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Concentrix
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Sr. Technical Representative, IT Operations

Sr. Technical Representative, IT Operations

Concentrix

0 years

3 - 5 Lacs

Gurgaon

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

support software installation configuration maintenance analysis portfolio troubleshooting engagement technology reports inventory checks antivirus backup

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title:

Sr. Technical Representative, IT Operations

Job Description

The Sr Tech Representative, IT OPs is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

Coordinates as smart hands with different portfolio and technical workgroups
Provide telephony support in performing installation and troubleshooting on desktops, voice and telephone applications/hardware

Perform hardware and software upgrades, deployments
Attend to break/fix engagement as required for technology related problems and issues received from both internal and external clients
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated, vulnerability remediations
Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
Performs backup for the onsite servers

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

English (Required)

Time Type:

Full time

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Sr. Technical Representative, IT Operations