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2.0 - 4.0 years
3 - 7 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Provide technical support, troubleshoot issues, & ensure customer satisfaction Perform preventive maintenance, document service activities, & coordinate with the sales team Manage AMC/CMC contracts, ensure customer satisfaction. Required Candidate profile Minimum of 2-3 years of experience in servicing IVD instruments or similar medical devices Strong technical skills in instrument installation, troubleshooting & maintenance.
Posted 3 weeks ago
2.0 - 4.0 years
3 - 6 Lacs
Mangaluru
Work from Office
Provide technical support, troubleshoot issues, & ensure customer satisfaction Perform preventive maintenance, document service activities, & coordinate with the sales team Manage AMC/CMC contracts, ensure customer satisfaction. Required Candidate profile Minimum of 2-3 years of experience in servicing IVD instruments or similar medical devices Strong technical skills in instrument installation, troubleshooting & maintenance.
Posted 3 weeks ago
7.0 - 10.0 years
8 - 11 Lacs
Chennai
Work from Office
Role & responsibilities 1. Forecasting parts needs and ordering parts to maintain optimal inventory levels. 2. Monitoring the current parts inventory. 3. Pricing parts to maintain profitability. 4. Receiving parts , including placing them into inventory and properly labeling them. 5. Helping customers find and purchase the correct parts. 6. Overseeing special orders. 7. Must have SAP knowledge in all modules preferably in SD & MM. Preferred candidate profile 1. Any degree or a similar field experience. 2. Prior work experience in automobile industry and thorough knowledge in SAP. 3. High level of customer service , people-oriented. 4. Knowledge and ability of parts pricing procedures. 5. Leadership initiative, problem solving, analytical skills & delegation. 6. Excellent written and verbal communication skills. 7. Hindi speaking Perks and benefits GPA & GMC Insurance Coverage ,PF & Performance Incentive. .
Posted 3 weeks ago
0.0 - 6.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Maintenance Engineer-Mechanical Stations: > Responsible for safety in the assigned area. > Responsible for break down and preventive Maintenance of Mechanical SPMs, Dispensing, PCB Pressing, PCB routing machines etc > Need to take care of KPIs like Technical Availability, MTTR, MTBF and IDC > Responsible for spares management and cost optimization.
Posted 3 weeks ago
3.0 - 5.0 years
0 - 0 Lacs
Vadodara
Work from Office
The roles and responsibilities for after-sales typically include: Customer Support: Addressing customer queries, complaints, and feedback promptly to ensure satisfaction. Warranty and Service Management: Handling warranty claims, repairs, and maintenance services efficiently. Product Training: Providing guidance and training to customers on product usage. Feedback Collection: Gathering customer feedback to improve products and services. Relationship Management: Building strong relationships with customers to encourage loyalty and repeat business. Technical Support: Assisting with technical issues related to the product. Spare Parts Management: Ensuring the availability of spare parts and managing inventory. Follow-up Services: Conducting follow-ups to ensure customer satisfaction post-purchase. Service Documentation: Keeping accurate records of service history and customer interactions. Sales Support: Assisting the sales team with technical expertise and customer insights.
Posted 3 weeks ago
5.0 - 7.0 years
5 - 6 Lacs
Ahmedabad
Work from Office
Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat region.
Posted 3 weeks ago
7.0 - 12.0 years
8 - 13 Lacs
Dimapur
Work from Office
Role & responsibilities Responsible for packing section Operations and an additional responsibility of packing material & Engineering stores. This will be a Techno-commercial role (Packing section operation and Stores) Execute the packing section automation project as per blueprint. Set up the packing material store and Engineering store. Additional Responsibilities- Responsible for Packing section operation Set up of stores Manpower Planning Reduction in packing material wastage Cost saving Spares Management Team building safety drives Involvement for EMS & OHSAS Preferred candidate profile Knowledge about TPMWCM, Cost saving initiative , Inventory Management, Storage and Organization , Quality Control, Documentation and Record-Keeping, Supplier Management, Coordination with Production, Performance Monitoring
Posted 3 weeks ago
6.0 - 11.0 years
3 - 7 Lacs
Ludhiana, Chandigarh
Work from Office
Job Description: We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Chandigarh and Ludhiana . The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams. Key Responsibilities: Manage end-to-end service operations within the assigned state. Handle escalations and ensure prompt resolution of customer complaints. Monitor and evaluate service centers performance, TAT, and customer satisfaction. Coordinate with HO, sales teams, and logistics for seamless service delivery. Conduct regular audits and training for service partners and technicians. Maintain inventory and spare parts planning at service hubs. Prepare and submit regular MIS reports to the management. Build and strengthen relationships with dealers and partners for improved service coverage. Requirements: Minimum 6-7 years of experience in service management, preferably in consumer electronics or IT peripherals. Strong leadership, communication, and problem-solving skills. Should be well-versed in regional languages along with Hindi and English. Willingness to travel extensively within the state. Graduate in any discipline; technical background preferred.
Posted 3 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Medak
Work from Office
Responsible for handling of day-to-day Instrumentation activities in unit-III blocks. Responsible for timely closure of work orders & attend shift works with priority. Responsible for maintenance, calibration & troubleshooting of FCV, Flow meters, PRV, BPRV, ON / OFF Valves, Weighing Balances, Weight Indicators, DCS, Instruments trouble shooting, data loggers, Hygrometers, weighing balance, weighing scales and legal metrology compliances etc. Responsible for calibration schedule monitoring & calibrations of Instruments as per schedule. Responsible for document preparation, records maintenance, logbook recording as per Good Documentation Practices (GDP). Responsible to prepare qualification documents for new systems along with users. Responsible for activities to be carried out in compliance with GMP & Data integrity. Responsible to keep instrumentation department/documents ready for audits. Responsible for reviewing the external agency calibration certificates. Provide biometric access to authorized persons into restricted areas. Responsible for verification of Time synchronization in biometric access system & Digital clocks. Responsible for interlocks verification in DCS. Responsible for Testing of Hooter as per schedule. Responsible for Battery replacement of wireless data loggers as per schedule. Responsible to comply all statutory and EHS requirements. Responsible to follow work procedures & work permit systems during work execution. Responsible to support investigations for deviations, incidents, accident, near miss etc. Responsible for the work of senior in the absence of senior. Responsible for spares management, Intimation of Instrumentation items stock level to superiors for procurement. Responsible to support during Projects activities or modification activities in plants. Responsible for PM activities of equipment's, earth Pits, UPS, DCS systems. Qualifications Diploma in ECE / EIE Graduate in ECE/ EIE .
Posted 3 weeks ago
6.0 - 10.0 years
10 - 14 Lacs
Madurai, Tiruppur, Salem
Work from Office
It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Key Mission: Plant Engineering, Safety, and compliance Main responsibilities: Responsible for Safety, Health, Environment and Plant Engineering activities including all facilities in the company. Responsible for uptime of all these resources. Develop departmental objectives / KRA for function to assign with MFG. Implementation of industrial excellence by involving supervisors & operators to improve continuously by implementing 5S and Autonomous maintenance pillar. Responsible for driving Preventive & Predictive maintenance Improve Plant MTBF, Reduce MTTR and Break down Responsible for statutory compliance requirement. Conservation of energy, water and driving sustainability initiatives. Implement & follow IRIS, ISO 9001, ISO 14001, 45000 & 50001 system procedures to improve the performance. Critical spare parts management. Plant & implement AMC for critical and utility equipment s. Implementation of layout changes. Construction and maintenance of all civil structures within the estate. Responsible for installation and commissioning of capital equipment s Deliver a high-quality initiative, on time and within the budget. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. . .
Posted 3 weeks ago
0.0 - 4.0 years
4 - 6 Lacs
Kolkata, Chandigarh, Hyderabad
Work from Office
Role & Responsibilities: - Looking after PAN India automation equipment including Sorters and DWS systems of varying types, working principles & different vendors in terms of Maximizing uptime by minimizing Downtimes of the equipment due to breakdowns - Keeping consistent track of Breakdowns ticketing system with respect to timely attending and closure of tickets with proper RCA of the issues and deriving actionable items for prevention of future breakdowns - Closely monitoring the adherence to Scheduled maintenance of the equipment which needs to be done on daily, weekly & monthly basis with the help of a team of Sorter Operators and the respective vendor teams - Monitoring the Open issues at site and actively closing them to ensure proper functioning of the systems and improve reliability of the equipment - Looking for scope of improvements in the existing systems to improve the productivity, efficiency, safety, health & reliability of the equipment - Monitoring the productivity and efficiency of the equipment based on key parameters like Rejections, Breakdowns, Dimensioning and weighing accuracies etc. - Defining the work content, roles & responsibilities of the Sorter operations team giving due regard to maintenance of the equipment by daily maintenance, pointing out and closing the open issues, monitoring the key performance parameters & troubleshooting the equipment during breakdowns to reduce downtime. - Training of the Sorter operators and the operations team regarding proper handling of the systems and operations of the automation equipment to maximize utilization and productivity and prevent breakdowns due to mishandling. - Regular interaction with the site teams, sorter operators & vendor team to ensure seamless coordination and operations of the system align with implementation of the improvement and taking care of trouble cases - Tracking and maintaining of Spare parts procured for the equipment at site by regular auditing and maintaining consumption list of the spares used up during breakdowns - Tracking of the Spare replenishment from the vendors for the faulty spares to ensure regular availability of spares at site.
Posted 3 weeks ago
6.0 - 11.0 years
5 - 10 Lacs
Chennai
Work from Office
We are Hiring for Indirect Purchase for our Tier 1 Supplier for Tata Motors , Hyundai and Mahindra in Oragadam Chennai JOB DISCRIPTION: EXECUTIVE PURCHASE (NPP) Major Duties and Requirements of the Position: Material & cost knowledge of Mainteance spare, Repair items and operations items Non Production Parts (NPP) material and cost knowledge Capex process knowledge Insurance knowledge Purchase order (PO) preparation Negotiation skills Plastic and steel tube allied products knowledge (added advantage) Admin related material and cost knowledge EHS / OHSAS Audit document preparation and support to HR for Audit 3C, 5S and FIFO monitoring Customer and Supplier warranty Management Other Responsibilities Interaction with vendors and coordinate with inter departments Skills Required: Good Communication, Business working knowledge and Good presenter Should have good knowledge of Excel and Power Point. Skill of Pleasant dealing with vendors & colleague and team player Qualification and Experience Qualification : Diploma / BE / any degree Experience : min. 5 yrs Preferably from automotive industry Physical Requirements Ability to work under pressure Willingness and ability to travel Compensation Attractive salary at par with surrounding Industries Interested CAndidates can call me at Thanks and Regards L Sainath Jayaram SAI HR CONSULTANTS DIRECTOR TALENT ACQUISITION 8015088704 sainathjayaram95@gmail.com
Posted 4 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities Job Roles & Responsibilities Procurement: Sourcing Product's, Selecting Vendors, Price Negotiation, Purchasing Supplier Relationship: Building & Managing Relationships with Vendor. Purchase Order Management: Creating, Overseeing & Managing Purchase Orders. Inventory Management: Ensuring Timely Delivery of the Materials & Maintaining the Inventory Levels. Coordination: Coordinating with the internal team & site employees (mechanics, electricians, Managers) for Procurement needs. Software Design Planning: To Maintain the Inventory at easy levels Make the Plan & Develop the software plan. Financial Reconciliation: At the end of every year, reconcile the suppliers & payment statement Candidates will be more preferable if having Puchase/Procurment experience in NHAI , Constructions industry , National highways projects ,Road projects, Govternmant Civil Projects Etc.
Posted 4 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Manesar
Work from Office
Role & responsibilities Key Responsibilities: Maintain and monitor spare parts inventory across service centers and dealers. Coordinate with the central warehouse and vendors for spare part procurement and timely replenishment. Issue spare parts to technicians and authorize orders as per repair jobs. Monitor stock levels and generate purchase requisitions as needed. Ensure correct parts are issued based on job cards and part numbers. Verify inward and outward movement of parts and update records accurately. Track non-moving and slow-moving parts and take necessary action to optimize inventory. Handle customer inquiries regarding spare parts availability and pricing. Assist in spare parts planning during new product launches or seasonal service loads. Ensure compliance with company standards in packaging, storage, and part handling. Maintain MIS reports, stock registers, and part consumption records. Coordinate with regional service heads and workshop managers for smooth supply operations. Required Skills & Qualifications: Graduate / Diploma in Mechanical, Automobile, or any relevant field. 2-4 years of experience in spare parts management, preferably in electric vehicle (EV) or automotive industry. Good knowledge of electric 2-wheeler components and part nomenclature. Hands-on experience with SAP / ERP / Inventory Management Systems. Strong communication and coordination skills. Detail-oriented with a focus on accuracy and timelines.
Posted 4 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Varanasi, Jaipur
Work from Office
Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.
Posted 4 weeks ago
1.0 - 4.0 years
1 - 6 Lacs
Bengaluru
Work from Office
Job description Role & responsibilities Analyze salvage cars being sold on auction websites across the United States marketplace, and determine which cars are good candidates for LKQ to attempt to purchase Conduct a quick inventory on the vehicle so that algorithms can place a value on the vehicle Gain an understanding of what makes a car desirable to LKQ Learn which parts on a collision vehicle are good quality, and which are also damaged For the good parts on a vehicle, conduct a quick inventory by selecting correct part numbers Gain an understanding of analyst performance metrics, such as how many cars should be reviewed per day, how many cars should be won per day, and what the profitability of those cars should be Maintain product and part type knowledge of automotive aftermarket and OEM replacement products Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands): Experience: Minimum of 1 - 3 years of experience in the Mechanical/Automobile field. Education: Diploma/ Engineering in the areas of Mechanical, Industrial, Automobile Engineering Knowledge/Skills/Abilities: Basic automobile knowledge covering vehicles, vehicle mechanics and product application, function and installation Ability to work both independently and as a team in a dynamic, deadline-oriented department Excellent problem-solving skills Excellent communication and organizational skills and attention to detail Ability to communicate information in a clear and concise manner Ability to work in a geographically dispersed team environment Significant expertise in MS Office tools, primarily MS Excel and Access Internet Browsing, Data enrichment and Data classification skills Self-motivated and results-oriented with the ability to work independently with minimal supervision Essential Physical Demands/Work Environment: Must have the ability to work under conditions of frequent interruptions and be attentive to detail. Must be able to be patient with others, can listen and be able to work comfortably under pressure.
Posted 4 weeks ago
1.0 - 4.0 years
1 - 6 Lacs
Bengaluru
Work from Office
Job description Role & responsibilities Analyze salvage cars being sold on auction websites across the United States marketplace, and determine which cars are good candidates for LKQ to attempt to purchase Conduct a quick inventory on the vehicle so that algorithms can place a value on the vehicle Gain an understanding of what makes a car desirable to LKQ Learn which parts on a collision vehicle are good quality, and which are also damaged For the good parts on a vehicle, conduct a quick inventory by selecting correct part numbers Gain an understanding of analyst performance metrics, such as how many cars should be reviewed per day, how many cars should be won per day, and what the profitability of those cars should be Maintain product and part type knowledge of automotive aftermarket and OEM replacement products Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands): Experience: Minimum of 1 - 3 years of experience in the Mechanical/Automobile field. Education: Diploma/ Engineering in the areas of Mechanical, Industrial, Automobile Engineering Knowledge/Skills/Abilities: Basic automobile knowledge covering vehicles, vehicle mechanics and product application, function and installation Ability to work both independently and as a team in a dynamic, deadline-oriented department Excellent problem-solving skills Excellent communication and organizational skills and attention to detail Ability to communicate information in a clear and concise manner Ability to work in a geographically dispersed team environment Significant expertise in MS Office tools, primarily MS Excel and Access Internet Browsing, Data enrichment and Data classification skills Self-motivated and results-oriented with the ability to work independently with minimal supervision Essential Physical Demands/Work Environment: Must have the ability to work under conditions of frequent interruptions and be attentive to detail. Must be able to be patient with others, can listen and be able to work comfortably under pressure.
Posted 4 weeks ago
7.0 - 12.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Description 1. JOB DETAILS:Position Title:Asst. /Deputy Manager/Manager - Maintenance (Region Utility Manager) Reports to : Regional Head Maintenance Department: Maintenance Division: Support Job Code: -Prepared / Revised on:- 2. JOB PURPOSE: This position is responsible to enhance the overall Utility Efficiency, control the utility cost, drive energy efficiency capex project and Engineering innovation to built cost effective solutions to be deployed under CAPEX for further efficiency improvements. The role will report to the Region Head Maintenance and ensure that reliability engineers of critical clusters of the region are supported to ensure Energy Efficiency & Utility cost control across region. 3. JOB DIMENSIONS: Financial Data & Number of Staff Supervised: Operating Budget /Revenues 4. KEY ACCOUNTABILITIES:DescriptionPerformance IndicatorsUtility cost control Monitor Utility Cost and set control based on Business operations. Review High consumption stores and resolve structurally to control excess consumption. Cross Functional coordination to maintain cost initiatives and consumption control Utility consumption per hour Overall Utility Cost. System operation Ensure timely arrear approvals in Bill pro Get bills onboarded on bill pro for autopayments Set petrol limit as per delivery orders and as per actual bike fleet Ensure discard bikes are not update in petro card Zero Arrear and no power cut Petrol CPD No. of stores > 26 cylinders Set monthly target for LPG in procurebox and give approval on exceeding target judiciously as per business requirement. Ensure all store procure LPG through Procurebox Ensure EMS Schedule as per OLO, optimize schedule of assets as per Business operation. Ensure Zero bypass and no energy wastage in no operation hours. Ensure all store should have EMS Zero Bypass hours Electricity consumption kWh/hour LPG Consumption kg/hour High consumption stores. CAPEX deployment Build capex plan to drive efficiency across stores deploy on high consumption store Ensure deployment of efficiency initiatives UPS, Auto-changeover, VFD panels etc. as per plan. Ensure effectiveness of CAPEX deploy. CAPEX deployed at store level + ROI& Efficiency achieved at store level Innovation Build Ideas to improve efficiency Coordination with New vendors, new assets & IOT vendors to build efficient systems and solution. POC done Scale up identified Stake Holder Management Align CBH on consumption metrics and cost control measures. Coordinate with Partner management for Bill correction and recovery . Coordinate with internal team for implementing controls & capex deployment initiatives. . 5. COMMUNICATIONS & WORKING RELATIONSHIPS:Internal: Operations Project Training Partner management Business finance Sr. Management /Middle Management/Jr. Management External: Vendors Landlords Contact Person Aayushii-8249635032
Posted 1 month ago
8.0 - 10.0 years
25 - 30 Lacs
Kolkata
Work from Office
Service management for Implements.Manage Spare business for respective area with dealers and DSBs.Settlement of warranty for products in respective area.Analyse performance of Service monthly and make plan for respective area.Capability Building of Dealer, DSB and Service Technicians for handling Implements Service / Repairs.To ensure Customer Focus by timely resolution of technical issues.Appointment and Development of the Implement Service infrastructure / Implement parts network Preferred Industries Manufacturing Tractor Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture General Experience 8 to 10 years in Automobile / Tractor industry working in Quality Assurance Critical Experience System Generated Core Skills Customer Sensitivity Customer Relationship Management (CRM) Financial Management Incident Management Key Account Management Product Knowledge & Application Product Support Revenue Generation Reward Management Service Planning Spare Parts Management Territory Coverage Optimization Warranty Management Designing Customer Experience Service Orientation Service Management Service Quality System Generated Secondary Skills
Posted 1 month ago
0.0 - 2.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Role & Responsibilities: - Looking after PAN India automation equipment including Sorters and DWS systems of varying types, working principles & different vendors in terms of Maximizing uptime by minimizing Downtimes of the equipment due to breakdowns - Keeping consistent track of Breakdowns ticketing system with respect to timely attending and closure of tickets with proper RCA of the issues and deriving actionable items for prevention of future breakdowns - Closely monitoring the adherence to Scheduled maintenance of the equipment which needs to be done on daily, weekly & monthly basis with the help of a team of Sorter Operators and the respective vendor teams - Monitoring the Open issues at site and actively closing them to ensure proper functioning of the systems and improve reliability of the equipment - Looking for scope of improvements in the existing systems to improve the productivity, efficiency, safety, health & reliability of the equipment - Monitoring the productivity and efficiency of the equipment based on key parameters like Rejections, Breakdowns, Dimensioning and weighing accuracies etc. - Defining the work content, roles & responsibilities of the Sorter operations team giving due regard to maintenance of the equipment by daily maintenance, pointing out and closing the open issues, monitoring the key performance parameters & troubleshooting the equipment during breakdowns to reduce downtime. - Training of the Sorter operators and the operations team regarding proper handling of the systems and operations of the automation equipment to maximize utilization and productivity and prevent breakdowns due to mishandling. - Regular interaction with the site teams, sorter operators & vendor team to ensure seamless coordination and operations of the system align with implementation of the improvement and taking care of trouble cases - Tracking and maintaining of Spare parts procured for the equipment at site by regular auditing and maintaining consumption list of the spares used up during breakdowns - Tracking of the Spare replenishment from the vendors for the faulty spares to ensure regular availability of spares at site.
Posted 1 month ago
20.0 - 27.0 years
90 - 125 Lacs
Pune, Bengaluru
Work from Office
challenging opportunity to independently lead the procurement function for a large unit. Required Candidate profile Engineer with 20+ yrs well rounded experience in purchase in an steel unit.
Posted 1 month ago
5.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
In this role, you will play a crucial role in delivering exceptional customer service, ensuring technical excellence, and maintaining strong relationships with key stakeholders. You will drive seamless service operations, provide technical assistance, and support pre-and post-sales activities, contributing to overall customer satisfaction and operational efficiency. Your expertise and proactive approach will help foster trust and loyalty among customers, dealers, and internal teams. Key Responsibilities Conduct training sessions for Plumbers Associated with Dealers (PAD) at classroom settings or dealer points Provide on-site assistance and guidance to PAD and architect staff to ensure proper product handling and installation Offer technical site assistance to architects during critical project stages Deliver proactive service solutions to retail customers and ensuring prompt resolution of issues Manage preventive maintenance contracts (PMC) and organizing maintenance camps for key accounts and projects as recommended by branch heads Address customer complaints promptly to ensure satisfaction and loyalty Monitor and ensure timely return of spare parts and dealer claims to the factory for replacements or repairs Manage spare parts replenishment for the dealer network and validating branch-to-ASP spare parts transactions Ensure spare parts stock reconciliation and return to the factory within timelines Organize training programs for service personnel to enhance technical skills and knowledge Provide special technical support to the sales team for pre-and post-sales activities Oversee dealer claims for manufacturing defects, spare parts, or products and ensuring timely resolutions Conduct health checks of JDS & OC systems to maintain operational efficiency Coordinate with the sales and service teams to meet organizational goals Key Attributes Customer-centric mindset with a focus on quality service delivery Expertise in product installation and maintenance Knowledge of preventive maintenance practices and spare parts management Proficiency in training and mentoring technical teams Familiarity with service protocols and operational workflows Technical aptitude with a strong understanding of service tools and equipment Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelors degree or diploma in Mechanical/Electrical Engineering or a related field Experience: 5-7 years of experience in customer service or technical support, preferably in the plumbing, construction, or related industries Skills: Excellent problem-solving and troubleshooting abilities Exceptional communication and interpersonal skills Organizational and time management skills to handle multiple tasks efficiently Proactive and detail-oriented approach
Posted 1 month ago
6.0 - 11.0 years
3 - 7 Lacs
Pune, Raipur
Work from Office
Job Description: We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Pune and Raipur . The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams. Key Responsibilities: Manage end-to-end service operations within the assigned state. Handle escalations and ensure prompt resolution of customer complaints. Monitor and evaluate service centers performance, TAT, and customer satisfaction. Coordinate with HO, sales teams, and logistics for seamless service delivery. Conduct regular audits and training for service partners and technicians. Maintain inventory and spare parts planning at service hubs. Prepare and submit regular MIS reports to the management. Build and strengthen relationships with dealers and partners for improved service coverage. Requirements: Minimum 6-7 years of experience in service management, preferably in consumer electronics or IT peripherals. Strong leadership, communication, and problem-solving skills. Should be well-versed in regional languages along with Hindi and English. Willingness to travel extensively within the state. Graduate in any discipline; technical background preferred.
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Chennai
Work from Office
Job Description: Responsible for framing Solutions for EISBG Design and develop EISBG solution prepositions Developing new Applications and Solution pitch for Business Team Provide up to date technical information , Sales collaterals and Product information to Solution Sales team Responsible for all technical aspects of infrastructure Sales cycle from pre sales discussion , solution design ,pricing and proposals to handover to support & Projects implementation department Resolve Level 3 infrastructure support issues related to design Focusing on meeting the customer s needs Provide the design and cost structure to Business Liaison with industry consultants to understand the technology trends Interact with Product teams to understand Road map and guide in requirement of the region in consultation with Business team Interact with Supply chain to provide specs for cost structure for outsource products Skill Sets & Expertise: Go getter and early opportunity spotter Innovation and creativity Strong Business analysis skills Strong interpersonal skills Team player and good leadership, communication qualities Experience: Around 12~15 Years of total experience in framing Solutions , Min 8 years experience Energy Sector Strong knowledge of Power electronics Hardware and software s Education: Bachelor Degree in Electrical or Electronics Engineering
Posted 1 month ago
10.0 - 20.0 years
10 - 16 Lacs
Vadodara
Work from Office
To ensure Preventive Maintenance adherence at plant Plant Maintenance/ Machine Shop Maintenance Spare part Management Planning, Procurement, Spare & Inventory cost control Critical Spare planning Qualification - BE/B.Tech Mechanical (Full Time) Required Candidate profile Mean Time to Repair (MTTR) & Mean Time Between Failure (MTBF) Lean Manufacturing : TPM Zero leakage at Shop floor and 5S Hydraulic Pneumatics maintenance Reports to Maintenance Head Qualifications & Experience BE Mechanical (Full Time) with 13-15 plus years experience
Posted 1 month ago
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