Service Manager

As a Service Manager in the Earthmoving and Heavy Construction Equipment industry, you will be responsible for managing the service operations in Bharatpur, Rajasthan. With your extensive experience in service management and expertise in Earthmovers and Construction Equipment, you will play a crucial role in ensuring customer satisfaction and operational efficiency. Your key responsibilities will include overseeing the day-to-day service operations, addressing customer service issues promptly and professionally, coordinating with technicians and service teams, and maintaining high levels of customer satisfaction and retention. You will also be responsible for monitoring equipment performance, planning preventive maintenance, maintaining service records, reports, and warranty documentation, as well as providing technical support and training to the service team. To excel in this role, you should have at least 5-10 years of experience in Service Management of Earthmovers or Heavy Construction Equipment, along with a B-Tech/Diploma in Mechanical, Electrical, or Automobile Engineering. Additionally, a strong knowledge of brands like JCB, CAT, Komatsu, Volvo, etc., excellent customer handling and problem-solving skills, and strong team management and leadership qualities are essential. Ideal candidates for this position would be those from the local territory of Bharatpur or nearby areas, who can effectively lead and manage the service operations while ensuring the highest standards of service delivery and customer satisfaction.,