Support Engineer 1 - Batch Monitoring (SCPO)

Blue Yonder

2 - 4 years

4 - 6 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Unix Application support Change management Shell scripting Problem management PLSQL Windows Troubleshooting Oracle Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Scope:

Batch Monitoring
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Incident and problem management, change management, along with service requests within the SLA
Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
Maintenance of Pre-production environment
Patch Deployments, testing of patches in pre-production environments
Purge activities, other regular maintenance activities
Provide assistance with technical issues
Produce reports for internal purpose and as per customer requirements
Communicate with customers on resolution of various issues
Work in shifts

What are we looking for:

Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.
2-4 years of relevant experience
Willing to work in 24*7 support operations
Good understanding of support processes (Incident, change, problem).
Good communication and interpersonal skills

What you ll do:

L2 Application Support
Work on system improvements

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