235 Smb Jobs - Page 6

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings) Summary: The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software. We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards. Primary Responsibilities: Workstation Administration and Repair - Windows and Mac First level troubleshooting of desktop applications Spyware, Virus, and Malware Removal User account onboarding and offboarding iOS and Android Support Networking and Internet support (wired and wireless) Management and monitoring of backup VoIP Phone System Support Deliver end user training on basic office applications (one-on-one and group based) Maintain systems documentation Qualifications (demonstrated ability in the following): Five or more years of experience in IT support role. Excellent English written and oral communication skills Diagnostic skills in relation to troubleshooting technical issues Ability to multi-task and adapt to changes quickly Self-motivated with the ability to work in a fast paced environment Passionate about learning new skills, technologies, and conveying knowledge Desired experience (not required): Microsoft Cloud technologies (Office365, EMS, AVD, Azure) ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools) Windows Server administration Apple hardware, OS X and iOS Education Requirements: COMPTIA Network+, Microsoft MCP or equivalent certification

Technology Product Manager role, resides in CTO (Chief Technology Office) organization within Employee Technology and Experiences (ETX) team that enables platform experiences for our workforce to engage the consumers and merchants. Meet our team The MarTech team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing Communication activities touching millions of customers worldwide. Team is on a transformational journey to consolidate and operationalize disparate tools onto an ecosystem that effectively supports Data, Decisioning, Omni-channel Delivery and Measurement capabilities. We are responsible for ideation, technology assessment, and adhering to Agile Development methodologies from Intake to Deployment for all marketing needs Job Description: As a product owner for Marketing Technology, you will drive strategy & roadmap and own the features of key marketing technologies that will be leveraged for B2B, primarily focused on marketing comms during lifecycle stages such as acquisition, onboarding, cross-sell and retention. In this role, you will be required to work closely with Marketing leadership, align with Marketing vision for merchant (i.e Small Medium Business) as a segment and drive enterprise alignment for the team. Your Day to Day Expertise and understanding of needs of the B2B segment, and bring industry research and experience on the capabilities required on the MarTech side to deliver best in class merchant experiences Evangelize segment roadmaps and build strong relationships with key stakeholders that will allow team to understand gaps and prioritize right solutions. Proven experience in Agile best practices and evangelize across the organization by documenting actionable EPIC s and user stories Communicates easily from business, technical, customer perspectives and be responsible an inclusive product communication framework. Expert in information synthesis, simplify complex topics and present them to peers, stakeholders, management and executives in a concise manner. Collaborate with geo distributed teams of platform specialists, product management, operations and engineering. Responsible for product backlog grooming, partnering with cross-functional teams (marketing, privacy, legal, analytics, data science, program, architecture, engineering) to enable sprint planning. Proactively identify and help remove obstacles by bringing structure and definition to ambiguous challenges leading to trade-off decisions that are trusted by cross-functional team. Encourage project team to take personal accountability for product quality. Actively mentors and develops others. Make difficult decisions with resolve by doing the right thing. What do you need to bring Marketing Technology domain experience. Understanding of capabilities, features and platforms related to B2B omni-channel engagement. Experience delivering merchant experiences using Adobe Experience Platform, Adobe Target, Journey Optimizer, Real-Time CDP and measuring results through Adobe Customer Journey Analytics Bring expertise in delivering MarTech capabilities for SMB s Minimum of 5+ years of experience executing tactics to drive backlog prioritization with cross-functional stakeholders Minimum of 5+ years of experience in defining OKRs, measure KPIs, and bring clarity of execution to stakeholders Inspire key stakeholders and peers to optimize existing and create new products that add value, are usable and result in material impact for the end users of the product. Be an evangelist and drive innovation by identifying new opportunities based on competitive research, technology trends, SaaS platform roadmaps and best practices. Proficiency with vetting business benefit and driving custom product design to automate execution and compliance guardrails. Excellent verbal and written communication and presentation skills

Job Description Let s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can t business software be that way tooAt Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that s fun and easy to use. And makes it easy for businesses to delight their customers and employees. We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization based out of India, Chennai Office. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and lets chat. What will your impact be As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, SMB Solution Engineering team. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders across SMB, Expansion and Customer Success and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. About you: You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role. You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority. As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks programs. You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks. You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org. You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future. You have experience in partnerships business, have worked in alliances and channels space before and have actively contributed to growth of partner ecosystem from a technical standpoint You have been exposed to partner technical enablement activities before and have worked in joint solutioning and GTM strategies with partners Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. Qualifications Minimum 7-8 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies. 7-12 years relevant/industry experience. <

Job Summary What you need to know about the role Technology Product Manager role, resides in CTO (Chief Technology Office) organization within Employee Technology and Experiences (ETX) team that enables platform experiences for our workforce to engage the consumers and merchants. Meet our team The MarTech team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing Communication activities touching millions of customers worldwide. Team is on a transformational journey to consolidate and operationalize disparate tools onto an ecosystem that effectively supports Data, Decisioning, Omni-channel Delivery and Measurement capabilities. We are responsible for ideation, technology assessment, and adhering to Agile Development methodologies from Intake to Deployment for all marketing needs Job Description As a product owner for Marketing Technology, you will drive strategy & roadmap and own the features of key marketing technologies that will be leveraged for B2B, primarily focused on marketing comms during lifecycle stages such as acquisition, onboarding, cross-sell and retention. In this role, you will be required to work closely with Marketing leadership, align with Marketing vision for merchant (i.e Small Medium Business) as a segment and drive enterprise alignment for the team. Your Day to Day Expertise and understanding of needs of the B2B segment, and bring industry research and experience on the capabilities required on the MarTech side to deliver best in class merchant experiences Evangelize segment roadmaps and build strong relationships with key stakeholders that will allow team to understand gaps and prioritize right solutions. Proven experience in Agile best practices and evangelize across the organization by documenting actionable EPIC s and user stories Communicates easily from business, technical, customer perspectives and be responsible an inclusive product communication framework. Expert in information synthesis, simplify complex topics and present them to peers, stakeholders, management and executives in a concise manner. Collaborate with geo distributed teams of platform specialists, product management, operations and engineering. Responsible for product backlog grooming, partnering with cross-functional teams (marketing, privacy, legal, analytics, data science, program, architecture, engineering) to enable sprint planning. Proactively identify and help remove obstacles by bringing structure and definition to ambiguous challenges leading to trade-off decisions that are trusted by cross-functional team. Encourage project team to take personal accountability for product quality. Actively mentors and develops others. Make difficult decisions with resolve by doing the right thing. What do you need to bring Marketing Technology domain experience. Understanding of capabilities, features and platforms related to B2B omni-channel engagement. Experience delivering merchant experiences using Adobe Experience Platform, Adobe Target, Journey Optimizer, Real-Time CDP and measuring results through Adobe Customer Journey Analytics Bring expertise in delivering MarTech capabilities for SMB s Minimum of 5+ years of experience executing tactics to drive backlog prioritization with cross-functional stakeholders Minimum of 5+ years of experience in defining OKRs, measure KPIs, and bring clarity of execution to stakeholders Inspire key stakeholders and peers to optimize existing and create new products that add value, are usable and result in material impact for the end users of the product. Be an evangelist and drive innovation by identifying new opportunities based on competitive research, technology trends, SaaS platform roadmaps and best practices. Proficiency with vetting business benefit and driving custom product design to automate execution and compliance guardrails. Excellent verbal and written communication and presentation skills. Preferred Qualification Subsidiary PayPal Travel Percent 0 For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com . Who We Are Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. . Belonging at PayPal Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

The Opportunity We are looking for passionate developers to work on scalable distributed file systems. If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast-paced environment working with extremely smart, passionate software developers, this is the role for you. You will work on hard problems at scale and will have the autonomy to deliver. You will be contributing to the design and development of scalable distributed systems for Nutanix Files. About the Team As a potential job applicant at Nutanix working on the Nutanix Files team, you will be part of a diverse and geographically dispersed team with members located in the US, India, and Serbia. Our team prides itself on an open and flat organizational structure that prioritizes psychological safety, collaboration, and a results-driven approach. You can expect to work in an environment that values continuous learning, initiative, and ownership, all while ensuring strong support and unity among team members. You will report to Amit Agrawal, Director of Engineering, who joined Nutanix in 2019 with extensive experience in the storage and networking domain from reputed companies like Dell EMC and Cisco. Amit is dedicated to fostering a culture of growth, where every team member is appreciated and empowered. You will be required to go into the office 2-3 days a week as part of the work setup. Your Role Work on next-generation Enterprise File Storage software enabling customers to reduce data fragmentation and storage sprawl by consolidating silos onto a single platform that easily scales to meet storage needs. Design and develop a scalable, distributed system for hybrid and multi-cloud environments. Provide technical leadership for end-to-end high quality and performant software development and delivery. Work with product managers, architects, and other technical leads to understand requirements and develop innovative solutions. Design and develop software for a converged compute + storage platform for secondary and tertiary data. Develop a keen understanding of complex distributed systems, and design creative solutions for customer requirements. Engage with customers, partners, and support to provide world-class software and support experience to end customers. As Technical lead , Mentor and Review Work products of Team members. End to end Ownership of Features - Design, Development and Unit tests along with Schedule and Quality. As a Feat Lead , you will drive other virtual team members to deliver on the committed roadmap. What You Will Bring Bachelors degree or Masters degree in Computer Science or related fields with 6+yrs years of relevant industry experience. Love of programming, ability, and passion to solve complex problems. Comfortable working in a fast-moving environment Experience building scalable fault-tolerant distributed or cloud-native systems Mastery in Files domain. Deep Understanding of File protocols like NFS, SMB, ZFS Have a bias for action and be able to rapidly implement and iterate solutions to complex technical problems spanning across multiple teams and technologies. Comfortable working in a fast-moving environment -- Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .

Job Summary We are seeking a skilled and innovative Cloud Engineer to join our team. As a Cloud Engineer, you will be responsible for developing and maintaining cloud-based solutions, with a focus on coding complex problems, automation and collaborating with the Site Reliability Engineering team for feature deployment in production. You will also be responsible for designing and implementing managed Cloud Services according to the given requirements. Additionally, you should be able to quickly learn the existing code and architecture. Job Requirements • Proficient with Go or C++ or C#. Experience with Python, Java/C-sharp is added advantage. • Hands-on Expertise in Container based technologies preferably Kubernetes & Dockers. • Thorough understanding and extensive experience with building orchestration on at least one of the major hyper-scaler cloud providers (AWS, Microsoft Azure, Google Cloud Platform) • Experienced with Cloud service APIs (e.g. AWS, Azure or GCP) • Experience working in SMB, NFS & internet security protocols • Expertise in REST API design and implementation • Thorough understanding of Linux or other Unix-like Operating Systems • Should own the deliverables from end-end, design, implement, test automation to ensure high quality deliverable • Experience of CI build systems or automated testing • Understands the design, architecture principles and best practices in Cloud along with cloud health monitoring, capacity metering, billing. • Highly knowledgeable in infrastructure like hypervisor, Cloud Storage and experience with cloud services including Databases, Caching, Object and Block Storage, Scaling, Load Balancers, Networking etc. Education • Minimum 5 years of experience and must be hands-on with coding. • B.E/B.Tech or M.S in Computer Science or related technical field.

Job Description: The individual should be able to build complex test plans ( functional as well as system) covering all the aspects of the workflows and features both at the component level and. He/She needs to have an interest and capability in understanding the architecture and design limitations and come up with a comprehensive test plan in exercising and breaking the developed solution. Responsibilities: Conducting requirements and design reviews of new features. Designing high level test approaches and implementing detailed test plans. Designing Rest automation framework and add automated test cases for existing and new features. Testing features on distributed systems REST API testing Executing automated and manual tests during product testing phases to find all bugs in your assigned feature area(s). Working closely with the Development team to analyze and find the root cause of failures. Filing defects and tracking them to closure. Skills: Minimum of 3+ years in Python automation/SDET experience is mandatory Experience in storage testing is preferred Experience in testing application level framework Experience with Python API test framework Ability to debug and extend automated tests. Good understanding in Linux. Ability to write scripts and tools for development and debugging.

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Pune Sales Executive "“ SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers"™ business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Position's General Duties and Tasks: 10+ years"™ experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA"™s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years"™ experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Pune Location - Bengaluru,Gurugram,Hyderabad,Pune

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Hydrabad Sales Executive "“ SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers"™ business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Position's General Duties and Tasks: 10+ years"™ experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA"™s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years"™ experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Hydrabad

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Req ID: 315213 We are currently seeking a Systems Integration Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Your Role As a member of the Security Technology Operations (STO) team at Client, the Lv1 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role will be primarily incident and service request focused while working with the more senior team members on various projects and initiatives. Key Responsibilities: Excellent incident and request handling Help attain and then maintain SLAs and KPIs Ensure system/application alerts are acknowledged and actioned Escalate issues to STO management and leadership as needed Support patching, upgrades, and configuration changes Assist in managing high-priority incidents and requests related to file transfers Ensure compliance with audit controls and evidence requirements Experience: Basic understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB Familiarity with reporting tools such as PowerBi, PowerPoint, and Excel 1-3 years of experience in a security operations role Confidence in troubleshooting Good communication skills

Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members Your Role As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress"™ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. Key Responsibilities: Lead and manage incident and request handling Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management Ensure system/application alerts are promptly acknowledged and actioned Escalate complex issues to STO management and leadership as necessary Lead and support patching, upgrades, and configuration changes with onshore team members Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead troubleshooting of complex file transfer issues and support Lvl1 team members Mentor and share advanced knowledge with Lvl1 analysts Identify and help implement automation and optimization opportunities Experience: Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB 5-7 years of experience in a security operations role. Proven advanced troubleshooting capabilities Exceptional communication skills and the ability to mentor junior team members

Role & responsibilities Develop market in India by developing New customers and New distributors within Telecom Segment, while also growing the existing account base Manage and set target for distributors in the region, leverage distributors to expand business in India Responsible for New Design In for SUNON product ranges. Drive product and solution by working with engineering and product development and marketing teams, delivering customer commitments on time and on budget. Lead generation, responsible for leads follow up and conversion, close sales opportunities, meet sales and revenue target. Since this is PAN India position, therefore sales person has to travel across India for New Lead generation. Prioritize customers and opportunities with greatest potential for success. Preference will be given to those candidates who is currently handling accounts like CISCO, Juniper, Tejas Network, HFCL, Reliance, Indus tower and other telecom customers. Preferred candidate profile 1. Minimum 3-4 years of experience of Sales in PAN India specifically in Telecom and Networking customers. 2. Candidate should have good communication skill. 3. Open to travel PAN india on regular basis. 4. Experience in DC fans, Heat Sink, Vapour Chamber will be preferred. 5. Target oriented

Role & responsibilities Job Description: SI Sales HeadLocation: Kolkata Job Type: Full-timeOverview: We are looking for a motivated and experienced SI (System Integrator) SMB Sales Specialist to join our dynamic sales team. As an SMB Sales Specialist, you will be responsible for identifying, prospecting, and acquiring new SMB customers for our range of products/services. The ideal candidate should have a strong sales background, excellent communication skills, and a passion for driving business growth within the SMB market segment.Responsibilities: Prospect, identify, and qualify new SMB business opportunities through various channels including cold calling, networking, and referrals. Develop and execute strategic sales plans to achieve sales targets and expand our customer base within the SMB sector. Build and maintain strong relationships with SMB clients, understanding their business needs, and proposing suitable solutions. Collaborate with internal teams (such as marketing, product development, and customer support) to ensure excellent customer satisfaction and retention. Stay informed about industry trends, competitive landscape, and market changes to effectively position our products/services in the SMB market. Prepare and deliver compelling sales presentations and proposals to prospective SMB clients. Negotiate contracts and agreements with SMB clients, ensuring terms are favorable for both parties while adhering to company policies and legal requirements. Utilize CRM software to track sales activities, manage pipeline, and update client information. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven track record of success in SMB sales, with a minimum of 10 years of experience in selling technology solutions or services. Strong understanding of SMB market dynamics and customer buying behavior. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a team in a fast-paced, entrepreneurial environment. Results-driven with a focus on achieving sales targets and delivering exceptional customer service. Willingness to travel locally as needed. Sales Strategy Development : Create and implement strategic sales plans to achieve revenue targets and business objectives. Team Leadership : Lead, mentor, and motivate the sales team, ensuring they meet individual and collective performance goals. Market Analysis : Identify new business opportunities, analyze market trends, and develop strategies to penetrate new markets. Client Relationship Management : Build and maintain strong relationships with key customers, partners, and stakeholders. Sales Performance Monitoring : Set sales targets, track performance, and take corrective actions to ensure goals are met. Collaboration : Work closely with marketing, product development, and operations teams to align sales strategies with business initiatives. Negotiation & Deal Closure : Lead negotiations, resolve conflicts, and close high-value sales opportunities. Compliance & Reporting : Ensure adherence to company policies, pricing guidelines, and ethical standards while maintaining accurate sales records. Preferred Qualifications:Experience in selling IT products (PA System ,CCTV , Server , Licenses , FMS, AV/VC , Cloud Services , AP ,IP Phones , UCM , Desktop , Laptop ) to SMB clients.Familiarity with system integrators and their role in delivering technology solutions.Existing network or contacts within the SMB market segment. If interested please share your updated profile to Krishnendu.das@shyamsteel.com.

Role Responsibilities: Go-to-Market Strategy: Lead GTM, positioning, and feature launch strategies. User Lifecycle Journeys: Map and optimize end-to-end customer journeys for improved retention and engagement. Campaign Execution: Own monthly marketing calendar; drive omni-channel campaigns across push, email, SMS, etc. Experimentation & Analytics: Plan A/B tests, track campaign KPIs, and drive data-informed marketing decisions. Market Insights: Collaborate with research teams for customer and competitor analysis to influence strategy. Requirements: 4+ years in Product/Growth/Retention Marketing, preferably in D2C, B2B, or SMB startups Strong understanding of product funnels and user behavior Experience with tools like WebEngage, Clevertap, or MoEngage Data-driven with hands-on campaign execution and stakeholder collaboration Familiarity with testing, experimentation, and reporting best practices

About FloBiz: FloBiz is a fintech company, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is Indias leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST-registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitise their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such a pace of adoption of the product, myBillBook continues to be the highest-rated application in its category on Google Play Store. What makes working at Flobiz Special? Flobiz is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. Pioneer with the Pioneers: At FloBiz, youre not just joining a company; youre stepping onto the front lines of Indias SME digital revolution. We are home to some of the brightest minds when it comes to technology and management. Each individual at FloBiz is the epitome of high ambitions, commitment, talent and an infinite amount of energy all channelled to the cause of Building for Bharat. Culture is at the heart of FloBiz. We are a group of young and energetic professionals with a drive to leave behind an impact. In an attempt to affix ourselves to our roots, we are using the power of technology in chasing the mission of digitisation and contributing to the building of an Atmanirbhar Bharat and solving the most pressing problems of small and medium businesses in India. We are firm believers of the notion that teamwork with a sense of trust, togetherness, friendliness, playfulness, and loyalty is always 10x more efficient than individual contribution and is a catalyst that fuels the spirit of innovation pushing boundaries & challenges the status quo. Responsibilities: You will be working in a fast-paced and agile work culture delivering technology products that have an immediate business impact. Be responsible for end-to-end development and maintenance of the features and products, including communication with frontend, DevOps and QA teams. Proactively identify technical initiatives that help us in strengthening the scalability, security, and maintainability of our technology infrastructure. Write highly scalable and maintainable code while keeping agility in mind. Embrace and drive the future of development by integrating AI-powered tools and workflows into your daily engineering practices, fostering innovation and efficiency. Requirements: 1-2 years of Core software engineering experience in a product startup. Hands-on development experience with at least 2 programming languages, including dynamically typed and object-oriented languages, preferably Ruby and JAVA. Working experience with web development frameworks, preferably Ruby on Rails and SpringBoot. Working experience with SQL and NoSQL databases and advanced concepts. Experience working on scalable systems to handle billions of requests is an additional factor which can distinguish you from other candidates. Ability to write code/APIs with DRY/KISS and SOLID principles in mind. Experience in writing unit integration tests with good code coverage. Hands-on experience in designing and working with microservices. A proactive approach to leveraging AI in software development, with an eagerness to explore and implement AI-assisted workflows for enhanced productivity and problem-solving. Perks @ Benefits An extensive medical insurance that looks out for our employees & their dependents. We ll love you and take care of you, our promise. Flobiz Academy: Helps you in terms of Learning and enhancing your skills. Competitive salary. A reward system that celebrates hard work and milestones and Performances throughout the year. A cool office to make you feel at home. An environment so good that you wont miss your home. Location - Remote

The Lead Business Information Architect enables and executes the companys key growth initiatives and ensures the successful go-to-market delivery of cutting-edge solutions that meet market demands. As a trusted representative of the revenue team, the Lead Business Information Architect is responsible for leading initiatives from concept through to successful delivery. This individual will ensure all requirements to fully solve the intended problem are met and all impacts (people, process, and tools) are understood and cared for. The Lead Business Information Architect will build high-trust partnerships with assigned Product and Project Managers to overcome obstacles and collaborate on solutions throughout initiatives. The ideal candidate will have a proven track record of working in cross-functional teams and managing complex initiatives. Essential Duties/Responsibilities Facilitate concept exploration, including opportunity and feasibility assessment. Gather and synthesize initiative business requirements, in partnership with Product, and support sessions with Revenue leadership and subject matter experts for business requirement validation. Drive comprehensive end-to-end impact analysis at the beginning of efforts, including people, process, and tools, to ensure all aspects of the change are designed, managed, and prepared for throughout the initiative lifecycle. Provide partnership to the Product and Project Manager to evaluate and define go-to-market requirements, considering all customer and operational considerations from the impact analysis, to launch. Collaborate with the Product and Project Manager to develop an end-to-end plan that delivers an effective solution that meets all go-to-market readiness requirements. Serve as a member of initiative teams. Enable leader decision making throughout assigned initiatives. Represent Revenue and triangulate as necessary with peers, upline leadership, and cross-functional stakeholders on decisions and risk mitigation making sure all stakeholders are in the loop and alignment within the Revenue organization is achieved. Work with Enablement and Product on full-stack go-to-market efforts for external and internal stakeholders, including Sales and Customer Relationship Management. Demonstrate exceptional organizational skills, attention to detail, and the ability to work collaboratively across the organization to drive revenue-impacting initiatives through to success. Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree in Business or relevant educational or professional experience Work Experience Typically 8+ years experience in Business Architecture, Business Analysis, Strategic Program Management, Enterprise Transformation efforts, or related experience Licenses and Certifications Lean Six Sigma Certification-IASSC preferred Project Management Professional (PMP) preferred Knowledge, Skills and Abilities Strong problem-solving skills. Critical thinking, the ability to break complex problems down into component parts and solve issues creatively. Experience planning and deploying business initiatives or participating in enterprise-wide projects. Strong change management experience. Ability to use data to inform decision making. Ability to summarize and present complex topics effectively to a wide audience. Self-starter with the ability to thrive in a fast-paced environment with critical deadlines, and to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment. Strong written and verbal communication skills with the ability to interact with various levels in an organization. Collaboration skills with the ability to form trusted relationships, including key internal and external partners to achieve common goals. Experience building business cases and assessing return on investment. Experience managing expectations when balancing alternatives against business and financial constraints. Ability to understand business objectives and requirements and convert them into solution designs and/or project plans. Highest level of integrity and discretion in managing of confidential information. Excellent presentation and facilitation skills. Commitment to high professional ethical standards and a diverse workplace. Proficient in Microsoft Office Suite. Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Lead Business Analyst - Data will be responsible for conducting Voice of the Customer (VOC) analyses, leveraging a wide range of analytical and data visualization tools to uncover and communicate opportunities to improve the customers experience. Leveraging analytical tools such as Qualtrics, Tableau, and SAS, the Voice of the Customer team analyzes customer behavioral data and open-ended customer feedback TriNet receives through various sources, including: Net Promoter surveys, CSAT surveys, website and app intercept feedback, product feedback, customer engagement data, and customer demographic data. The Lead Analyst will collaborate with internal business stakeholders to: Deliver real-time, actionable customer insights, leveraging all tools and resources available. Integrate qualitative and quantitative customer feedback responses with customer behavioral data to address targeted business questions. Supporting the Net Promoter System program, including measurement of NPS, analysis of the drivers of NPS, and management of the Closed Loop process. Continuously improve the effectiveness and efficiency of the teams research and analysis methodologies, processes, and deliverables." Essential Duties/Responsibilities Regular exposure to complex, cross functional projects in either a project or program management capacity. Experience in presenting data visually to tell a clear story. Experience in presentation and translation of complex findings into layman s terms. Experience with unstructured data analysis, including text analytics. Experience with and understanding of data and analysis tools, including Tableau and SAS. Experience with and understanding of various statistical methods. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. Excellent analytical skills, including strong business acumen. Ability to communicate, build trust, and influence employees at all levels of the organization. Ability to adapt to a fast paced, continually changing business and work environment while managing multiple priorities. A demonstrated commitment to high professional ethical standards and a diverse workplace." Performs other duties as assigned Complies with all policies and standards QUALIFICATIONS Education Bachelors Degree or equivalent experience preferred Work Experience Typically 8+ years Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office

Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 - 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the b

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As the Team Lead - Digital Customer Success Programs, you will support the daily operations, execution, and leadership of our India-based Digital CS team. This role will blend people leadership and hands-on involvement in the design, implementation, and iteration of our digital customer success programs. You ll oversee and collaborate with a team of Digital Project Managers and a Community Manager to ensure they are aligned, productive, and delivering high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success (based in the U.S.), you will serve as the primary point of contact for team operations in India. This includes helping to drive program planning, accountability, team mentorship, performance tracking, and consistent communication with global stakeholders. This is an ideal opportunity for someone with experience in Customer Success, Program Management, or Community Management who is ready to take on leadership responsibilities while staying close to the work. What You ll Be Doing Team Leadership & Operations: Mentor, guide, and support the Digital Project Managers and Community Manager to help them achieve program and performance goals. Serve as the daily team lead for India-based DCS staff, ensuring alignment, productivity, and collaboration. Translate strategic vision and direction from the Digital CS Manager into actionable workstreams. Establish and track project timelines, milestones, and deliverables across the team. Oversee execution teams, assign responsibilities, and ensure timely task completion. Lead regular team syncs, report on progress, and escalate issues or blockers. Program Execution & Collaboration: Stay hands-on with program strategy and execution including Gainsight JO setup, in-app PX programming, and other digital CS workflows. Review, test, and refine the team s work for quality and alignment. Collaborate with cross-functional partners (e.g., CS Ops, Academy, Support, Product) to support timely execution and effective scaling. Reporting & Communication: Serve as a primary contact between the India-based DCS team and US management team, aligning on goals and timelines. Own reporting on deliverables and program outcomes to ensure visibility into team activity, engagement impact, and digital CS effectiveness. Maintain clear documentation of initiatives and ensure regular communication with the DCS Manager. Help streamline stakeholder communications and reduce information silos. Training & Development: Support onboarding of new team members and help identify ongoing skill development opportunities. Promote a positive and collaborative team culture focused on experimentation, iteration, and shared learning. Education Bachelor s degree in Business or related field of study Experience 5-8 years progressive experience in program/project management, process improvement, or a related field (Customer Success or Operations roles within a SaaS environment). Previous experience as a senior individual contributor with exposure to people mentorship or team coordination. Demonstrated experience designing and launching scalable digital programs to support SMB & Mid-Market CSM teams with a high-volume of customer accounts. Experience working across time zones in a remote or hybrid team model. Experience operating in agile environments or managing work in sprints. Experience visually and verbally demonstrating performance metrics, complex ideas, workflows, and reporting. Experience working with RFXs or with Proposal Management Teams is a plus. Knowledge Skills & Ability Strong understanding of project management methodologies (PMP Certification or similar is a plus), operational processes, and optimization techniques. Advanced analytical skills with experience in cohort analysis, customer behavior data analysis, and iterative improvement. Strong understanding of digital engagement strategies, lifecycle programming, and customer enablement. Hands-on experience with Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms. Gainsight certifications are a plus. Excellent personal time management skills with the ability to multitask and execute on competing priorities within a fast-paced startup environment. A proactive, self-directed approach to solving problems and driving forward execution. Excellent interpersonal and leadership communication skills, with the ability to motivate others and foster a collaborative, feedback-rich culture.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As a Sr. Project Specialist, Digital Customer Success Programs, you will be an essential individual contributor within our Digital CS team, focused on the tactical execution of scalable customer success initiatives. You will work under the guidance of the Team Lead - Digital Customer Success Programs and in collaboration with fellow Project Managers and our Community Manager to help design, deliver, and iterate on digital customer engagement programs that align with Responsive s strategic goals. This role emphasizes planning, coordination, testing, reporting, and agile execution. You ll support the development and deployment of lifecycle journeys, in-app communications, automation playbooks, and enablement resources that improve customer experience and support the effectiveness of our pooled CSM team. You will have an opportunity to make an immediate and lasting impact using your creative problem solving, technical acumen, and relentless execution to ensure we deliver the right value, to the right customer, at the right time. What You ll Be Doing Support the planning and launch of digital engagement programs across onboarding, adoption, risk, expansion, and renewal journeys. Own project plans for assigned workstreams, including milestones, task assignments, and progress tracking. Create self-serve resources including: email copy, templates, video content, and 1-pagers aligned to CSM needs. Assist in building Gainsight JO campaigns and PX in-app engagements to deliver scaled outreach. Analyze program performance using cohort data and engagement metrics; suggest optimizations. Conduct structured testing and experiments, documenting hypotheses, outcomes, and next steps. Collaborate with the Community Manager and other Project Managers to ensure coordinated delivery across channels. Participate in sprint planning and agile execution cycles, providing status updates and reporting regularly. Partner with CSM SMEs to refine messaging, workflows, and engagement resources. Help QA test all programs and assets prior to deployment. Contribute to shared knowledge repositories and documentation. Coordinate with CS Ops, Support, Product, and Academy for campaign alignment. Education Bachelor s degree in Business or related field of study Experience 3-5 years experience in Digital Customer Success, Marketing Automation, Lifecycle Marketing, or Program/Project Management within a B2B SaaS company. Hands-on experience supporting digital campaigns, email programs, or customer lifecycle initiatives to support SMB & Mid-Market CSM teams with a high-volume of customer accounts. Familiarity working with pooled CSM models and/or supporting scaled success programs. Experience structuring and executing tests, experiments, and A/B campaigns. Hands-on experience with Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms. Gainsight certifications are a plus. Experience operating in agile environments or managing work in sprints. Experience working with RFXs or with Proposal Management Teams is a plus. Experience collaborating with remote or cross-regional teams. Knowledge Ability & Skills Advanced analytical skills with experience in cohort analysis, customer behavior data analysis, and iterative improvement. Strong understanding of project management methodologies, operational processes, and optimization techniques. Familiarity with AI technologies used in customer engagement is a strong plus. Marketing automation and lifecycle campaign strategy experience. Strong project management and hypothesis-driven planning skills. Excellent personal time management skills with the ability to multitask and execute on competing priorities within a fast-paced startup environment. Comfortable working independently and collaboratively across multiple teams and stakeholder groups. Research-oriented mindset with the ability to explore, test, and iterate quickly.

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building