Sr Executive | Client Servicing | Jeevansathi.com

Job Objective: The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.

Job Description:  

    Onboarding of Premium members and help them in setting up their profile

    Understanding the client's requirements for a “Jeevansathi” and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)

    Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings 

    Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report

    Handling escalation of the clients

    Achieving process SLAs and MIS report generation

    Ensuring adherence to the defined process and accuracy levels on transactions

    Build long term relationship with the client by provide best serving experience

Required Skills:

    Excellent verbal and written communication skills

    Aptitude for fostering positive relationship building 

    Client handling skills

    Customer Focus

    Attention to detail

    Knowledge of Indian matrimonial norms

    Flexibility with rotational offs and rotational shifts

Desired Skills:

    Experience in handling premium customers/large accounts within voice/inbound processes

    Good with MS office to capture and understand customer feedback real time

    Multi-Tasking (E-mails & Tools) and coordinating with different team