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Service Management (System Engineer/Lead)

Service Management (System Engineer/Lead)

Capgemini

4 - 8 years

8 - 12 Lacs

Mumbai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

service management change management mim service request itsm major incident management cmdb remedy networking problem management it service desk itil certified service desk management itil process incident management itil v3 itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis.

A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently.

Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting.

Your Profile

4-12 years of service management

ITIL v3 Certified (foundation as a minimum, manager or expert level desirable)

Strong verbal and writing skills in order to effectively communicate information to clients and internal team members

Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy)

Apart from these, other critical area is CMDB / Asset Management / SCAM

What will you love working at Capgemini

Working with clients across industries and geographies provides rich exposure to varied ITSM practices and challenges.

The focus on KPIs, SLAs, and CSAT ensures a performance-driven environment.

Theres a strong culture of ownership and accountability.

Capgemini encourages the use of AI, RPA, and analytics in service management, which keeps the work exciting and future-focused.

Location - Bengaluru,Mumbai,,Pune

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Capgemini

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Service Management (System Engineer/Lead)