should have particular strengths in teamwork (internal & external customers), effective time management, leadership, contract risk/liability assessment and problem-solving attitude. They must also have the interpersonal skills to build strong relationships with internal clients. REQUIREMENTS: Master s Degree in Law, preferably with focus on data protection law. 1-3 years experience in EU/US regulatory and/or EU/US data protection law, preferably in a global cross-functional team environment. Fluency in English language, including exemplary verbal and written communication skills with the ability and credibility to foster client trust and buy-in. High standards and attention to detail are crucial. A self-starter with a demonstrated ability to be flexible, innovative and adaptive. Knowledge of how to keep a regular pulse on market needs. Proven ability to lead cross-functional teams to achieve aggressive business objectives. Ability to organize and prioritize workloads to meet tight deadlines. Excellent writing and proofreading skills. Able to relay technical concepts to non-technical audience and vice-versa. Exceptional interpersonal skills, with the ability to work collaboratively and persuade action across a matrixed organization. Highly organized with strong attention to detail and demonstrated ability to handle multiple competing priorities simultaneously. Effective time management skills and a self-starter mentality. Proficient in Microsoft Word, Outlook, Excel and related software programs and experience with contract management or case management software. Ability to travel as required Any of the following experience would be considered as a plus. Experience with Privacy Management Tools, such as OneTrust. Data privacy program-related certifications (CIPP, CIPM, CIPT, etc.). A background in the Consumer Healthcare industry would be considered as advantage. KEY RESPONSIBILITIES : Dealing with Data Subject Requests. Carrying out Privacy Impact Assessments. Engaging in the drafting, negotiating, and reviewing of any commercial agreement containing compliance and data protection law clauses. Engaging in the drafting, reviewing, and implementing complex regulatory compliance frameworks, including, but not limited to, data privacy maturity assessments, data transfer mechanisms, data privacy readiness assessments, audits, privacy and data protection compliance matters related to M&A activities, etc. Maintain privacy program documentation, including records of processing activities, privacy notices, policies, procedures, and data protection guides. Conduct technical activities on privacy management including privacy and risk assessments, analysis, drafting and implementing remediation plans. Intake, triage, and analyze reported data breaches to ensure appropriate escalation to the team for rapid response and remediation. Handle various privacy inquiries and requests related to privacy and data protection, and escalate as appropriate. Collaborate with clients and cross-functional teams across to coordinate programs and initiatives. Support other compliance program initiatives as needed. Please refer to our Privacy Policy at UnitedLex for information, https: / / unitedlex.com / privacy-policy /

Executive - Agribusiness Innovation Platform ICRISAT seeks applications from motivated and dynamic Indian Nationals for the position of Executive for its Agribusiness and Innovation Platform (AIP), under the Global Research Program Enabling Systems Transformation. This position will be responsible for managing the operations of the food lab, office and pilot plant of AIP within Enabling Systems Transformation (EST). This position is based at ICRISAT Headquarters, at Patancheru, Telangana State, India. ICRISAT is a non-profit, non-political organization that conducts agricultural research for development in Asia and sub-Saharan Africa with a wide array of partners throughout the world. Covering 6.5 million square kilometers of land in 55 countries, the semi- arid or dryland tropics has over 2 billion people and 644 million of these are the poorest of the poor. ICRISAT and its partners help empower these disadvantaged populations to overcome poverty, hunger and a degraded environment through better agricultural production systems. ICRISAT is headquartered at Patancheru near Hyderabad, India, with two regional hubs and eight country offices in sub-Saharan Africa. ICRISAT envisions a prosperous, food-secure and resilient dryland tropics. Its mission is to reduce poverty, hunger, malnutrition and environmental degradation in the dryland tropics. ICRISAT conducts research on its mandate crops of chickpea, pigeonpea, groundnut, sorghum, pearl millet and finger millet in the arid and semi-arid tropics. The Institute focuses its work on the drylands and in protecting the environment. Tropical dryland areas are usually seen as resource-poor and perennially beset by shocks such as drought, thereby trapping dryland communities in poverty and hunger and making them dependent on external aid. Please visit - www.icrisat.org Responsibilities: Engaging in all AIP office operations, activities of NutriPlus Knowledge (NPK) program lab and pilot plant facility To ensure they produce the desired results and are consistent with the overall strategy and mission of the institute Day to day office operations handling that include coordination with finance, HR and other institutional support services Liaising with other research programs and research clusters of the institute Lab and office equipment maintenance & servicing, Training programs and events arrangements for AIP To run and maintain the sorghum and millet processing pilot facility at AIP-ICRISAT by Providing support to all the three internal programs of AIP in terms of project on-field activities, lab works, admin works, maintenance of AIP premises (pilot plant & food lab) articipate and assist the staff in on field activities of AIP in outstation project locations Carry out any additional work as assignment by the management Qualifications: Postgraduate in life sciences / Natural Sciences or similar area of study Minimum of 8 years of work experience in industry/ academia or an Ag research centre Similar experience in previous organization is necessary Ability to deal tactfully under pressure situation, delivers under tight schedule and maintain high degree of confidentiality as per project requirements. Candidate should essentially be a good communicator and a team player Working knowledge on computers especially MS office, email management and data entry General: This is a contractual role for a period of 36 months (3 years), renewable based on the performance funding availability and the institute s continuing need for the position. How to apply: The position will remain open until a suitable candidate is identified. Shortlisting will start from 26 June 2025. All Applicants should apply with their latest Resume, and the names and contact information of three references that are knowledgeable about their professional qualifications and work experience. All applications will be acknowledged; however, only short-listed candidates will be contacted. ICRISAT is an equal opportunity employer