Specialist - Digital Technologies

Company Profile: Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description: Provide L1 , L2/L3 support for Azure-hosted applications and services. Monitor application health, performance, and availability using Azure Monitor , Log Analytics , and Application Insights . Troubleshoot incidents, perform root cause analysis, and implement permanent fixes. Manage incident, change, and problem management processes using ITIL practices. Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools. Ensure compliance with security and governance policies in Azure environments. Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments. Document knowledge articles, runbooks, and standard operating procedures. Participate in on-call rotations and provide 24x7 support as required. Assist in cost optimization and performance tuning of Azure resources. Qualifications: Bachelor's degree in Computer Science, Engineering, or related field. 6+ years of experience in application support and operations, with at least 3 years in Azure environments . Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts). Strong troubleshooting skills for cloud-native and hybrid application issues. Experience with Azure DevOps , GitHub Actions, or other CI/CD tools. Familiarity with ITIL frameworks and operational best practices. Strong communication skills and ability to work in cross-functional teams. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect). Experience with ServiceNow or other ITSM tools. Experience supporting multi-region or high availability Azure deployments. Knowledge of containerized applications (AKS, Docker).