13 Kpi Management Jobs

Hiring Team Leader with on-paper TL experience in US voice process (Sales ). Excellent communication skills required. Only candidates with current US process experience & under 35 yrs considered. Healthcare, B2B, non-voice & mortgage not suitable.

Position Purpose Within product control, AnC is a global function whose main missions are: n In conjunction with different SATA / TS teams to independently control alerts set to monitor Amend Cancel patterns. n To ensure trades booked on technical counterparty are allocated in timely manner and any exception, should be escalated/highlighted to the respective team. The Cancel Amend team intervenes on the whole perimeter where Capital Markets is present, meaning on the principal money markets (New York, London, Hong Kong, Tokyo, etc.) and for all businesses (GLOBAL MARKET, ALMT). Responsibilities Direct Responsibilities Cancel Amend team has a role of specialist in the control of alerts through the following workflow: n Monitor the actions of trader, marketer, sales trading assistant, and trade support teams to assess if potential fraud is possible. n Daily reporting to Anti-Fraud team to further investigation on all suspicious events. n To be pro-active and answer enquires from different areas. n Dealing with high volume mails. n Monthly statistical reporting and KPI management. n Collating, checking, and analyzing spreadsheet data. n Ensuring procedures, policies, legislation, and regulations are correctly followed and complied with BAU. n Identifying if processes are not working as they should and advising on changes to be made. n Identifying any gaps in controls and make practical recommendations. n Monthly presentations to business management, compliance, and global head of fixed income operations. n Provide ad-hoc management reporting when requested. n Submit analyzed alerts for sign-off to Head of desks. n Final validation and closing of alerts. n Cancel Amend team controls the use of technical counterparty codes in compliance with the CIB Policy. n Ensuring procedure is correctly updated, validated and uploaded to the share-point. n Ensuring all tasks are completed by the team and checklist has been signed off with the proper RAG. n Develop SMEs and ensure that Back-up is in place for all the team members. Contributing Responsibilities n Need to provide detailed analysis whenever requested by management. n Competent proficiency in MS PowerPoint is essential. n Ensure and act as second level of escalation for BAU. Technical Behavioral Competencies Essential n Good knowledge of financial market products, IT skills including Excel and PowerPoint. n Middle office / trade support background. n Good written and verbal communication skills including the ability to present work to a large group. n Flexible shift timings (as per business requirement). n Possess the ability to work within a pressurized environment meeting deadline. Desirable n Ability to manage and lead others. n Good networking skill. Conduct n Be a role model, supporting and fostering a culture of good conduct. n Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks. n Consider the implications of your actions on colleagues, partners, and clients before making decisions, and escalate issues to your manager when unsure. n Take responsibility for your teams conduct and conduct risks. Specific Qualifications (if required) NA Skills Referential Behavioural Skills : (Please select up to 4 skills) Client focused Communication skills - oral written Ability to deliver / Results driven Personal Impact / Ability to influence Transversal Skills: (Please select up to 5 skills) Ability to develop others improve their skills Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Key Responsibilities Develop and refine planning system strategies to generate accurate supply chain signals. Monitor and adjust key system parameters using tools like Oracle or SAP. Drive execution of daily planning processes ensuring on-time availability of materials. Analyze material availability and mitigate shortage risks through proactive planning. Collaborate with internal and external stakeholders for tactical improvements. Participate in process improvement initiatives to enhance supply chain performance. Manage change requests for part revisions (obsolescence, supersession, new releases). Utilize PFEP (Plan for Every Part) methodology to ensure optimal inventory and flow. Establish and maintain Master Production Schedules aligned with capacity. Interpret and act upon KPIs to improve service levels, inventory health, and delivery accuracy. Ensure consistent material planning system usage and data accuracy. External Qualifications and Competencies Required Qualifications Bachelor's degree in Engineering, Supply Chain, Operations, or a related field. Any certifications in SCM (APICS, CPIM, CSCP) are an added advantage. Compliance with licensing requirements, if applicable to exports/sanctions. Core Competencies Communicates Effectively Adapts communication style to diverse audiences. Customer Focus Builds trust and delivers value to internal and external customers. Drives Results Maintains focus and overcomes obstacles to achieve goals. Global Perspective Understands and incorporates global context in planning. Manages Complexity Handles ambiguity and solves complex planning issues. Optimizes Work Processes Continuously looks for ways to streamline workflows. Values Differences Fosters an inclusive environment with diverse viewpoints. Additional Responsibilities Unique to this Position Experience Required 2 to 5 years of experience in a Supply Chain, Material Planning, or Procurement role. Experience with ERP systems (Oracle, SAP) preferred. Exposure to global/multinational supply chain operations is beneficial. Functional & Technical Skills Must-Have Functional Skills : Material Planning and Supplier Procurement. Strong understanding of material shortage and availability resolution. Exposure to KPI management and performance gap analysis. Preferred Skills : Inventory reduction techniques and safety stock optimization. Allocation or constraint-based planning methods. Experience with PFEP, Master Scheduling, and change control. Nice-to-Have : Hands-on experience in Oracle/SAP or similar enterprise systems. Ability to use analytical tools such as BI dashboards, Excel, or Advanced Planning tools. Enterprise Skills : Learning Agility Demonstrated learning of new tools/processes in recent roles. Prioritization Under Pressure Ability to manage multiple priorities in high-demand environments. Communication Clear, concise communication at a basic to intermediate level.

Key Responsibilities Health, Safety & Environment (HSE) Report any work-related injuries, illnesses, incidents, or hazards. Comply with all HSE policies, procedures, and regulations. Actively participate in HSE training and awareness initiatives. Quality Follow defined standard work, procedures, and documentation. Perform system quality checks on planning parameters (min/max inventory, reorder points, tracking signals). Take corrective actions to support Plan for Every Part (PFEP). Delivery & Planning Conduct 12-month horizon supply-demand analysis and highlight key risk areas. Run simulations of planning parameter changes and present KPI impact analysis. Monitor abnormal demand or inventory signals; propose adjustments. Enter forecast changes and ensure alignment with aggregate demand. Take ownership of demand, supply, and inventory planning to meet customer needs. Coordination & Execution Coordinate with internal and external suppliers and stakeholders across multiple functions. Process and monitor supplier orders aligned with supply plans. Track and expedite procurement signals as necessary. Analyze planning metrics and reporting KPIs. Use systems such as Xelus, GOMS, and aftermarket planning tools. Teamwork & Collaboration Communicate effectively with internal teams and support functions. Support and contribute to quality, safety, and process improvement initiatives. Actively pursue development goals aligned with business priorities. External Qualifications and Competencies Required Qualifications High school diploma or equivalent (secondary education completion). May require specific licensing to comply with export control or sanctions regulations. Core Competencies Communicates Effectively Delivers clear, tailored communication across teams. Drives Results Consistently meets goals under pressure. Global Perspective Applies a global lens to problem-solving. Manages Complexity Synthesizes complex and conflicting information to make decisions. Optimizes Work Processes Improves efficiency through continuous process enhancement. Values Differences Leverages diverse viewpoints and fosters inclusion. Technical Competencies Materials Planning System Utilization Uses systems and tools (e.g., Excel, OMS) to manage supply-demand planning and respond to exceptions. Plan for Every Part (PFEP) Applies PFEP across the supply chain and facility operations to ensure smooth part flow. Inventory Management & Optimization Uses data analytics to optimize inventory investment within supply chain constraints. Materials KPI Management Evaluates supply chain KPIs and drives performance improvement. Network Master Supply Planning Aligns long-term supply plans with demand forecasts, balancing cost and service. Additional Responsibilities Unique to this Position Experience 2+ Years in supply chain, materials planning, or procurement preferred. Intermediate-level skills through training or on-the-job experience. Familiarity with tools like Xelus, GOMS, or other material planning software is desirable. Key Skills & Knowledge Supplier coordination and order monitoring Supply plan execution and procurement signal adjustment KPI tracking and reporting Working knowledge of aftermarket planning systems Analytical thinking and process orientation Shift Timings: 5:00 PM 2:00 AM IST (US Time Zone Support) Shift Benefits: Night Shift Allowance + Pickup/Drop Facility (within PMC & PCMC limits)

Job Responsibility Handles customer requests/ issues/questions in a professional manner and strives to deliver a first-time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints, apply discounts); Uses time proactively and efficiently to deliver on service targets; Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers; Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions; Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution; Acts as an advocate of Vodafone, protecting the reputation by following Vodafone's Brand Tone of Voice; Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Skills: effective communication,network,bpo, kpi management, troubleshooting, network support,problem resolution, customer service,international bpo,technical support,stakeholder interaction,internet services.

New business Transition/Knowledge Acquisition, Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR / MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stakeholders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

We are looking for a seasoned and strategic Plant Operations Head (Auto Division) to spearhead and optimize our manufacturing operations at Bagla Electrical & Electronics India Limited's Chhatrapati Sambhaji Nagar (Aurangabad) facility. The Head of Operations is responsible for overseeing the daily operational functions of the company, ensuring efficiency, quality, and cost-effective management of resources. This leadership role involves strategic planning, process optimization, and cross-functional coordination to achieve business objectives and drive growth. Job Details: Industry: Manufacturing (Electrical & Electronics) Department: Operations Role: Plant Operations Head Location: Chhatrapati Sambhaji Nagar (Aurangabad), Maharashtra Compensation: 15-25 LPA Experience: 12+ years of experience in plant operations, with at least 5 years in as Plant Operations Head Employment Type: Full-time Qualification: B.E./ B. Tech. (Electronics) preferred; MBA - Operations a plus Responsibilities: Strategic Operations Management: Develop and implement operational strategies aligned with Bagla Electrical & Electronics India Limited's business goals to optimize plant performance and achieve production targets. Monitor key performance indicators (KPIs) related to plant efficiency, cost reduction, and productivity; analyze data to identify areas for improvement and report findings to senior management, driving data-driven decision-making. Process Optimization: Identify areas for process improvement and implement best practices to enhance productivity and efficiency. Lead initiatives related to lean operations, automation, and cost reduction. Team Leadership: Build, lead, and mentor a high-performing operations team. Foster a culture of accountability, continuous improvement, and operational excellence. Budgeting and Financial Oversight: Prepare and manage operational budgets and forecasts. Monitor expenditures and optimize operational costs. Cross-functional Collaboration: Collaborate with departments such as Sales, Finance, HR, and IT to support business needs. Serve as a liaison between executive leadership and operational teams. Risk and Compliance Management: Ensure compliance with local and international regulations, industry standards, and company policies. Oversee risk management and mitigation strategies across operations. Technology and Tools: Evaluate and implement tools and systems to improve operational performance. Stay informed on emerging technologies and trends in operations management General Expectations and Past Experiences: Plant Operations Management experience in Electrical & Electronics Manufacturing. Proven ability to drive efficiency and cost reduction through operational strategies. Strong leadership skills in building high-performing teams. Knowledge of Lean Manufacturing and process improvement. Proficiency in budget management and resource allocation. Excellent communication and stakeholder management skills. Experience managing compliance, risk, and safety in manufacturing. Proficiency in ERP systems, project management tools, and data analysis. Must have sound knowledge about TPM culture.

To analyse and update critical and non critical log sources and their health status check for redundant log sources and take necessary steps working with right stake holders daily health check and monitoring of SOC infra Co-relationship, framework management for SOC use cases responsible for analytics and data crunching or data analysis and represenation of outcome for leadeship to make next decisions KPI definition, revision and imprvement for SOC infra, health and use cases Bachelor's/Master's degree in Engineering/Technology or related field Minimum 4-6 years of relevant IT experience Professional industry standard certifications like CISSP, CEH, GIAC, CISM, ISO 27002 etc. will be an added advantage Experience with various IT / Security technologies including, Active Directory, DNS, Messaging, Firewalls/ VPN Gateways, IPS, Proxy, WAF, PKI, IAM,etc. Good understanding of tools like CyberArk, PingIdentity, Sailpoint, Qualys, Veracode Proficient handson experience and understanding of various security tools and technologies. Experience in an operational role working directly with internal and external customers, trouble ticketing systems, and incident management Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2 4 years Demonstrated leadership experience in the area of Security Operations Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage projects and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage Exposure to ISO 27002 and ISO 27005

Need to consolidate inputs of Cost from Engineering (PrEM) in terms of Workload and other costs if any Co-ordinate and organise accordingly with Internal customer key stakeholders Support in the monthly reviews for any variance analysis, queries Ensure and comply with the process from PO to Invoice to Payment and key adherence to timelines Perform Cost deep dive for any variances Ensure proper communication and rapport established with the stakeholders Establish and Publish KPI's , TAT for the process Perform month-end reconciliations for the projects under scope

Role Summary: We are seeking a highly analytical and results-oriented Manager, S&OP to join our dynamic team. In the fast-paced world of cloud kitchens, this role is critical for balancing the twin goals of maximizing item availability for our customers and minimizing food wastage across our network. You will be responsible for developing and managing accurate demand forecasts across all product categories, leveraging deep analysis of sales mix and consumption trends. This role requires strong proficiency in Excel, SQL, and Python to handle complex datasets and drive data-driven decision-making within our S&OP process. You will collaborate closely with Pod Operations, Growth, and Marketing teams to ensure our planning aligns with operational realities and commercial strategies. Key Responsibilities: 1. Demand Planning & Forecasting: Develop, maintain, and refine short-to-medium term demand forecasts for all product categories at relevant granularities (e.g., item, pod/zone, city). Utilize statistical methods, historical data analysis (via SQL, Python, Excel), and incorporate market intelligence to generate baseline forecasts. Analyze and model the impact of promotions, marketing campaigns, local events, seasonality, and menu changes on demand. Monitor forecast accuracy and bias KPIs, identifying root causes for variances and implementing corrective actions to continuously improve forecast quality. Prepare and lead demand review discussions within the S&OP cycle, presenting forecasts, assumptions, risks, and opportunities. 2. Sales Mix & Consumption Trend Analysis: Perform in-depth analysis of sales data using SQL and Python to understand mix shifts, attachment rates, and cannibalization effects. Analyze consumption patterns (e.g., order times, platform trends, customer behaviour) to identify key demand drivers and potential shifts. Connect sales and consumption trends directly to their impact on item availability and wastage metrics. Provide actionable insights to Marketing, Growth, and Culinary teams regarding product performance and portfolio optimization opportunities. 3. S&OP Process Contribution & KPI Management: Play a key role in the monthly and weekly S&OP cycle, ensuring timely inputs and effective collaboration. Continuously monitor, analyze, and report on key performance indicators: Item Availability and Wastage %. Develop insights and drive actions aimed at optimizing the trade-off between availability and wastage through improved forecasting and cross-functional alignment. Contribute to the ongoing improvement and maturity of the S&OP process within the organization. 4. Cross-Functional Collaboration: Partner closely with Pod Operations teams to gather localized insights, understand operational constraints, and ensure effective execution of plans. Collaborate with Growth & Marketing teams to align demand forecasts with promotional calendars, new product development (NPD), and market expansion plans. Engage with Finance and Procurement teams as needed for financial planning and supply feasibility inputs. 5. Data Analysis & Tool Usage: Leverage Advanced Excel, SQL, and Python for data extraction, manipulation, analysis, modeling, and reporting. Develop and maintain dashboards and reports to track performance and communicate insights effectively. Qualifications & Skills: Education: Bachelor's degree in Engineering (B.Tech) + MBA (supply chain specialization) Experience: 2 - 4 years of relevant experience in Demand Planning, S&OP, Supply Chain Management, or Business Analytics. Proven experience working in a fast-paced environment such as QSR (Quick Service Restaurants), E-commerce, Food Delivery, FMCG (with short shelf-life products), or Retail is highly preferred. Technical Skills: Required: Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, modeling). Required: Strong proficiency in SQL for querying and data manipulation. Required: Proficiency in Python for data analysis and potentially forecasting model development (e.g., using libraries like Pandas, NumPy, Scikit-learn). Analytical & Problem-Solving Skills: Exceptional quantitative and analytical skills with the ability to work through complex problems, manipulate large datasets, and derive actionable insights. Business Acumen: Strong understanding of business drivers, financial implications (especially cost of goods, wastage), and the P&L impact of planning decisions.

Delivery Manager Industrial Automation Location: Pune, India Experience: 15+ years Job Summary : We are seeking a seasoned Delivery Manager with extensive experience in industrial automation, embedded systems, IoT Cloud, and systems integration. The ideal candidate will oversee project delivery, ensure client satisfaction, manage cross-functional teams, and drive business growth by attracting new customers and delivering innovative solutions on time and within budget. Key Responsibilities: Project Leadership : Oversee multiple industrial automation projects from initiation to completion, ensuring adherence to timelines, quality standards, and budget constraints. Client Management: Act as the primary point of contact for clients, understanding their requirements and ensuring their expectations are met through effective communication and delivery. This role requires flexibility to travel to Agiliad offices and customer locations in India, USA, Japan, and Singapore as per business requirements. KPI Management: Drive key performance indicators including company revenue, utilization, customer ratings, talent density, and attrition. Strategic Planning: Develop and implement strategies for delivery methods including Agile, DevOps, and Quality Certification. Oversee investments in these areas to enhance delivery efficiency. Infrastructure Development : Build and maintain robust delivery infrastructure to support project execution and organizational growth. People Leadership: Lead career and performance management initiatives, conducting regular reviews and providing feedback across the organization. Build and maintain high-performing teams, fostering a collaborative and productive work environment. Innovation and IP Development: Establish Centers of Excellence (COEs) and IP development teams to drive innovation and business excellence at the lowest overall cost. Encourage the development of core resource communities such as architects and Agile specialists. Business Development: Develop and implement strategies to attract new customers, expand market presence, and drive business growth. Continuously improve project delivery processes and methodologies to enhance business outcomes. Technology Integration: Stay updated on emerging technologies and industry trends. Lead initiatives to explore and implement cutting-edge solutions that enhance efficiency, reduce costs, and drive continuous improvement. Collaborate with R&D teams to pilot new technologies and solutions. Cross-Department Coordination: Coordinate with HR on recruiting strategy, campus relationships, entry-level hiring, and talent development. Collaborate with Learning and Development teams on training, upskilling, and certification initiatives. Work closely with IT, Infrastructure, and Quality teams to ensure seamless project execution. Qualifications and Skills: Bachelors or Masters degree in Electrical Engineering, Electronics, Computer Science, or a related field. Strong understanding of industrial automation technologies, embedded systems, IoT, Cloud, and systems integration. Proven track record of successfully managing and delivering complex projects on time and within budget. Excellent leadership and team management skills with the ability to inspire and motivate teams. Exceptional communication and interpersonal skills to effectively engage with clients, stakeholders, and team members. Strong analytical and problem-solving abilities to address project challenges and drive successful outcomes. Experience in business development and customer acquisition within the industrial automation sector. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. The chance to work on cutting-edge technology projects in the industrial automation sector.

Supervise a team of international voice agents handling inbound customer calls Monitor team performance and ensure KPI targets (AHT, CSAT, FCR, QA scores) are consistently met Coach, mentor, and conduct regular 1:1s and feedback sessions Required Candidate profile Handle escalations &ensure high levels of customer satisfaction Prepare performance reports and work closely with Quality & Training teams Drive productivity, adherence, and compliance within the team Perks and benefits Perks and Benefits

Position Summary: As a Team Lead for Travel Revenue Management function, you will be responsible for managing a team of 8-12 dedicated professionals, overseeing revenue management strategies for a portfolio of 15-25 clients in the travel industry, and be responsible for customer success. You will play a crucial role in managing and setting up processes, KPIs, and driving the performance of your team and building trust and strong relationship with clients. Key Responsibilities: 1. Client Management:- Manage and build strong relationships with a portfolio of 20 clients.- Conduct weekly performance touchbase meetings to discuss progress, challenges, and opportunities.2. Team Leadership:- Lead, motivate, and develop a team of 8-12 revenue management professionals.- Set clear goals, monitor performance, and provide guidance to ensure the team's success.3. Revenue Management:- Apply advanced principles of revenue management to optimize pricing and inventory for clients.- Analyze market trends and travel seasonality to make informed decisions.4. Process Development:- Establish and refine processes for revenue management to enhance efficiency and effectiveness.- Ensure the team follows best practices in the industry.5. KPI Management:- Define key performance indicators (KPIs) for the team and measure their performance against these metrics.- Continuously monitor and improve KPIs to meet or exceed client expectations.6. Strategy Development:- Identify changes in market conditions, competitive landscapes, and travel trends.- Adjust and adapt revenue management strategies for clients accordingly. Qualifications: - Minimum of 6 years of experience in revenue management within the travel industry.- Bachelor's degree in a related field (MBA or advanced degree is a plus).- Proven experience in managing teams and client relationships.- In-depth knowledge of revenue management principles and industry best practices.- Strong analytical and problem-solving skills.- Exceptional communication and presentation abilities.- Ability to work under pressure and meet deadlines. Benefits: - Competitive salary and performance-based bonuses.- Opportunities for career growth and professional development.- A dynamic and collaborative work environment.- The chance to make a significant impact on the travel industry.If you meet the qualifications and are excited about the opportunity to lead a dynamic team in the travel revenue management sector, we invite you to join us in shaping the future of Travel revenue management. Apply today to be part of our innovative and dynamic team.