Service Manager

The Service Manager for Automotive Engines is responsible for overseeing the service operations related to diesel/petrol engines, ensuring high-quality repairs, customer satisfaction, and efficient workshop functioning. This role involves managing the service team, improving processes, and maintaining strong relationships with customers and OEMs.

Key Responsibilities:

• Manage daily service operations including engine diagnostics, repairs, overhauls, and preventive maintenance.
• Supervise and lead a team of service engineers, technicians, and support staff.
• Ensure all service jobs are completed on time, within cost estimates, and according to quality standards.
• Coordinate with OEMs for warranty claims, service bulletins, technical updates, and training programs.
• Establish and monitor service KPIs (turnaround time, first-time fix rate, customer satisfaction, etc.).
• Handle customer complaints and provide prompt resolutions to ensure high customer satisfaction.
• Develop and implement service plans, schedules, and manpower allocation.
• Maintain proper documentation of job cards, service history, and reports.
• Ensure adherence to safety, environmental, and company policies in the workshop.
• Control service costs and improve profitability of the service department.
• Identify training needs and arrange skill enhancement for technical staff.

Key Skills & Competencies:

• Strong technical knowledge of diesel and petrol engines (preferably multi-brand or OEM-specific).
• Good leadership and team management skills.
• Excellent communication and customer-handling abilities.
• Proficiency in service management software and MS Office tools.
• Problem-solving and analytical mindset.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 25/07/2025