741 Openstack Jobs

This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Develop, maintain, and optimize automation scripts using Python and Bash.Understanding of cloud infrastructure using VMware and OpenStack.Design and execute stability, capacity, and robustness test plans to evaluate software performance under different conditions.Analyse test results and provide actionable insights to development teams for performance improvements.Collaborate with developers and product teams to understand application requirements and define performance criteria.Develop and maintain automated test scripts for performance testing.Monitor application performance in production and identify areas for improvement.Document testing processes, results, and findings clearly and comprehensively.Stay current with industry trends and best practices in performance and robustness testing.Manage the end-to-end life cycle of VNFs, including deployment, scaling, upgrading, and retirement

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Job Description Develop, maintain, and optimize automation scripts using Python and Bash.Understanding of cloud infrastructure using VMware and OpenStack.Design and execute stability, capacity, and robustness test plans to evaluate software performance under different conditions.Analyse test results and provide actionable insights to development teams for performance improvements.Collaborate with developers and product teams to understand application requirements and define performance criteria.Develop and maintain automated test scripts for performance testing.Monitor application performance in production and identify areas for improvement.Document testing processes, results, and findings clearly and comprehensively.Stay current with industry trends and best practices in performance and robustness testing.Manage the end-to-end life cycle of VNFs, including deployment, scaling, upgrading, and retirement Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Hyderabad, India Bangalore, India Job ID: R-1079924 Apply prior to the end date: August 31st, 2025 When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... The work you'll be doing as a developer for Verizon's Cloud Infrastructure supporting development develop and automate cloud infrastructure deployment using Openstack and Kubernetes, build DevOps tools for CI/CD, and design, develop, and deploy generative AI models and agentic systems. This role involves integrating AI solutions, maintaining AI/ML infrastructure, implementing data pipelines, and conducting research in new AI techniques, all while fostering collaboration and ensuring supportability. You will have autonomous control over day-to-day activities allocated to the team as part of agile development of new services Serving as developer for Openstack and Kubernetes based Cloud Infrastructure Deployment Automation pipeline Interfacing with the engineering and operations team to develop a collaborative process for handoff ensuring supportability and on time delivery. Building DevOps tools for CI/CD based deployment of cloud infrastructure. Involvement in DevOps lifecycle. Designing, developing, and deploying generative AI models (e.g., LLMs, diffusion models) Architecting and building agentic systems with autonomous decision-making capabilities Integrating generative AI and agentic solutions into existing products and services Developing and maintaining the software infrastructure required for AI/ML pipeline Developing and implementing data pipelines for training and evaluating AI models Collaboration, Documentation, Monitoring & Evaluation of AI Systems Conducting research and experimentation with new generative AI and agentic techniques Advanced Prompt Engineering techniques and tuning What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Four or more years of relevant work experience. Knowledge of cloud native tools (e.g., CNI, OPA, FLUX). Knowledge of IP Networking including Virtual Private Cloud, VPN, SDN, DNS, Load-balancing, and Firewalls. Experience in OS virtualization and containerization isolation technologies and automation. Experience with Full Stack development. Experience in following open source Kubernetes/Openshift deployment. Even better if you have one or more of the following: Master’s degree or related field. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Apply Now Save Saved Open sharing options Share Related Jobs Engineer III Specialist-Cloud Save Chennai, India Technology Engr II-Cloud Save Hyderabad, India, +1 other location Technology Engineer III Specialist-Cloud Save Chennai, India Technology Shaping the future. Connect with the best and brightest to help innovate and operate some of the world’s largest platforms and networks.

Roles and Responsibilities : Design, deploy, and manage OpenStack-based infrastructure for clients across various industries. Collaborate with cross-functional teams to identify business requirements and develop solutions that meet client needs. Troubleshoot issues related to OpenStack deployment, configuration, and performance optimization. Provide technical guidance on best practices for implementing and maintaining OpenStack environments. Job Requirements : 3-12 years of experience in IT services & consulting industry with expertise in OpenStack cloud platform. Strong understanding of Ansible playbook development for automating tasks. Experience with Docker containerization technology for deploying applications. Proficiency in Python programming language for scripting tasks.

As a Lead Engineer specializing in 4G/5G Packet Core & IMS, your primary responsibility will be to deploy, configure, test, integrate, and support 4G/5G Packet Core and IMS product stacks. You will collaborate closely with product engineering and customer teams to ensure the delivery of telecom solutions that comply with industry standards. This role will require you to work in cloud-native environments and utilize your skills to contribute to the success of the Services team. Your key responsibilities will include: 1. Configuration & Deployment: - Deploying and configuring 4G EPC, 5G Core (NSA/SA), and IMS components in OpenStack, Kubernetes, or OpenShift environments. - Automating deployments using tools like Ansible, Helm, Terraform, and CI/CD pipelines. - Ensuring secure, scalable, and resilient deployments across different environments. 2. Testing & Validation: - Developing and executing test plans for functional, performance, and interoperability testing. - Using telecom tools like Spirent for validation and KPI tracking. - Performing regression and acceptance testing in accordance with 3GPP standards. 3. Integration: - Integrating network elements such as MME, SGW, PGW, AMF, SMF, UPF, HSS, PCRF, and CSCF. - Ensuring seamless interworking of legacy and cloud-native network functions. 4. Release Management: - Managing version control, release cycles, rollout strategies, and rollback plans. - Coordinating with cross-functional teams for successful releases. - Maintaining detailed release documentation and logs. 5. Technical Documentation: - Preparing and maintaining High-Level and Low-Level Design documents, MoP & SOPs, deployment guides, technical manuals, and release notes. - Ensuring version-controlled and accessible documentation. 6. Field Support & Troubleshooting: - Providing on-site and remote deployment support. - Troubleshooting live network issues and conducting root cause analysis. - Ensuring service continuity through collaboration with internal and customer teams. 7. Collaboration with Product Development: - Working with development teams to identify, reproduce, and resolve bugs. - Providing logs, diagnostics, and test scenarios to support debugging. - Participating in sprint planning, reviews, and feedback sessions. To excel in this role, you must possess a Bachelor's/Master's degree in Telecommunications, Computer Science, or a related field. Additionally, you should have a deep understanding of 4G/5G Packet Core and IMS architecture and protocols, experience with cloud-native platforms, strong scripting skills, excellent communication abilities, and effective troubleshooting skills. This role presents a unique opportunity to be part of a strategic initiative aimed at building an indigenous telecom technology stack, shaping India's telecom future with cutting-edge LTE/5G core network solutions.,

At Capgemini Engineering, the global leader in engineering services, a team of engineers, scientists, and architects collaborates to empower the world's most innovative companies. Utilizing their expertise in digital and software technology, they offer unique R&D and engineering services across various industries. A career at Capgemini Engineering presents countless opportunities for you to make a difference and experience diverse challenges every day. As a Performance Testing Engineer at Capgemini, your responsibilities will include developing, maintaining, and optimizing automation scripts using Python and Bash. You will demonstrate proficiency in cloud infrastructure with VMware and OpenStack, designing and executing stability, capacity, and robustness test plans to assess software performance under various conditions. Your role will involve analyzing test results to provide valuable insights for development teams to enhance performance. Collaboration with developers and product teams to comprehend application requirements and establish performance criteria will be crucial. Your tasks will also encompass developing and managing automated test scripts for performance testing, monitoring application performance in production, and identifying areas for enhancement. It will be essential to document testing processes, results, and findings clearly and comprehensively. To ensure your skills remain current, you will stay informed about industry trends and best practices in performance and robustness testing. Additionally, you will oversee the end-to-end life cycle of Virtual Network Functions (VNFs), encompassing deployment, scaling, upgrading, and retirement processes. Capgemini, a global business and technology transformation partner, aids organizations in accelerating their digital and sustainable evolution while generating real impact for enterprises and society. With a diverse workforce of 340,000 team members across more than 50 countries, Capgemini boasts a legacy of over 55 years. Clients trust Capgemini to unlock technology's value in addressing their comprehensive business requirements. The company provides end-to-end services and solutions, leveraging strengths from strategy and design to engineering, supported by leading capabilities in AI, generative AI, cloud, and data. Capgemini's deep industry expertise and partner ecosystem further enhance its ability to deliver innovative solutions for clients worldwide.,

Skills: Kubernetes cluster, Kubernetes, CI/CD, GCP, OpenShift, Red Hat Linux, Role - K8 Expert & Architect Education - B.E./B.Tech/MCA in Computer Science Experience - 8-12 Years Location - Mumbai/Bangalore/Gurgaon Mandatory Skills (Docker And Kubernetes) Should have good understanding of various components of Kubernetes cluster Should have hands on experience of provisioning of Kubernetes cluster. Should have expertise on managing and upgradation Kubernetes Cluster / Redhat Open shift platform. Should have good experience of Container storage Should have good experience on CICD workflow (Preferable Azure DevOps, Ansible and Jenkin). Should have hands on experience of linux operating system administration. Should have understanding of Cloud Infrastructure preferably Vmware Cloud. Should have good understanding of application life cycle management on container platform Should have basis understanding of cloud networks and container networks. Should have good understanding of Helm and Helm Charts. Should be good in performance optimization of container platform. Should have good understanding of container monitoring tools like Prometheus, Grafana and ELK . Should be able to handle Severity#1 and Severity#2 incidents. Good communication skills. Should have capability to provide the support. Should have analytical and problem-solving capabilities, ability to work with teams. Should have experience on 24*7 operation support framework). Should have knowledge of ITIL Process Preferred Skills/Knowledge - Container Platforms - Docker, CRI/O, Kubernetes and OpenShift . Automation Platforms - Shell Scripts, Ansible, Jenkin. Cloud Platforms - GCP/AZURE/OpenStack Operating System - Linux/CentOS/Ubuntu container Storage and Backup Desired Skills Certified Redhat OpenShift Administrator Certification of administration of any Cloud Platform will be an added advantage Soft Skills Must have good troubleshooting skills Must be ready to learn new technologies and acquire new skills. Must be a Team Player. Should be good in Spoken and Written English

Skills: Kubernetes cluster, Kubernetes, CI/CD, GCP, OpenShift, Red Hat Linux, Role - K8 Expert & Architect Education - B.E./B.Tech/MCA in Computer Science Experience - 8-12 Years Location - Mumbai/Bangalore/Gurgaon Mandatory Skills (Docker And Kubernetes) Should have good understanding of various components of Kubernetes cluster Should have hands on experience of provisioning of Kubernetes cluster. Should have expertise on managing and upgradation Kubernetes Cluster / Redhat Open shift platform. Should have good experience of Container storage Should have good experience on CICD workflow (Preferable Azure DevOps, Ansible and Jenkin). Should have hands on experience of linux operating system administration. Should have understanding of Cloud Infrastructure preferably Vmware Cloud. Should have good understanding of application life cycle management on container platform Should have basis understanding of cloud networks and container networks. Should have good understanding of Helm and Helm Charts. Should be good in performance optimization of container platform. Should have good understanding of container monitoring tools like Prometheus, Grafana and ELK . Should be able to handle Severity#1 and Severity#2 incidents. Good communication skills. Should have capability to provide the support. Should have analytical and problem-solving capabilities, ability to work with teams. Should have experience on 24*7 operation support framework). Should have knowledge of ITIL Process Preferred Skills/Knowledge - Container Platforms - Docker, CRI/O, Kubernetes and OpenShift . Automation Platforms - Shell Scripts, Ansible, Jenkin. Cloud Platforms - GCP/AZURE/OpenStack Operating System - Linux/CentOS/Ubuntu container Storage and Backup Desired Skills Certified Redhat OpenShift Administrator Certification of administration of any Cloud Platform will be an added advantage Soft Skills Must have good troubleshooting skills Must be ready to learn new technologies and acquire new skills. Must be a Team Player. Should be good in Spoken and Written English

In this role, you will oversee the testing and validation of our cutting-edge 4G/5G network solutions. To perform this role, you should have a strong background in system testing, test automation, and end-to-end product validation. This role requires strong technical leadership and the ability to collaborate across multiple teams to deliver high-quality network products. Develop comprehensive test strategies, plans, and frameworks for system-level testing. Define test coverage, test cases, and acceptance criteria to ensure product quality. Lead the execution of functional, performance, and scalability tests for 4G/5G core network solutions. Develop and maintain automated test scripts to enhance test efficiency and coverage. Identify, analyze, and track defects to ensure timely resolution. You have: Bachelor's or master's degree in computer science, Software Engineering, or a related field. 5-8years of experience in Performance, System test experience in Functional and serviceability areas. Good knowledge in IMS, VoLTE, SIP, DIAMETER, 4G/5G core technologies. Good experience in Linux, Kubernetes, VMWare, OpenStack. Working experience with Automation like Robot Framework, cloud-native, micro services and containers architecture. It would be nice if you also had: Prior experience in interfacing with customers & customer teams is an added advantage. Should have worked on the toolsets like Jira, Jenkins or Bamboo. Experience in Redhat-OCP. Independently work within broad guidelines and uses best practices and knowledge of internal or external business issues. Work with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements. Transfer concepts for professional direction of own organizational unit into actionable measures. May lead small projects with limited risks and resource requirements. Analyse, design, develop and test products/services/improvements/bug resolutions for integrated hardware / software systems as per customers' requirements. Resolve customer trouble tickets. Diagnoses complex problems/issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. Develop SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). Retain technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).

Role: As a key member of our dynamic team, you will play a vital role in crafting exceptional software experiences. Your responsibilities will encompass the design and implementation of innovative features, fine-tuning and sustaining existing code for optimal performance, and guaranteeing top-notch quality through rigorous testing and debugging. Collaboration is at the heart of what we do, and you’ll be working closely with fellow developers, designers, and product managers to ensure our software aligns seamlessly with user expectations Responsibilities: Design, review, and maintaining high-quality API specifications that drive the development and consumption of our cloud services. Developing Terraform resources/data-sources for IBM-Cloud features, utilizing latest Hashicorp terraform plugin SDKs Developing CLI interfaces, packer plugin and SDKs for IBM-Cloud features Develop cloud infrastructure templates using tools like Terraform Develop automation templates/tools for infrastructure provisioning, configuration & change management in a toolset such as Terraform, Ansible / Chef and puppet. Develop testcases, checklists etc. for validation/enforcement of best practices w.r.t cloud infrastructure management Develop CI/CD automation for the cloud native applications using Jenkins and Travis. Required education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in computer science, information technology, or a related field. 3-8 years of experience in front-end development. 3+ years of relevant experience with strong programming experience in Golang and Python Strong experience / expertise with service-oriented architecture and REST API, developing and maintaining code generators from Open API specifications Hands on experience with Infrastructure as Code toolset (Terraform, Ansible, Puppet, etc.) Extensive knowledge of Cloud/ SaaS architecture using IBM Cloud/Azure/ AWS/ SoftLayer/ OpenStack/Google Cloud Platform Hands on Experience/Experience with test automation Experience working with distributed Agile development team and its methodologies. Hands on experience with CI/CD tools like Jenkins, Travis Excellent problem solving and troubleshooting skills. With good written and verbal communication skills Preferred technical and professional experience Knowledge of Java and Node JS Knowledge about cloud infrastructure layers like Compute, Network, Storage, etc. Knowledge about cloud infrastructure governance and policy Experience with large scale cloud infrastructure deployments Experience using Container management technology such as Kubernetes and Docker Experience with IBM Cloud Platform

Purpose of Role and Accountabilities: Purpose of role The key purpose of this role is to take ownership and build solutions using opensource tools to provide OSS capabilties for Fixed Network platform. The role will work independently with some guidance when needed and can contribute to pairing with other team members. The role ensures enabling rapid business feature delivery through automation in design/dev/test and build processes. Accountabilities Supports the design and development of discreet solutions in line with cloud technologies and security standards, demonstrating basic understanding of how solution impacts the wider Technology roadmap for an application Identifies and solves routine problems with components designed, performs deep dive data analysis, potentially introducing new components or features to resolve issues. Conducts technical peer reviews within the organisation or with suppliers to ensure outputs align to quality standards and customer requirements. Designs and develops automation of services with team, ensuring and documenting the quality of delivery Contributes technical and analytical knowledge where needed to support managers, principals or technical experts to resolve issues during projects. What Do We Need For This Job Be agile: You use your knowledge of best practice to collaborate with peers across the business in different ways. Give specialised advice: You offer advice and recommendations based on your expertise both proactively and on request. Issue management: You research and recommend solutions to resolve routine problems. You escalate complex or unexpected issues as needed. Technology design: You analyse user requirements and help to design components of the architecture for software, systems and networks. Technology integration: You develop solutions, applying your knowledge of advanced technology applications, databases and platforms, containers, build tools and how various features interact. Improvement focus: You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end to end processes to which your own role and the wider team contributes. Software development: You write basic code. You develop and test complex or non-routine digital software and platforms to make sure they meet design requirements. What I’ll be doing – your accountabilities: Design, Implementation or Development & Maintenance of Cloud native platforms and tools for software releases. Deep knowledge in CI/CD and Devops. Knowledge to deliver in Agile Methodology. Ability to do deep dive on technical areas and get the best outcome out of technically challenging situations. Understanding of telecom domain /OSS to help deliver customer solutions. Collaborating with rest of engineering team to achive common goal of quality & reusable deliverables. Drive strong engineering practices in the team Ability to debug complex issues and provide the right solution Manage concurrent application releases to deliver quality software releases on time. Exploring opensource technologies to provide industry standard deliverables. Stake holder engagement and deriving business cases. Skills required for the job: Hands on experience in REST Webservices, Python, Groovy, Shell, Ansible, Helm. Hands on experience in Containerisation tools, On-Prem Kubernetes. Hands on experience in CICD tools like Jenkins, Spinnaker and Sonar. Hands on experience in repository tools like GIT, Nexus and Harbor. Understandnigs on RDBMS and Nosql databases (Neo4j) Understanding of monitoring and observability tools like Dynatrace. Understanding of Object Storage, Kafka, Postgres, Vault, image scanning tools. Expertise developing and working in a devops operating model. Basic knowledge on Cloud, Openstack, SDN etc is good to have Designing scalable solution for distributed service architecture. Technical Expertise: Be a subject expert and drive shared learning and collaboration. Be a leader in the industry and recognised externally as a thought leader and for making outstanding contributions to the industry, perhaps via a professional body. Strategic / Enterprise Perspective: Able to create and articulate a compelling holistic strategic vision and roadmap to both colleagues and external contractors. This may require an ability to articulate complex information to colleagues working outside the technical space. Change Management/Agile Delivery: Able to create and sustain successful large scale and complex business change. An expert in change management. Process design & documentation: The ability to describe, map and document down to the procedural detail complete processes on a structured way. The ability to organise and structure the process flow in synchronisation with the exchanges with other processes. Connected leaders behaviours: The 3 Connected Leaders behaviours most suitable to the job: Solution focused Achiever: You deliver and coordinate activities and respond positively to challenges, clearly outlining expectations for yourself and others. Collaborative Partner: You develop great working relationships with stakeholders and colleagues, sharing knowledge and collaborating. Team Coach: You contribute to a high performing culture, empowering others through coaching and development. rpose of Role Purpose of Role and AccountabilitiesaPurpose of Role and Accountabilitiesnd Accountabilities With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Role Overview Leapswitch Networks is looking for an innovative developer with a passion for automation and AI. You’ll design, build, and maintain AI-powered workflows, automations, and custom integrations across domains—customer service, sales, support, billing, monitoring, customer engagement, sales intelligence, and more. Key Responsibilities AI Workflow Development: Design and implement AI-driven automation using OpenAI (ChatGPT, GPT-4), other LLM APIs, and SaaS AI tools. Integration Engineering: Integrate cloud services, internal systems, ticketing/billing (HostBill, WHMCS), email (Google Workspace), monitoring, and more using APIs. Custom Plugin/Module Development: Build and maintain custom plugins (PHP, Python, JS) for platforms such as HostBill and internal portals. Automation Scripting: Automate repetitive tasks with scripts/workflows (Make.com, Zapier, n8n, custom code). Data Processing & Enrichment: Parse and enrich data (tickets, logs, abuse, sales, support) using NLP and AI. AI-Driven Notifications & Insights: Implement AI-powered notifications, summarizations, and action recommendations for staff and customers. Experiment & Prototype: Test and evaluate new AI models, APIs, and automation tools that could benefit the business. Documentation & Training: Document workflows and train team members on new automations. Required Skills & Experience Experience with AI APIs (OpenAI, Azure AI, Google AI, Anthropic, etc.) Workflow automation platforms (Make.com, Zapier, n8n, etc.) API integration and webhooks (REST, JSON, OAuth) Coding in PHP and JS SQL and data handling (MariaDB/MySQL, data transformation) Familiarity with cloud hosting, SaaS, and/or MSP business processes Good communication skills; able to explain AI and automation concepts to non-technical teams Bonus Skills Experience with ticketing/billing platforms (HostBill) Frontend (JavaScript/jQuery, HTML, Vue/React for admin UIs) Experience with monitoring/logging tools (Prometheus, Zabbix, ELK, etc.) Familiarity with cloud platforms (Openstack, AWS, Azure, DigitalOcean, etc.) Security and compliance awareness (data privacy, safe AI use) Location- Pune Experience- 2+ years development experience (not AI experience)

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Telco Cloud Orchestrator Experience: 5-8 Years

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability.Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Grow the consulting talent Grow consulting team talent at B3 and below levels in line with business demand and in line with Consulting Competency Framework Meritocracy and Actions: Number of consultants rewarded/recognized Cross-Skilling - Numbers of reporting consultants worked on joint projects cutting across the different practices within GCG Self Development Min 32 hrs on training in a year. Combination of online and classroom. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness to the level expected of others performing this Role Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, sharing of talent pool Knowledge Management - Number of webinars/knowledge sharing/thought leadership sessions conducted, Number of Assets owned and contributed to Consulting Central Mandatory Skills: Telco Processes Experience : 8-10 Years

Skills: Cloud Migration, Stakeholder Management, Project Management, Cloud Strategy, IT Strategy, PMP, Cloud Adoption, Job Description: Cloud Adoption Program Manager Job Summary We are seeking an experienced and highly motivated Cloud Adoption Program Manager to lead and coordinate cloud migration and adoption programs for multiple government and enterprise clients. Based in New Delhi/Pune/Mumbai/Bangalore, this role requires a deep understanding of cloud technologies, government IT systems, and large-scale project execution. The candidate will oversee the end-to-end cloud journey of clientsfrom assessment and planning, to migration execution, and post-migration optimization and support. The ideal candidate will have experience in program management, cloud platforms (preferably OpenStack, Red Hat OpenShift, and hybrid cloud models), and a strong understanding of the unique needs of government IT ecosystems. Key Responsibilities Program Management & Governance Lead cloud adoption programs for various government/enterprise customers under the cloud initiative. Develop detailed project plans, budgets, and timelines aligned with client goals and customers strategic roadmap. Establish governance frameworks to ensure compliance with regulatory policies. Cloud Migration Assess existing infrastructure, applications, and workloads to determine cloud readiness. Coordinate with internal and external stakeholders for seamless cloud migration. Ensure secure, scalable, and compliant migration of legacy applications and data to Cloud. Manage application rehosting, refactoring, or re-platforming based on assessment outcomes. Post-Migration Support Provide ongoing support and optimization of cloud resources post-migration. Establish monitoring, alerting, and performance tracking mechanisms. Ensure proactive problem management. Train customer IT staff for cloud operations and governance. Stakeholder & Client Engagement Serve as the primary point of contact for client departments and agencies. Build trusted advisory relationships with CIOs, Department Heads, and IT teams. Conduct regular program status reviews and risk assessments with client and Jio leadership. Required Skills & Qualifications Bachelors or Masters degree in Computer Science, IT, Engineering, or related field. 15+ years of IT program/project management experience, with at least 4 years in cloud adoption. Demonstrated experience managing cloud adoption/migration in large enterprises or public sector. Familiarity with Public Cloud, OpenStack, Azure Stack HCI, Red Hat OpenShift, and Kubernetes. Experience in migrating legacy applications and handling hybrid cloud environments. Understanding of Indian government procurement, compliance, and data residency regulation. Experience in delivering cloud training and knowledge transfer to end users of cloud. Excellent stakeholder management, documentation, and communication skills. PMP, PRINCE2, or equivalent certification preferred. Nice to Have Experience working with NIC (National Informatics Centre) or other central/state e-Governance initiatives. Exposure to NIC Cloud Services, or other Government of India cloud platforms. Working knowledge of ITIL practices for service management in a government context.

Skills: Cloud Migration, Stakeholder Management, Project Management, Cloud Strategy, IT Strategy, PMP, Cloud Adoption, Job Description: Cloud Adoption Program Manager Job Summary We are seeking an experienced and highly motivated Cloud Adoption Program Manager to lead and coordinate cloud migration and adoption programs for multiple government and enterprise clients. Based in New Delhi/Pune/Mumbai/Bangalore, this role requires a deep understanding of cloud technologies, government IT systems, and large-scale project execution. The candidate will oversee the end-to-end cloud journey of clientsfrom assessment and planning, to migration execution, and post-migration optimization and support. The ideal candidate will have experience in program management, cloud platforms (preferably OpenStack, Red Hat OpenShift, and hybrid cloud models), and a strong understanding of the unique needs of government IT ecosystems. Key Responsibilities Program Management & Governance Lead cloud adoption programs for various government/enterprise customers under the cloud initiative. Develop detailed project plans, budgets, and timelines aligned with client goals and customers strategic roadmap. Establish governance frameworks to ensure compliance with regulatory policies. Cloud Migration Assess existing infrastructure, applications, and workloads to determine cloud readiness. Coordinate with internal and external stakeholders for seamless cloud migration. Ensure secure, scalable, and compliant migration of legacy applications and data to Cloud. Manage application rehosting, refactoring, or re-platforming based on assessment outcomes. Post-Migration Support Provide ongoing support and optimization of cloud resources post-migration. Establish monitoring, alerting, and performance tracking mechanisms. Ensure proactive problem management. Train customer IT staff for cloud operations and governance. Stakeholder & Client Engagement Serve as the primary point of contact for client departments and agencies. Build trusted advisory relationships with CIOs, Department Heads, and IT teams. Conduct regular program status reviews and risk assessments with client and Jio leadership. Required Skills & Qualifications Bachelors or Masters degree in Computer Science, IT, Engineering, or related field. 15+ years of IT program/project management experience, with at least 4 years in cloud adoption. Demonstrated experience managing cloud adoption/migration in large enterprises or public sector. Familiarity with Public Cloud, OpenStack, Azure Stack HCI, Red Hat OpenShift, and Kubernetes. Experience in migrating legacy applications and handling hybrid cloud environments. Understanding of Indian government procurement, compliance, and data residency regulation. Experience in delivering cloud training and knowledge transfer to end users of cloud. Excellent stakeholder management, documentation, and communication skills. PMP, PRINCE2, or equivalent certification preferred. Nice to Have Experience working with NIC (National Informatics Centre) or other central/state e-Governance initiatives. Exposure to NIC Cloud Services, or other Government of India cloud platforms. Working knowledge of ITIL practices for service management in a government context.

Skills: Cloud Migration, Stakeholder Management, Project Management, Cloud Strategy, IT Strategy, PMP, Cloud Adoption, Job Description: Cloud Adoption Program Manager Job Summary We are seeking an experienced and highly motivated Cloud Adoption Program Manager to lead and coordinate cloud migration and adoption programs for multiple government and enterprise clients. Based in New Delhi/Pune/Mumbai/Bangalore, this role requires a deep understanding of cloud technologies, government IT systems, and large-scale project execution. The candidate will oversee the end-to-end cloud journey of clientsfrom assessment and planning, to migration execution, and post-migration optimization and support. The ideal candidate will have experience in program management, cloud platforms (preferably OpenStack, Red Hat OpenShift, and hybrid cloud models), and a strong understanding of the unique needs of government IT ecosystems. Key Responsibilities Program Management & Governance Lead cloud adoption programs for various government/enterprise customers under the cloud initiative. Develop detailed project plans, budgets, and timelines aligned with client goals and customers strategic roadmap. Establish governance frameworks to ensure compliance with regulatory policies. Cloud Migration Assess existing infrastructure, applications, and workloads to determine cloud readiness. Coordinate with internal and external stakeholders for seamless cloud migration. Ensure secure, scalable, and compliant migration of legacy applications and data to Cloud. Manage application rehosting, refactoring, or re-platforming based on assessment outcomes. Post-Migration Support Provide ongoing support and optimization of cloud resources post-migration. Establish monitoring, alerting, and performance tracking mechanisms. Ensure proactive problem management. Train customer IT staff for cloud operations and governance. Stakeholder & Client Engagement Serve as the primary point of contact for client departments and agencies. Build trusted advisory relationships with CIOs, Department Heads, and IT teams. Conduct regular program status reviews and risk assessments with client and Jio leadership. Required Skills & Qualifications Bachelors or Masters degree in Computer Science, IT, Engineering, or related field. 15+ years of IT program/project management experience, with at least 4 years in cloud adoption. Demonstrated experience managing cloud adoption/migration in large enterprises or public sector. Familiarity with Public Cloud, OpenStack, Azure Stack HCI, Red Hat OpenShift, and Kubernetes. Experience in migrating legacy applications and handling hybrid cloud environments. Understanding of Indian government procurement, compliance, and data residency regulation. Experience in delivering cloud training and knowledge transfer to end users of cloud. Excellent stakeholder management, documentation, and communication skills. PMP, PRINCE2, or equivalent certification preferred. Nice to Have Experience working with NIC (National Informatics Centre) or other central/state e-Governance initiatives. Exposure to NIC Cloud Services, or other Government of India cloud platforms. Working knowledge of ITIL practices for service management in a government context.

 Openstack/Linux administrator with 6-10 years of experience in Openstack, cloud computing, Virtualization, Linux System Administration and Configuration Management.  Experience in managing multiple private clouds for enterprises on Bare metal, Virtual Machines and Containers to address different project needs.  Experience in Openstack components Neutron, Nova, Cinder, Horizon, Ceilometer, Heat, Glance and Swift.  Expertise in upgrading Openstack releases from previous to latest stable version.  Experience in deploying Cloud both automatically using Triple-O, Openstack Ansible and manual deployment.  Experience in verifying Openstack environment in Docker Containers for Sanity tests before upgrading production environment.  Experience in DevOps process using Jenkins, Ansible for On Demand Openstack deployment.  Experience in creating/managing multiple tenants in a cloud, creating quotas, triggering alarms when certain thresholds are reached, creating network and creating/customizing heat templates.  Expertise in troubleshooting Openstack issues from fault detection, fault isolation and resolving key issues.  Experience using Tempest and Rally for functionality and performance testing; trigged those test cases from Jenkins .  Knowledge on AWS architecture.  Solid foundation on Python and shell scripting languages.  Solid knowledge in object Python and C++ object oriented programming (OOP) concepts.  Experienced in supporting large - scale multi-tenant infrastructure level services.  Experience in supporting private cloud environments housing multiple tenants in multiple networks.  Experience in managing cloud software deployments, with a focus on continuous integration and deployment using GitHub, Jenkins, and Maven.  Administration of Production, Development and Test environment's carrying Windows, Ubuntu, Red Hat Linux and Centos  Experience installing, configuring and managing Linux based systems and applications via automation and configuration management tools such as Chef , Salt and Ansible.  Experience in implementation and maintenance on Apache Tomcat, MySQL and JBoss web service environment. Technical Skills  Cloud Computing: Openstack, VMWare, AWS, Containers(Docker)  Operating Systems: UNIX, Redhat Enterprise Linux, CentOS, Ubuntu, Windows  Databases: Oracle, MYSQL, MongoDB and PgSql  Programming Languages: Shell scripting(BASH), Python, Go #ADL

We are seeking a Senior OpenShift Engineer to lead the migration, modernization, and management of enterprise container platforms using Red Hat OpenShift. This role involves migrating legacy applications to OpenShift, optimizing workloads, and ensuring high availability across hybrid and multi-cloud environments. The ideal candidate will be skilled in container orchestration, DevOps automation, and cloud-native transformations. What you will do: Lead migration projects to move workloads from legacy platforms ( on-prem running on KVM/VMware/Openstack, on-prem Kubernetes, OpenShift 3.x) to OpenShift 4.x. Assess and optimize monolithic applications for containerization and microservices architecture. Develop strategies for stateful and stateless application migrations with minimal downtime. Work with developers and architects to refactor or replatform applications for cloud-native environments. Implement migration automation using Ansible, Helm, or OpenShift GitOps (ArgoCD/FluxCD). Design, deploy, and manage scalable, highly available OpenShift clusters across on-prem and cloud. Implement multi-cluster, hybrid cloud, and multi-cloud OpenShift architectures. Define resource quotas, auto-scaling policies, and workload optimizations for performance tuning. Oversee OpenShift upgrades, patching, and lifecycle management. The skills you bring: Deep hands-on experience with Red Hat OpenShift (OCP 4.x+), Kubernetes, and Docker. Strong knowledge of application migration strategies (Lift & Shift, Replatforming, Refactoring). Proficiency in cloud-native application development and microservices. Expertise in Cloud Platforms (AWS, Azure, GCP) with OpenShift deployments. Advanced scripting and automation using Bash, Python, Ansible, or Terraform. Experience with GitOps methodologies (ArgoCD, FluxCD) and Infrastructure as Code (IaC). Certifications (Preferred but not Mandatory): Red Hat Certified Specialist in OpenShift Administration (EX280) Certified Kubernetes Administrator (CKA) AWS/Azure/GCP Kubernetes/OpenShift-related certifications Strong problem-solving skills with a strategic mindset for complex migrations. Experience in leading technical projects and mentoring engineers. Excellent communication and documentation skills.

Roles and Responsibilities : Design, develop, test, deploy and maintain OpenShift clusters on Kubernetes infrastructure. Collaborate with cross-functional teams to identify requirements and implement solutions that meet business needs. Troubleshoot issues related to OpenShift cluster performance, scalability, security, and availability. Ensure compliance with industry standards for containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Job Requirements : 4-10 years of experience in developing applications using OpenShift/Kubernetes technologies. Strong understanding of Linux operating system administration principles. Experience with containerization (Docker) and orchestration (OpenShift/Kubernetes). Familiarity with cloud computing platforms such as AWS or GCP.

Your Impact You will be part of a phenomenal team of engineers with a diverse set of experiences and knowledge who develop the next generation m2m interface, manageability technology stack, and tooling to enable network automation at scale. In this role you will have a phenomenal opportunity to learn and for us to learn from you. Come join us if you want to be a phenomenal teammate that gets things done. Minimum Qualifications Education in Computer science engineering or equivalent bachelors degree with 10+ years of related experience or a masters degree with 7+ years of related experience or a PhD with 3 year of related experience Expert knowledge and hands-on experience with C/C++ Network and multithread programming Experience with Linux, Kernel Programming and Open-Source technologies is a plus/highly desirable Strong in Python for scripting Experience in any or all of these is a plus, but not required Good understanding of regular expressions and CLI parsers. Knowledge of Openstack, OMI, Google Protocol Bufs. Experience with performance monitoring of networks (APM, NPM) w.r.t. to WAN in both SP and Hyperscalers space, bonus points if you built products for network visibility for on-prem and SaaS offerings. Good team player and able to mentor engineers An attitude of curiosity, approach to learning and desire to make an impact Preferred Qualifications Experience with Golang Experience in API programming, Routing, gRPC based services, network programming (TCP/IP) Experience with Open config models and services like grpc, gnmi, gnoi Prior development experience in Cisco product is an added plus.

Meet the Team The Solutions Engineering Team is a high impact team that navigates the technological landscape and creates solutions that address real world business needs. This a closely knit team of highly qualified engineers who are abreast of the latest technology innovations, work with different teams both internal and external and deliver solutions for customers. While technology may sound foremost for this team it is their positive attitude and team work that stands out in the forefront. Your Impact As a Solutions Engineer you would work with the Commercial Select Segment in India to understand customers needs and provide collaboration solutions to address these needs. You will orchestrate involvement of all technical activities and resources, holding accountabilities for all opportunities within assigned account(s) and provide architectural perspective across the Cisco product portfolio, including software and services. Technical sales professional serving as a Technology/Product/Solution consultant. Technical orchestrator for an array of Cisco resources, primary responsibility for ensuring successful completion of each pitstop from a technical perspective in the lifecycle selling motion. Provides technical information and design/implementation guidance in concert with Cisco Architecture Seller team(s). Collaborates with the Account Manager on the customer account plan(s), jointly ensuring customer success. Work with internal teams to orchestrate right solutions against customer requirements with competitive positioning Educate customer on Cisco differentiation and establish technical leadership of Cisco as a brand. Field role that serves as a Technology expert across solutions preferably within a multi-domain architecture approach. Build relationship with Engineering Teams, field teams, architecture team, Business Units (BUs), Partners and customers. The India Commercial Select Segment is a truly vibrant sales organization that covers the diverse set of accounts in the Enterprise Space. This position will be based out of Hyderabad and will focus on a specific set of Commercial accounts. As part of the Commercial SelectSystem Engineering Team, you will be designing, architecting and empowering the strategy for the next generation of communications and application delivery for Indias leading businesses. You'll collaborate as part of a disruptive Sales engineering team. We offer exhilarating, inspiring, global, high impact, and uniquely broad opportunities for your growth. Minimum Qualifications (Provide up to five (5) bullet points - Bachelor of Engineering degree or equivalent Excellent written, oral communication, listening skills. Min 8-12 years of presales experience in technical position. Cisco products and technologies knowledge about one or more areas like Enterprise Networking, Security, Data centre or Collaboration. Understand the broad aspects of end to end architecture and have knowledge one or more technology areas Should be confident in articulating in a customer conversation Technical knowledge in the Networking Solutions/SDN Architecture/Network Security /Datacentre Networking technologies. Strong whiteboarding/presentation skills. Preferred Qualifications Experience working with the Enterprise customers in similar roles. Technical certifications in any of the areas like Cloud/Security.

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Telco Cloud Orchestrator.: Experience: 5-8 Years.