Role & responsibilities Training Offline sales/FOS team Call/Demo Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Can speak Tamil & Malayalam Fluently Should have 1 to 2 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills along side with any 2 Regional language speaking skills Should be proficient in delivering presentation and coaching skill Need to have business acumen

Designation :- DevOps Engineer About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing accounting software available for both mobile desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance Payroll Management, SMS WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security synchronization technologies for business on-the-go. Position Overview Their primary responsibilities include building and maintaining CI/CD pipelines, automating tasks, monitoring system performance, and troubleshooting issues. Also collaborate with development and operations teams to improve processes and workflows. Key Responsibilities: CI/CD Pipelines: Assist in setting up and maintaining continuous integration and continuous delivery pipelines. Automation: Write scripts and automate repetitive tasks to improve efficiency. Monitoring: Use monitoring tools to track system health and identify potential issues. Troubleshooting: Investigate and resolve issues in development, testing, and production environments. Collaboration: Work with development and operations teams to improve processes and workflows. Infrastructure: Assist in managing and configuring infrastructure. Security: Help ensure the security of systems by implementing security measures and performing vulnerability assessments. Documentation: Document processes and procedures for troubleshooting and maintenance. Learning and Development: Continuously learn new technologies and tools to enhance their skills. Required Skills and Experience: Basic knowledge of scripting and automation : (e.g., Python, Bash). Familiarity with version control systems : (e.g., Git). Basic understanding of network protocols and configurations . Knowledge of containerization tools : (e.g., Docker). Understanding of Linux/Unix-based operating systems . Basic knowledge of database management and SQL . Strong problem-solving skills . Good communication skills . Enthusiasm to learn and adapt to new technologies . Preferred Skills: Experience with cloud platforms : (e.g., AWS, Azure, GCP). Experience with configuration management tools : (e.g., Ansible, Chef, Puppet). Familiarity with Infrastructure as Code (IaC) . Experience with monitoring tools : (e.g., Prometheus, ELK). Knowledge of security best practices . Work Location - Remote Minimum Year experience - 1 to 2 Years

About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Responsibilities :- Training Client relation retention team Call Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Should have 2 to 3 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills Should be proficient in delivering presentation and coaching skill Need to have business acumen Technical skills :- MS-Office (Powerpoint , Excel) Location :- Noida

About FloBiz FloBiz is a leading fintech company revolutionizing the way small and medium businesses (SMBs) operate in India. We are on a mission to empower entrepreneurs with technology-driven solutions that simplify business management and accelerate growth. myBillBook, our flagship product, is India's most trusted & leading business management software. Job Description 1. Lead Generation: Proactively identify and pursue new sales opportunities through market research, networking, and referrals. 2. Value Proposition & Product Demonstrations: Build strong relationships with potential clients, understand their needs, and effectivelydo product demonstrations & communicate the value proposition of myBillBook. 3. Customer Acquisition: Actively engage with potential clients through face-to-face meetings, phone calls, and other outreach methods. 4. Sales Excellence: Achieve and exceed sales targets while adhering to quality standards, ensuring ethical and transparent sales practices. 5. CRM: Maintain accurate and up-to-date records in the CRM system. 6. Daily Reporting & Communication: Submit daily activity reports, including progress on leads, appointments, and sales achieved. Requirements: - 1-3 years of experience in field sales is a must - Transportation: Possession of a valid driving license and an own Two/Four Wheeler - Education: Completed or pursuing Bachelor's or Master's degree in any discipline - Industry: Software product, Insurance, Health & Wellness, Ed-tech - Communication Skills: English & any regional language - Technology Skills: Proficiency in using Laptops, CRM software, Email, Excel or Google Sheets Contact HR-7204266975

Designation :- Talent Acquisition Specialist About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. About the Role: We are seeking a dynamic and driven Talent Acquisition Specialist to manage the full recruitment lifecycle across a variety of functions including Sales Functions , Customer Support , and Non-Tech roles . This role requires hands-on experience in sourcing, screening, stakeholder management, vendor coordination, and campus hiring. Key Responsibilities: End-to-End Recruitment: Own the full recruitment cycle from understanding hiring needs, sourcing, screening, scheduling, to final onboarding. Partner closely with hiring managers to define job requirements, success profiles, and interview strategies. Sales & Customer Support Hiring: Hire for high-volume, target-driven sales roles and fast-paced customer support positions. Ensure cultural and performance alignment with business expectations. Sourcing & Talent Pipeline: Leverage job portals ( Naukri, LinkedIn , etc.), internal referrals, social platforms, and passive outreach to build pipelines. Coordinate with external vendors and staffing agencies as needed. Campus Hiring: Plan and execute campus hiring drives across Tier 1, 2, and 3 colleges. Build relationships with placement cells and represent the employer brand. Recruitment Operations: Maintain candidate databases, dashboards, and trackers. Ensure excellent candidate experience throughout the process. Support offer negotiation, documentation, and pre-onboarding touchpoints. What We re Looking For: 1-3 years of relevant recruitment experience in sales, support, and non-tech roles. Strong communication and stakeholder management skills. Experience with hiring through portals and managing vendor relationships. Prior exposure to campus hiring is a plus. Comfortable working in a fast-paced and dynamic environment. Hands-on with ATS (e.g., Keka, Zoho Recruit, etc.) is an advantage. Why Join Us? Fast-growing team with clear impact. Ownership, autonomy, and learning. Collaborative work culture. Languages :- English + Hindi + 2 Mandatory Regional languages (Malayalam , Tamil , Telugu , Kanadda) Location :- Bommanahalli

About FloBiz FloBiz is a neobank for small & medium businesses that aims to accelerate the growth of their enterprises through technology. Founded in 2019 by IIT & BITS alumni, FloBiz is a fintech backed by renowned investors like Sequoia Capital India, Elevation Capital, Greenoaks Capital, Beenext and Think Investments. The same team also holds the credit of founding Koinex, Indias first & largest peer-to-peer crypto exchange. FloBiz is chasing the mission of digitisation to contribute to the building of an Aatmanirbhar Bharat by solving the most pressing problems of the Indian SMB sector. FloBiz launched its flagship product, myBillBook, in early 2020 and it has become one of the highest-rated business apps in India on the Google Play Store. About myBillBook myBillBook is Indias leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitize their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such pace of adoption of the product, myBillBook continues to be the highest rated application in its category on Google Play Store. Expectation: We are looking for a hard-working, dedicated and passionate individual to join us as a customer service associate. You will be responsible for answering incoming calls and chats, resolving customer questions and complaints, importing datas of users, that means you would need to be proficient in MS excel and would need to have an eye for details or need to be focused. As a customer service associate, you should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. Roles & Responsibilities: Answer incoming calls / Make outgoing calls as per requirement Management and resolve customer complaints Identify and escalate issues to respective Point of Contact / in respective channel Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up on customer calls where necessary Requirements: 1-3 years of experience in a call center environment Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately LANGUAGES MANDATORY: English Hindi Any regional language Location: Bommanahalli , HSR Layout

About FloBiz: FloBiz is a fintech company, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is Indias leading GST billing & accounting software with mobile, web app & native desktop offerings and runs on Android as well as iOS. myBillBook has been designed to aid SMB owners to conduct their operations from anywhere and anytime and provides a secure platform for business owners to record transactions & track business performance on the go. It is an ideal software for GST-registered businesses where invoicing is one of the core business activities. Also, businesses looking to digitise their operations to understand their financial position better can use this software. It helps them create bills (GST & non-GST), record purchases & expenses, manage inventory and track payables/receivables directly from their mobile phones or computers. Also, the app generates 25 critical business reports that help business owners make effective business decisions. myBillBook is currently available in English, Hindi, Gujarati & Tamil. Currently, the app has been downloaded by over 6.5M SMBs across the country with over 10x growth in user base in the last 12 months alone. Even with such a pace of adoption of the product, myBillBook continues to be the highest-rated application in its category on Google Play Store. What makes working at Flobiz Special? Flobiz is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. Pioneer with the Pioneers: At FloBiz, youre not just joining a company; youre stepping onto the front lines of Indias SME digital revolution. We are home to some of the brightest minds when it comes to technology and management. Each individual at FloBiz is the epitome of high ambitions, commitment, talent and an infinite amount of energy all channelled to the cause of Building for Bharat. Culture is at the heart of FloBiz. We are a group of young and energetic professionals with a drive to leave behind an impact. In an attempt to affix ourselves to our roots, we are using the power of technology in chasing the mission of digitisation and contributing to the building of an Atmanirbhar Bharat and solving the most pressing problems of small and medium businesses in India. We are firm believers of the notion that teamwork with a sense of trust, togetherness, friendliness, playfulness, and loyalty is always 10x more efficient than individual contribution and is a catalyst that fuels the spirit of innovation pushing boundaries & challenges the status quo. Responsibilities: You will be working in a fast-paced and agile work culture delivering technology products that have an immediate business impact. Be responsible for end-to-end development and maintenance of the features and products, including communication with frontend, DevOps and QA teams. Proactively identify technical initiatives that help us in strengthening the scalability, security, and maintainability of our technology infrastructure. Write highly scalable and maintainable code while keeping agility in mind. Embrace and drive the future of development by integrating AI-powered tools and workflows into your daily engineering practices, fostering innovation and efficiency. Requirements: 1-2 years of Core software engineering experience in a product startup. Hands-on development experience with at least 2 programming languages, including dynamically typed and object-oriented languages, preferably Ruby and JAVA. Working experience with web development frameworks, preferably Ruby on Rails and SpringBoot. Working experience with SQL and NoSQL databases and advanced concepts. Experience working on scalable systems to handle billions of requests is an additional factor which can distinguish you from other candidates. Ability to write code/APIs with DRY/KISS and SOLID principles in mind. Experience in writing unit integration tests with good code coverage. Hands-on experience in designing and working with microservices. A proactive approach to leveraging AI in software development, with an eagerness to explore and implement AI-assisted workflows for enhanced productivity and problem-solving. Perks @ Benefits An extensive medical insurance that looks out for our employees & their dependents. We ll love you and take care of you, our promise. Flobiz Academy: Helps you in terms of Learning and enhancing your skills. Competitive salary. A reward system that celebrates hard work and milestones and Performances throughout the year. A cool office to make you feel at home. An environment so good that you wont miss your home. Location - Remote

About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls , manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment. Key Responsibilities: Manage contract renewals by proactively reaching out to customers via phone calls. Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters. Engage with customers to understand their needs, gather feedback, and address any concerns or issues. Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets. Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system. Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals. Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: Bachelors or Masters degree in business, marketing, or a related field. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment . Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone. Active listening skills to understand customer needs and provide appropriate solutions. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets. Familiarity with CRM systems and proficiency in using sales and customer management tools. Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor. We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you. Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry. Location - Noida , Sec 1 Week off - 1st Sat Off + All Sunday