Software Support Executive Trainee

Job Description:

We are hiring for the position of Software Support Executive Trainee at ATM SOFTEK. This is a non-technical, non-developer role focused on providing customer support for our software products. No programming or coding knowledge is required.

Responsibilities:

• Provide first-level customer support via email, phone, or remote access.
• Understand client concerns related to using the software (not development issues).
• Assist clients in navigating the software and resolving usage-related questions.
• Document and forward unresolved software-related queries to the development team.
• Share client feedback with relevant internal teams.
• Guide and train users on how to use the software effectively.

Who Can Apply:

• Freshers or candidates with any graduation background ( B.Com., B.Sc., BCA, etc.).
• Good communication skills and basic computer knowledge is a plus.
• Should be eager to learn and ready to support clients politely and professionally.

Job Types: Fresher, Internship
Contract length: 7 months

Pay: ₹9,000.00 - ₹10,000.00 per month

Shift:

• Day shift

Work Days:

• Weekend availability

Work Location: In person