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Services Operations

9 - 13 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

product management delivery operations management vendor management excel powerpoint performance management project management sustainability communication skills partner management relationship building service repair itad operations itpc product repair refurbishment engineering knowledge kpi management performance analytics circular economy selfdriven selflearner

Work Mode

On-site

Job Type

Full Time

Job Description

As a Monitoring Operations Manager at Lenovo, you will play a crucial role in overseeing internal and external refurbishment partners to ensure smooth day-to-day operations. Your responsibilities will include establishing end-to-end processes within each geographical area to support activities such as ARS, refurbishment, brokerage, and parts sales. This evolving role will require flexibility as tasks may be added or removed over time. Your main tasks will involve managing a Business Management System (BMS) to monitor capacity, service level agreements (SLAs), backlog, and costs. You will also be responsible for maintaining a clear overview of Lenovo's refurbishment facilities, assessing their current status, and identifying future opportunities. Collaboration with cross-functional teams to align with business objectives is essential, as well as ensuring parts availability for refurbishment operations through close coordination with parts supply chain teams. To be successful in this role, you should ideally possess 9 to 12 years of experience in areas such as product management, service repair, operations management, or ITAD operations. Knowledge of IT/PC product repair, refurbishment, and engineering is required, along with experience in vendor and KPI management. Proficiency in Excel and PowerPoint, strong performance analytics and management skills, and familiarity with ITAD operations are advantageous. Effective communication with internal and external stakeholders across different geographies, project management skills, and a keen interest in sustainability and circular economy are key attributes for this position. Additionally, you should be a process-oriented individual with excellent communication skills, adept at partner management, self-driven, and capable of building and maintaining relationships with various stakeholders. This role offers a flexible working schedule to accommodate your needs. If you are interested in joining Lenovo, please ensure to verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com to avoid recruitment fraud. Your diligence and caution are crucial in protecting yourself and reporting any suspicious activity to the authorities.,

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