ServiceNow Lead

Skills: ServiceNow Technical Lead

Experience:8-12 Years

Job Location: All Birlasoft Locations

Technical / Professional Experience Requirement: 8 years

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.
• Specialization in designing solutions on ServiceNow platform basis the customer need.
• Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.
• Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.
• Experience in ITSM, HRSD and Portal development and design.
• Experience in tracking work items and reporting the progress to different stakeholders.
• Experience in handling escalations from within the team as well as project stakeholders.
• Know how to conduct requirement gathering for ServiceNow implementation.
• Experience in designing Technical (LLD) Design Documents, Training Documents etc.
• Experience in conducting Technical Reviews, End User Trainings.
• Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance.
• Expertise in designing ServiceNow Reports and setting up Performance Analytics .