Support Executive - GCC

Key Responsibilities:

· Registration of Customer complaints

· Coordinate with sales team and other departments

· Maintaining key relationships with internal/

· to external team to help delivering an exemplary service experience.

· Regular updates of case comments/customer feedbacks in CRM Software after follow-up with customers/engineers

· Conducting Customer Survey to evaluate customer satisfaction.

· Prepare & publish various Reports as and when required by service management.

· Handle customer enquiries for various requirements through email, phone and WhatsApp.

· Activate and engage with clients on frequent intervals to generate opportunity to cross/upsell other products.

Skills and Abilities:

· Customer service mindset

· Ability to handle multiple tasks and responsibilities

· Ability to work independently/in a group setting/with little direction/with direct supervision

· Ability to adjust priorities and manage time wisely in a fast-paced environment.

· Excellent Team Collaboration & workplace discipline Skills are must.

Minimum Requirements/Qualifications:

· Any graduate/post graduate

· Excellent Communication skills is a must criteria

· 2-3 years’ experience in customer service role.

· Excellent computer skills with proficiency in MS office tools

· CRM experience would be an added advantage

· Good Geographical Knowledge (States/UT etc.)

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person