578 Support Services Jobs - Page 24

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Position Overview: We are looking for a motivated and knowledgeable Subject Matter Expert (SME) to join our team. In this role, you will serve as a key resource for both internal teams and customers, helping to drive efficiencies and improve the quality of service in our Call Center. You will collaborate with different operational and training teams, ensuring smooth and effective service delivery while enhancing customer experiences. Key Responsibilities: Mandatory- Voice insurance experience in insurance field. Lead by Example: Act as a role model for the team by demonstrating strong work ethic, professionalism, and customer focus. Escalated Issues: Provide expert assistance in resolving escalated or supervisor-level calls, ensuring customer concerns are addressed in a timely and professional manner. Project Representation: Represent the Call Center on cross-functional projects, initiatives, or testing as needed to improve team and service performance. Training and Development: Assist in the creation, distribution, and implementation of training materials that enhance team capabilities and knowledge. Product Expertise: Demonstrate solid understanding of telecommunications, products, and related functionalities to provide accurate, high-quality support. Support for Customer Service Team: Respond to questions and provide guidance to customer service specialists, including managing help hotline inquiries. Training and Mentorship: Offer training to team members and guide them through the process of case research, issue resolution, and customer interaction. Policy Interpretation: Interpret a variety of policies, rules, and regulations, applying them to customer inquiries and service requests. Handle Complex Inquiries: Manage and respond to a high volume of complex inquiries from both internal and external customers, maintaining professionalism and customer focus. Education and Experience : Education: A 4-year bachelor s degree is preferred. Experience: Experience: 0-3 years of experience in US Insurance is preferred. Equivalent combinations of education and experience may also be considered. Supervisory Responsibilities: This role does not have supervisory duties. Voice Profile: Our ideal candidate is someone who thrives in dynamic, fast-paced environments and approaches challenges with a problem-solving mindset. You re the type of person who steps up to help others, whether by answering complex inquiries or providing support to your team. Communication is key - you can break down complex topics clearly and professionally, and you re adept at training others in a way that makes even the most difficult concepts accessible. You value collaboration, share knowledge generously, and are always striving for excellence in customer care. Primary Skills Call Center, Call Center Operations, Customer Experience Management, Customer Inquiries, Customer Service, Insurance, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Vehicle Insurance, Voice Support Shift Time Recruiter Info Shital Balaji Holambe sbaqr@allstate.com About Allstate Joining our team isn t just a job it s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

We are seeking a detail-oriented and proactive Office Manager to oversee and manage the day-to-day administrative operations of the organization for Bangalore office. The ideal candidate will ensure efficient office operations, vendor management, facility maintenance, compliance with administrative policies, and coordination among departments. Key Responsibilities: Manage and supervise daily administrative operations, including office maintenance, supplies, and logistics. Oversee facility management and ensure a safe, clean, and efficient working environment. Coordinate with external vendors and service providers, including housekeeping, security, travel, and catering services. Monitor and manage budgets related to administrative expenses. Maintain records of administrative activities, contracts, and other essential documentation. Ensure compliance with internal policies and regulatory requirements. Support in organizing company events, meetings, and conferences. Handle travel arrangements and accommodations for employees and guests. Coordinate with HR and IT teams for new joiner support (desk setup, ID cards, etc.). Lead and mentor a small team of administrative staff, ensuring high performance and accountability. Manage employee transportation services, including cab operations and vendor coordination. Oversee facility support functions such as security, housekeeping, pantry/cafeteria services, and asset management. Ensure timely repair and maintenance of infrastructure and office equipment. Implement and monitor PPM (Preventive Planned Maintenance) schedules for critical systems such as UPS, LT panels, server room air conditioning, and other HVAC systems. Maintain operational efficiency and safety compliance across all support services. Handle vendor management, contract negotiations, and service level adherence. Respond promptly to facility-related issues and ensure minimal disruption to business operations. Requirements: Bachelor s degree in business administration or a related field; MBA preferred. 8 - 12 years of experience in administration or facilities management, with at least 2 years in a managerial role. Strong organizational and time management skills. Excellent written and verbal communication abilities. Proficient in MS Office Suite (Excel, Word, PowerPoint). Ability to multitask and prioritize effectively in a fast-paced environment. Experience in vendor management and budgeting is a plus. Preferred Attributes: Strong leadership and interpersonal skills. High level of professionalism and discretion. Problem-solving attitude with attention to detail. Unsolicited Resumes from Third-Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job Overview We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights) , and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms . As the first point of contact for technical issues, you'll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environmentthis is the opportunity for you. Key Responsibilities Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). Troubleshoot and resolve issues related to application performance, access, or functionality. Escalate unresolved cases to engineering or product teams with proper documentation. Assist users with website updates, account setups, and feature-related queries. Maintain detailed logs of issues, resolutions, and follow-ups in the support system. Manage user access and permissions securely, following internal protocols. Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills Excellent spoken and written English communication skills neutral accent and strong grammar. Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies . Analytical mindset with strong problem-solving and multitasking capabilities. Familiarity with ticketing tools . Ability to adapt to rotational shifts and work with global clients. Why Join Us? Competitive salary with performance incentives Exposure to global clients and real-time troubleshooting Career growth in a supportive, tech-driven environment On-the-job training and skill development opportunities