4-11 years of experience.Bachelor’s degree in Comp Science / IT (or equivalent) with strong background in programmingExpert-level Python programming with strong debugging skillsAdvanced experience with Flask for API development and deploymentProficiency in SQL, including complex query optimization and database designStrong understanding of software development best practices and documentationHands on knowledge of working with LLM provider APIs like GPT, Claude, Cohere etc.Knowledge of working with at least one Agent framework like langchain, agentstudio.Expericence of working with Azure and containerized applications.Experience with data science libraries (NumPy, Pandas, Scikit-learn)Experience with multiple programming languages like Java, C# .NET would be a plus.

Job Description We are seeking a hands-on and dynamic Manager – Financial Shared Services to lead key finance operations in our Pune location. This role will oversee General Ledger accounting and month-end close processes, with specialized responsibilities in accruals, prepaid expenses, fixed assets accounting, and partner operations. The ideal candidate should bring operational excellence, strong analytical capability, and tech savviness to contribute to continuous improvement and cross-functional initiatives. Your expertise and leadership will be essential in ensuring accurate and timely processing of financial transactions, maintaining compliance with accounting standards and regulations, and optimizing financial processes within the organization. Responsibilities General Ledger Management: Lead GL accounting and ensure timely and accurate month-end close activities. Manage accounting for accruals, prepaid expenses, amortization, and fixed assets. Ownership for global bank reconciliations Perform and review flux/variance analysis with appropriate commentary. Ensure compliance with accounting standards and internal policies. Handling external audits of areas under ownership Travel & Expense Management Manage global T&E processes including Concur-based reimbursements. Drive implementation of Concur in new geographies and manage manual claims where Concur is not supported. Ensure adherence to company T&E policy and timely processing of claims. Proactively monitor system performance and manage escalations for T&E role and review critical transactions. Review reconciliations on employee advances, travel settlement etc. Prior experience in Corporate credit card/ P-card process management and integration with systems is highly desirable. Developing and delivering training on T&E related company policies and systems including Concur and other systems as may be applicable Manage relationship with Concur and set up quarterly business reviews to discuss performance issues, process improvements etc. Partner Operations Oversee partner commissions, deal record maintenance, and matching with corresponding invoices. Ensure accuracy and completeness of partner cost records. Collaborate cross-functionally to maintain integrity and transparency in partner-related financial data. Internal Controls And Process Improvement Participate in or lead finance transformation and improvement initiatives. Implement best practices and standard operating procedures to enhance efficiency and reduce processing time. Ensure compliance with relevant accounting principles, tax regulations, and company policies related to various processes within the CoE. Implement and maintain internal controls to safeguard company assets and prevent fraud. Facilitate internal and external audits related to various processes within the CoE. Team Development And Leadership Lead, mentor, and develop the CoE team, fostering a collaborative and high-performance work environment. Foster collaboration and build a culture of accountability and continuous improvement. Technical Skills & Tools Strong hands-on experience in Concur, NetSuite, and Ariba. Proficiency in Excel, including macros, and working knowledge of PowerPoint and Word. Experience or curiosity in exploring AI tools for operational efficiency is a plus. Qualifications 7-12 years of relevant experience. CA is highly preferred. Self-motivated, detail-oriented, and process-driven. Tech-savvy with a strong desire to innovate and automate. Strong analytical and problem-solving skills. Flexible with work hours – willing to participate in early morning or late evening calls across global teams. Excellent communication skills and stakeholder management. Demonstrated experience in team leadership and performance management. Proven experience in managing global functions, preferably in a multinational organization. Thorough knowledge of general ledger and accounts payable principles, processes, and best practices. Familiarity with international accounting standards and tax regulations. Strong leadership and managerial skills, with the ability to inspire and lead a team effectively. Proficiency in financial software and ERP systems (e.g., NetSuite, Ariba). Previous experience on analytics tools like Qlicksense, PowerBI is desirable. About The Team Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less

Python with data science Responsibilities: We are looking for a highly skilled Python Developer to join our dynamic team. The ideal candidate will have extensive experience in Python development, a strong understanding of software engineering principles, and hands-on expertise in designing, developing, and deploying scalable applications. Define the variables and their inter-relationships and extract the data from our data repositories, leveraging infrastructure including Cloud computing solutions and relational database environments. Skills and Qualifications: 6.5 -11 years of experience. Bachelors degree in Comp Science / IT (or equivalent) with strong background in programming Expert-level Python programming with strong debugging skills Advanced experience with Flask for API development and deployment Proficiency in SQL, including complex query optimization and database design Strong understanding of software development best practices and documentation Hands on knowledge of working with LLM provider APIs like GPT, Claude, Cohere etc. Knowledge of working with at least one Agent framework like langchain, agentstudio. Expericence of working with Azure and containerized applications. Experience with data science libraries (NumPy, Pandas, Scikit-learn) Experience with multiple programming languages like Java, C# .NET would be a plus.

Responsibilities Manage and Lead ICERTIS product implementations for enterprise customers, taking complete ownership of project planning, execution, financials and customer relationship. Contribute towards building and fostering internal consulting capability within Professional Services group. Manage a team of Senior Functional Consultants engaged in ICERTIS product implementations across multiple engagements. Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives within the bounds of scope, schedule and effort. Drive system configuration and deployment activities across multiple engagements. Contribute to ICERTIS product roadmap through active feedback from customers and implementation experience. Qualifications Looking for candidates with 8 - 11 years of relevant experience. Prior experience in implementing Contract Management/Supply Chain applications is highly preferred. Experience in at least 3 full life cycle enterprise application implementations in a project manager/project lead capacity. Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective strategies/actions in achieving set objectives. An engineering degree with an MBA in a related field is preferred. Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage. Excellent communication skills (written and verbal) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.

Advanced Technical Services Team @ Icertis Join our Advanced Technical Services team at Icertis where you will be responsible for resolving the most complex technical issues in Icertis Contract Intelligence SaaS platform which is a leader in CLM space. This team serves as the final line of defense for technical issues faced by customers and implementation partners. This team excels in troubleshooting and resolving technical issues related with platform complex use cases and play a key role in rescuing customers from critical production issues. Responsibilities Resolve complex technical challenges - Address the most intricate technical issues within the ICI platform. Troubleshooting - Identify and resolve technical problems impacting customer use cases. Rescue customers - Assist customers in overcoming critical production issues. Collaborate with R&D and Product Management - Work closely with the core platform R&D team and product management team to ensure seamless functioning of the highly customized platform. What we are looking for: Hands-on product development - Those who have been part of enterprise SaaS development. Customer facing - Worked as part of customer facing roles or worked closely with customer facing teams. Expertise in troubleshooting - Demonstrated ability to troubleshoot and resolve complex technical issues. Problem solving skills - Excellent problem solving abilities. Log analysis skills - Proven skills in log analysis and the ability to locate issues in a short span of time. Team and independent work - Ability to work both independently and as part of a team. Collaboration - Past experience in working with R&D and product management teams. Why Join Us? Final line of defense - Be part of a team that serves as the ultimate solution for technical issues. Challenging problems - Work on impactful and challenging technical problems. Expert collaboration - Collaborate with top experts in the field. Global impact - Contribute to the success of global enterprises using the ICI platform.

Role & responsibilities Understand how the product works and how it is used by customers. Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. Understand and fulfill enhancement requests received via customer use-cases. Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. Follow and contribute to defined CRM processes to manage customer requests efficiently. Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test. Define and track bugs for Development, and offer innovative ideas to improve product quality. Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery. Role may involve travel to customer locations. Should be open to work for EST /PST shifts ( 5:30PM IST or 9:30PM IST onwards) Qualifications 5+ years of previous experience in an Application Development/ Support or sustaining engineering role. Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. Outstanding written and verbal communication skills. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem.

JOB DESCRIPTION Advanced Technical Services Team @ Icertis Join our Advanced Technical Services team at Icertis where you will be responsible for resolving the most complex technical issues in Icertis Contract Intelligence SaaS platform which is a leader in CLM space. This team serves as the final line of defense for technical issues faced by customers and implementation partners. This team excels in troubleshooting and resolving technical issues related with platform complex use cases and play a key role in rescuing customers from critical production issues. Responsibilities Resolve complex technical challenges - Address the most intricate technical issues within the ICI platform. Troubleshooting - Identify and resolve technical problems impacting customer use cases. Rescue customers - Assist customers in overcoming critical production issues. Collaborate with R&D and Product Management - Work closely with the core platform R&D team and product management team to ensure seamless functioning of the highly customized platform. What We Are Looking For: Hands-on product development - Those who have been part of enterprise SaaS development. Customer facing - Worked as part of customer facing roles or worked closely with customer facing teams. Expertise in troubleshooting - Demonstrated ability to troubleshoot and resolve complex technical issues. Problem solving skills - Excellent problem solving abilities. Log analysis skills - Proven skills in log analysis and the ability to locate issues in a short span of time. Team and independent work - Ability to work both independently and as part of a team. Collaboration - Past experience in working with R&D and product management teams. Why Join Us? Final line of defense - Be part of a team that serves as the ultimate solution for technical issues. Challenging problems - Work on impactful and challenging technical problems. Expert collaboration - Collaborate with top experts in the field. Global impact - Contribute to the success of global enterprises using the ICI platform. RESPONSIBILITIES Advanced Technical Services Team @ Icertis Join our Advanced Technical Services team at Icertis where you will be responsible for resolving the most complex technical issues in Icertis Contract Intelligence SaaS platform which is a leader in CLM space. This team serves as the final line of defense for technical issues faced by customers and implementation partners. This team excels in troubleshooting and resolving technical issues related with platform complex use cases and play a key role in rescuing customers from critical production issues. Responsibilities Resolve complex technical challenges - Address the most intricate technical issues within the ICI platform. Troubleshooting - Identify and resolve technical problems impacting customer use cases. Rescue customers - Assist customers in overcoming critical production issues. Collaborate with R&D and Product Management - Work closely with the core platform R&D team and product management team to ensure seamless functioning of the highly customized platform. QUALIFICATIONS What we are looking for: Hands-on product development - Those who have been part of enterprise SaaS development. Customer facing - Worked as part of customer facing roles or worked closely with customer facing teams. Expertise in troubleshooting - Demonstrated ability to troubleshoot and resolve complex technical issues. Problem solving skills - Excellent problem solving abilities. Log analysis skills - Proven skills in log analysis and the ability to locate issues in a short span of time. Team and independent work - Ability to work both independently and as part of a team. Collaboration - Past experience in working with R&D and product management teams. Why Join Us? Final line of defense - Be part of a team that serves as the ultimate solution for technical issues. Challenging problems - Work on impactful and challenging technical problems. Expert collaboration - Collaborate with top experts in the field. Global impact - Contribute to the success of global enterprises using the ICI platform. ABOUT US Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. ABOUT THE TEAM Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less

Job Description The Program Manager will be responsible for managing and executing complex professional services programs, ensuring successful delivery to enterprise customers. This role requires a techno-functional expert with a strong understanding of GenAI, Quote to Cash, and Procure to Pay processes. The ideal candidate will possess excellent communication skills and the ability to manage challenging stakeholders, both internal and external. Responsibilities Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform. Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams. Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams. Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively. Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews. Qualifications Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred. Proven experience in program management within a SaaS or technology-driven environment. Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes. Good understanding of Contract Life-cycle Management activities. Excellent communication skills, both verbal and written. Ability to manage complex projects and deliver results within scope, time, and budget constraints. Experience with ERP/CRM integration projects. Strong problem-solving skills and ability to handle challenging stakeholders. Proficiency in project management tools and methodologies. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less

SAP Architect @ Icertis The Architect role is pivotal in ensuring that all systems within the organization communicate effectively and efficiently, leveraging SAP technologies to enhance business processes. The Integration Architect must have a deep understanding of both SAP and non-SAP systems and be skilled in creating robust, scalable integration solutions. Key Responsibilities Architect and design end-to-end integration solutions between CLM systems and SAP environments, focusing on P2P and S2P processes. Lead requirements gathering sessions with business and technical stakeholders to capture functional and technical needs. Present solution and design decisions to project stakeholders and executive leadership. Collaborate closely with functional teams to translate business objectives into scalable technical specifications. Serve as a trusted advisor to procurement, legal, and IT teams, ensuring cross-functional alignment. Provide implementation oversight, guiding technical and functional teams to deliver high-quality solutions. Design for scalability, performance, and alignment with the organization’s digital transformation goals. Lead the full integration lifecycle, including design, configuration, testing, deployment. Monitor integration scenarios, proactively identifying and resolving issues. Stay current with emerging SAP technologies and integration tools, advising the business on opportunities for innovation and improvement. Mentor and coach junior team members, promoting knowledge sharing and best practices. Develop and maintain detailed technical documentation for integration processes. Qualifications for External Candidates Minimum 10 years of hands-on experience in SAP solution design and implementation. Expertise in SAP Ariba and SAP S/4HANA, with a strong focus on integration. Solid understanding of P2P and S2P processes within complex enterprise environments. Experience with SAP integration technologies, including BTP, PI/PO, CPI, and API Management. Proficiency with integration protocols and technologies: REST, SOAP, OData, EDI, service bus, and file-based integrations. Certifications in SAP solutions are a plus Experience integrating SAP with Contract Lifecycle Management (CLM) systems is an added advantage. Bachelor's or master's degree in computer science, Information Systems, or a related field. Strong communication skills to effectively collaborate with cross-functional teams. Excellent problem-solving skills and the ability to work under tight deadlines.

Job Description: We are seeking a highly skilled and experienced professional with a strong background in enterprise web application development. The ideal candidate will have deep expertise in the Microsoft technology stack, including ASP.NET MVC (versions 3.5/4.0/4.5), Web API, and SQL Server. Roles and Responsibilities: Strong experience in developing enterprise web applications. • Expertise on the Microsoft technology stack (ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server). • Good knowledge of Client side scripting JavaScript and JQuery, Kendo. • Knowledge of design patterns is required. • Ability to deliver software and artefacts independently. • Ability to mentor technical teams and evaluate software artefacts. • Ability to communicate with technical experts as well as functional teams. • Demonstrated experience with non-functional requirements like performance, scalability and security. • Ability to propose solutions for design and architecture. • Demonstrated experience in complex software troubleshooting techniques. • Experience in Product Engineering is desirable. • Exposure to Windows Azure is an added advantage.

Strong experience in developing enterprise web applications. Expertise on the Microsoft technology stack (ASP.NET MVC 3.5 / 4.0 / 4.5, Web API, SQL Server). Good knowledge of Client side scripting JavaScript and JQuery, Kendo. Knowledge of design patterns is required. Ability to deliver software and artefacts independently. Ability to mentor technical teams and evaluate software artefacts. Ability to communicate with technical experts as we'll as functional teams. Demonstrated experience with non-functional requirements like performance, scalability and security. Ability to propose solutions for design and architecture. Demonstrated experience in complex software troubleshooting techniques. Experience in Product Engineering is desirable. Exposure to Windows Azure is an added advantage.

Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback. Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for interacting with clients and team members. Problem-solving : Ability to troubleshoot and resolve issues effectively. Project Management : Proficiency in managing application enhancements workstream and tracking progress. Customer Service : Strong focus on customer satisfaction and service improvement. Qualifications: 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is an opportunity to work in a fast-paced start-up, learn the Icertis platform and CLM domain, and become an expert on how customers use Icertis. The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

Implement and manage access control measures to ensure only authorized users have access to sensitive information. This involves configuring Entra, Azure IAM, and Azure AD B2C. Secure and manage Microsoft 365 services using the Microsoft Defender. Implement and manage security policies and configurations in Microsoft 365. Implement data protection measures, DLP using Microsoft Purview. Administer and secure Azure environments using Azure Policies. Analyze and act on security recommendations from various Defender for Cloud products. Perform a review of Azure infrastructure and provide security recommendations. Writing automation using various scripting frameworks such as PowerShell, python, and various automation tools. Collaborate with different operations and engineering teams to drive the implementation of various security measures. Formal Education in Cyber Security - demonstrated through certifications. Basic proficiency in different domains of information security, such as Vulnerability Assessments and penetration testing of web and mobile applications, Security principles, Incident Response, BCP DR, Access Control, Network Security, and security operations. Advanced proficiency in securing and managing Microsoft 365 services, including Entra, using the Defender portal. Exposure to Microsoft Purview including AI-Hub, Label, SIT, and DLP policies. Hands-on experience in administering and securing Azure environments using Azure Policies and various Defender for cloud products. Hands-on experience in Azure Networking services like VNET, DNS, NSG, Front Door, Private links, etc. Writing KQL and Graph queries with Strong analytical skills to interpret security data and develop actionable insights. Knowledge of Microsoft Sentinel/XDR, Threat Intelligence and threat-hunting expenses. Understanding of OWAPS Top 10, Zero Trust principle. Experience with Azure Automation, PowerShell, and Python scripting would be an added advantage Experience: 5 to 7 years of experience in information security with hands-on experience with Microsoft Defender and Defender for Cloud Certifications: Preferred to have Microsoft and Azure certifications like AZ-500, SC-200, SC-300, SC-400, SC-100, ISC2 CC (Certified in Cybersecurity) is recommended

General Ledger Management: Lead GL accounting and ensure timely and accurate month-end close activities. Manage accounting for accruals, prepaid expenses, amortization, and fixed assets. Ownership for global bank reconciliations Perform and review flux/variance analysis with appropriate commentary. Ensure compliance with accounting standards and internal policies. Handling external audits of areas under ownership Travel & Expense Management : Manage global T&E processes including Concur-based reimbursements. Drive implementation of Concur in new geographies and manage manual claims where Concur is not supported. Ensure adherence to company T&E policy and timely processing of claims. Proactively monitor system performance and manage escalations for T&E role and review critical transactions. Review reconciliations on employee advances, travel settlement etc. Prior experience in Corporate credit card/ P-card process management and integration with systems is highly desirable. Developing and delivering training on T&E related company policies and systems including Concur and other systems as may be applicable Manage relationship with Concur and set up quarterly business reviews to discuss performance issues, process improvements etc. Partner Operations Oversee partner commissions, deal record maintenance, and matching with corresponding invoices. Ensure accuracy and completeness of partner cost records. Collaborate cross-functionally to maintain integrity and transparency in partner-related financial data. Internal Controls and Process Improvement: Participate in or lead finance transformation and improvement initiatives. Implement best practices and standard operating procedures to enhance efficiency and reduce processing time. Ensure compliance with relevant accounting principles, tax regulations, and company policies related to various processes within the CoE. Implement and maintain internal controls to safeguard company assets and prevent fraud. Facilitate internal and external audits related to various processes within the CoE. Team Development and Leadership: Lead, mentor, and develop the CoE team, fostering a collaborative and high-performance work environment. Foster collaboration and build a culture of accountability and continuous improvement. Technical Skills & Tools: Strong hands-on experience in Concur, NetSuite, and Ariba. Proficiency in Excel, including macros, and working knowledge of PowerPoint and Word. Experience or curiosity in exploring AI tools for operational efficiency is a plus. 7-12 years of relevant experience. CA is highly preferred. Self-motivated, detail-oriented, and process-driven. Tech-savvy with a strong desire to innovate and automate. Strong analytical and problem-solving skills. Flexible with work hours - willing to participate in early morning or late evening calls across global teams. Excellent communication skills and stakeholder management. Demonstrated experience in team leadership and performance management. Proven experience in managing global functions, preferably in a multinational organization. Thorough knowledge of general ledger and accounts payable principles, processes, and best practices. Familiarity with international accounting standards and tax regulations. Strong leadership and managerial skills, with the ability to inspire and lead a team effectively. Proficiency in financial software and ERP systems (e.g., NetSuite, Ariba). Previous experience on analytics tools like Qlicksense, PowerBI is desirable. We are seeking a hands-on and dynamic Manager - Financial Shared Services to lead key finance operations in our Pune location. This role will oversee General Ledger accounting and month-end close processes, with specialized responsibilities in accruals, prepaid expenses, fixed assets accounting, and partner operations. The ideal candidate should bring operational excellence, strong analytical capability, and tech savviness to contribute to continuous improvement and cross-functional initiatives. Your expertise and leadership will be essential in ensuring accurate and timely processing of financial transactions, maintaining compliance with accounting standards and regulations, and optimizing financial processes within the organization.

The primary point of contact for Icertis global Network (LAN/WAN/WIFI), Telephony, and AV (Microsoft Teams Rooms) infrastructure. End to end management of Cisco switches, routers, firewalls, and wireless equipment. Collaborate with Cisco TAC to achieve swift resolution of network-related problems. Support the diagnosis and resolution of system/network incidents and provide technical support to end-users. Perform regular maintenance tasks, including updates and backups. Provide first-level support by diagnosing and resolving issues related to laptop operating systems, networks, and applications. This includes troubleshooting common problems, guiding users through step-by-step solutions, and escalating complex issues to higher support levels when necessary. Willing to work in different technology areas like Active Directory, Azure AD, M365, Intune, and Information security related tools and applications. Facilitate the implementation of network security policies and assist in addressing findings from security audits. Utilize network monitoring tools to track system uptime and performance and take appropriate action. Contribute to maintaining network documentation and adhere to change management processes. 3 - 6 years as a Network/System Administrator or similar role. Good working knowledge on Cisco switches, routers, WIFI and firewalls. Knowledge of Cisco ISE and Meraki firewalls would be additional advantage. Good knowledge of concepts like TCP/IP, DHCP, DNS, VLAN, IPSec, OSPF, EIGRP, etc. Working knowledge on IP Telephony Understanding of network monitoring and management tools and Interest in network security practices and tools is a plus. Understanding of Active Directory, Azure AD, Intune and M365, Microsoft Teams Rooms (MTR) is desired. Good communication skills and willingness to learn. Relevant certifications like CCNA, CCNP (R&S), CompTIA Network+ are advantageous.

Responsibilities JOB DESCRIPTION Understand how the ICI product works and how it is used by customers. Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments. Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience. Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient. Provide technical & functional expertise, guidance, mentorship to team members. Follow and contribute to defined CRM processes to manage customer requests efficiently. Role may involve travel to customer locations. Qualifications 8 + years previous experience in an Application Support/Functional Consultant role. Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement. Willingness to work in rotational shifts. Excellent communication and customer handling skills. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. The ability to coordinate, follow up, follow through and drive issues to closure proactively. The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements. Responsibilities Understand how the ICI product works and how it is used by customers. Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments. Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience. Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient. Provide technical & functional expertise, guidance, mentorship to team members. Follow and contribute to defined CRM processes to manage customer requests efficiently. Role may involve travel to customer locations. Qualifications 8 + years previous experience in an Application Support/Functional Consultant role. Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement. Willingness to work in rotational shifts. Excellent communication and customer handling skills. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. The ability to coordinate, follow up, follow through and drive issues to closure proactively. The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less

Responsibilities: Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance to ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort. Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives. Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements. Own system configuration and deployment activities across multiple engagements. Contribute towards internal consulting capability building within the Professional Services group. Contribute to ICERTIS product road-map through active feedback from customers and implementation experience. Qualifications: Prior experience in implementing Contract Management/Supply Chain applications is preferred. Relevant experience of 4 plus years Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration. Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives. Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage. Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Show more Show less

Job Description The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions. Responsibilities Overseeing Service Delivery: Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams: Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance: Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management: Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship: Maintaining strong client relationships and addressing their needs and feedback. Skills QUALIFICATIONS Leadership: Strong leadership and team management skills. Communication: Excellent communication skills for interacting with clients and team members. Problem-solving: Ability to troubleshoot and resolve issues effectively. Project Management: Proficiency in managing application enhancements workstream and tracking progress. Customer Service: Strong focus on customer satisfaction and service improvement. Qualifications 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor’s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Show more Show less

Responsibilities Understand how the product works and how it is used by customers. Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. Understand and fulfill enhancement requests received via customer use-cases. Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. Follow and contribute to defined CRM processes to manage customer requests efficiently. Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test. Define and track bugs for Development, and offer innovative ideas to improve product quality. Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery. Role may involve travel to customer locations. Should be open to work for EST /PST shifts ( 5:30PM IST or 9:30PM IST onwards) Qualifications 5+ years of previous experience in an Application Development/ Support or sustaining engineering role. Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. Outstanding written and verbal communication skills. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. About The Team Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter. Show more Show less

Job Description Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination We're excited to share our search for a Senior Product Marketing Manager, who will continue to enable the innovation for the core Icertis product portfolio. The ideal candidate is a Product Marketing professional with a track record of bringing innovative B2B enterprise products to market with operating as the GTM strategists and connective tissue across Sales, Marketing, Product, and Customer teams. This professional will be passionate about a cloud/SaaS Platform and will have proven product marketing skills. You will have a significant role with a broad scope across the company. You will collaborate closely with Product Management, Sales, Marketing, Customers, Partners, and the Senior Management team. As a Senior Product Marketing Manager, you will grow our business by bringing new features to market through timely, compelling launch strategies, while crafting clear positioning and messaging that resonates with our target audience. Responsibilities Drive positioning, and messaging and create compelling content for Icertis’s new product launches and product enhancements for Integrations including SAP and Microsoft. Act as a customer advocate in communicating the value proposition of Icertis products and specific features to the different personas we market to. Be a prolific content creator, both producing pieces individually and managing third parties to produce campaign content, presentations, technical white papers, blogs, and product demo videos. Create sales enablement content and drive internal sales enablement ensuring relevant stakeholders understand product functionality and pricing and how to position to potential prospects. Ensure successful product release & launch collateral as well as refine our ongoing marketing strategies and execution. Experience and ability to create Analysts brief and RFI responses. Analyze Market trends and lead the competitive intelligence for your product portfolio and ensure internal stakeholders have the appropriate training and content to effectively position Icertis against the competition. Qualifications Excellent leadership, execution, and prioritization skills, able to manage complex projects in a fast-paced environment and regularly deliver on key milestones. Sales focused, business outcomes mindset with exacting attention to detail and a creative and open-minded approach to problem solving. Persuasive storyteller, with superior written, verbal, and visual communication skills Strong understanding of the B2B Enterprise SaaS market. Data insights and analytic skills—you must be able to understand the role digital marketing plays in product awareness and lead generation for your product suite. Experience, knowledge and/or understanding of product marketing within a consultative/ solution selling model. Independent, self-starter who can prioritize and drive deliverables to execution with minimal supervision and that can engage with the product team to get things done. Excellent interpersonal skills to deal professionally with executives and multiple teams across the globe. This role is part of the Icertis Product Marketing team and will report to the Director, Product Marketing. What You Will Bring 6 to 10 years of product marketing experience in SaaS. Experience in SAP and Microsoft tools is an added advantage. Exceptional written and verbal communication skills. Experience with hands-on content development including product collateral, blogs, product demos, sales presentation material and other forms of content designed for external and internal consumption. Skilled storyteller who can craft compelling messages across personas and audiences. Experience with B2B product marketing and sales enablement. Proven success leading and executing development and product go-to-market plans for Enterprise customers. Exceptional analytical and strategic thinking abilities. Collaborative and team-oriented, with an ability to build strong working relationships across levels and departments. Self-motivated and doesn't wait for prescriptive direction, capable of working in a fast-paced, dynamic environment. Exceptional ability to communicate effectively with multiple audiences, from C-level to entry level, both internal and external. Strong understanding of SaaS business models and product-led growth strategies. Deep technical product understanding with experience launching complex enterprise management and platform features. About Us Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Show more Show less