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Concentrix
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Sr. Technical Representative, IT Operations

Sr. Technical Representative, IT Operations

Concentrix

0 - 7 years

2 - 9 Lacs

Gurugram

Posted:4 weeks ago| Platform:

Apply

Skills Required

Technical Representative Computer hardware Operating systems Antivirus Vulnerability Hardware Troubleshooting microsoft IT operations Inventory

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Sr Tech Representative, IT OPs is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities
Coordinates as smart hands with different portfolio and technical workgroups Provide telephony support in performing installation and troubleshooting on desktops, voice and telephone applications/hardware

Perform hardware and software upgrades, deployments

Attend to break/fix engagement as required for technology related problems and issues received from both internal and external clients

Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

Perform site maintenance and safety checks of assigned equipment

Perform checks and ensure that antivirus definition, Microsoft patches are updated, vulnerability remediations

Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Performs backup for the onsite servers

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Sr. Technical Representative, IT Operations