178 Remedy Jobs

This is a hybrid techno-functional role ideal for a proactive professional who thrives in high-impact environments. you'll take ownership of the end-to-end configuration, customization, and administration of JIRA Service Management and JIRA Software projects , collaborating across IT, DevOps, and business functions to streamline workflows and improve project visibility. Key Responsibilities JIRA Service Management Configuration & Development Design and configure JSM projects, request types, SLAs, and workflows. Create dynamic forms with conditional logic and custom field behavior. Build customer-friendly portals and help centers for support ticketing. Develop custom dashboards and queues for support teams. Automation & Integration Implement complex automation rules using ScriptRunner and native JIRA automation. Integrate JIRA with tools such as Microsoft Teams , Azure DevOps , Confluence , Azure AD , etc Automate processes like ticket assignment, notifications, and escalations. JIRA Project Management Create and manage JIRA Software and Work Management projects for IT, development, and business teams. Configure boards (Scrum/Kanban), epics, stories, and task hierarchies. Maintain governance standards: templates, permissions, naming conventions. Enable agile best practices: sprint tracking, backlog grooming, and reporting. Administration & Governance Manage user roles, permissions, and license allocations. Perform regular audits and health checks; ensure platform hygiene. Maintain comprehensive documentation of all configurations and changes. Stakeholder Collaboration Liaise with ITSM leads, PMOs, developers, and support teams for requirement gathering. Train users, leads, and stakeholders on dashboards, filters, reports, and best practices. Act as the subject matter expert for JIRA-related problem-solving and process optimization. Required Skills & Qualifications 4+ years of hands-on experience with JIRA Service Management (Cloud or Data Center) 2+ years of experience in JIRA Project Management (Software or Business) Strong expertise in configuring workflows , automations , custom fields , permissions Proficiency in JQL , ScriptRunner , and integration using REST APIs Experience setting up agile boards (Scrum/Kanban) and managing project structures Familiarity with ITIL/ITSM frameworks and Agile methodology Excellent stakeholder communication, problem-solving, and documentation skills Preferred (Nice to Have) Atlassian Certifications (ACP-120, ACP-610, ACP-620) Experience with Confluence , Bitbucket , Azure DevOps , or Jenkins Experience in tool migration (eg, from ServiceNow, Zendesk, Remedy) Exposure to advanced portfolio tools like Advanced Roadmaps or BigPicture Experience conducting user training or leading JIRA adoption initiatives Why Join Us Opportunity to work with a leading global technology solutions provider Remote flexibility while supporting enterprise-grade platforms Exposure to cross-functional projects across ITSM, DevOps, and business domains Collaborative work culture with a performance-driven environment

The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e.g., ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Number of Openings 1 ECMS ID in sourcing stage 531133 Assignment Duration 6 Total Yrs. of Experience 8+ years Relevant Yrs. of experience 8+ years Detailed JD (Roles and Responsibilities) A competent professional having over 8+ years of IT industry experience as a Technical Developer JD Edwards Enterprise One with an exposure in wide Variety of projects. Expertise in development of Reports, Form Design Aid, Table Design Aid, Business View Design Aid, UDC, Financial Reports, Interfaces, Named Event Rules, C-Business Functions, Business Intelligence, Autotask Ticketing tool, Service Now, Remedy and One view Reporting, Orchestration Tool. Strong exp and knowledge of the JD Edwards Enterprise One Technical Foundation tools. Extensive experience on interfaces to exchange data to/from JDE to/from third party tools. E1 application troubleshooting and problem-solving techniques. Menu creation, Menu filtering and Menu promotion. Debugging in JDE (JDE Debug and troubleshooting process). Dedicated and Hard/Smart Working with a passion for perfection and excellence. Quickly adaptable to new technologies and highly self-motivated. Good understanding of Software Development Methodology and Business Standards. Quick learner and excellent team player having ability to meet tight deadlines and work under pressure. Highly self-motivated and able to set effective priorities to achieve immediate & long-term goals and meet project & operational deadlines. Support the business with all phases of the Project Life Cycle, including postproduction support and ongoing maintenance with JD Edwards Enterprise One all versions (9.0/9.1/9.2). Define project scope and measures need of requirements. Utilize experience using enterprise-wide requirements definition, management systems and methodologies. Assesses the impact of current business processes on users and stakeholders. Mandatory skills JDE developers Technical Developer JD Edwards Enterprise Desired/ Secondary skills Good client communication skills and good team player. Domain JDE Proposed Vendor Rate from ECMS ID (Visible to the user/ requestor) 10073 INR Per day Max Vendor Rate in INR Per Day (Currency in relevance to work location) 12500 INR Per day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. saurabh.agrawal03 Work Location given in ECMS ID Anywhere in India Is it complete WFO or Hybrid model (specify the days) Hybrid BG Check (Post or Pre onboarding) Post Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO UK Shift - 2:30 PM to 11:30 PM IST

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e.g., ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1

Job Summary The Sr. Infra Developer will be responsible for designing implementing and maintaining infrastructure solutions using BMC Helix technologies. This role requires a deep understanding of BMC Helix Remedy-SmartReporting DWP & SmartIT Dashboards CMDB and Remedy. The candidate will work in a hybrid model with rotational shifts ensuring seamless infrastructure operations and contributing to the companys technological advancements. Responsibilities Design develop and maintain integrations from sources of record/tools to BMC CMDB Design and develop Remedy workflow and code. Design develop and maintain CMDB reconciliation and normalization logic. Integrate CMDB with multiple systems using Atrium Spoon and Atrium Integrator. CMDB admin activities including Data load Normalization Reconciliation Precedence rules configuration etc. Knowledge of CMDB data dependencies with ITSM modules like Change Management and Incident Management etc. Design and Develop CMDB reports using Smart Reporting/BMC Helix Dashboards. Good to have third party reporting tool knowledge e.g Power BI. Documentation on CMDB development integration. CMDB enhancements and Developments on BMC SaaS Helix Platform. Configuration and Administration of OOTB BMC Helix CMDB Effective communication Drive and lead designs and development recommendations to standardize improve or redesign processes. Recommend and implement changes to existing data model that will mature use of CMDB. Certifications Required BMC Certified Professional in Helix Remedy or equivalent certification.

Number of Openings 1 ECMS ID in sourcing stage 524047 Assignment Duration 6 months Total Yrs. of Experience 5+ Relevant Yrs. of experience 3+ Detailed JD (Roles and Responsibilities) Administer, manage, and troubleshoot BeyondTrust Endpoint Privilege Management (EPM) across Windows and Mac endpoints . Provide Level 2 support for EPM-related incidents, service requests, and policy configurations. Design, implement, and fine-tune privilege elevation policies, application control, and least privilege access strategies. Perform system health checks, monitor EPM logs, and resolve alerts and misconfigurations. Work closely with L3, and cross-functional teams to ensure smooth operations and timely incident resolution. Collaborate with endpoint security and IT infrastructure teams to align privilege management policies with organizational standards. Maintain and manage Active Directory objects, group policies , and permissions as part of EPM integrations. Utilize SIEM tools to monitor and troubleshoot endpoint devices Create clear and concise documentation for processes, technical configurations, and troubleshooting guides. Generate detailed and summary-level reports using Microsoft Excel for audits, metrics, and status updates. Log incidents, actions, and resolutions in ticketing systems like ServiceNow, Remedy, or equivalent tools. Maintain professional communication via email, chat, and calls with end-users and stakeholders. Participate in rotational shifts including nights, weekends, and holidays as needed. Mandatory skills BeyondTrust Endpoint Privilege Management Desired/ Secondary skills BeyondTrust certifications or equivalent training in Privilege Management. Experience supporting macOS endpoints in enterprise environments. Familiarity with ITIL framework and experience in a ticket-based support structure. Exposure to endpoint management tools like SCCM , Intune , or Jamf (for Mac). Awareness of cybersecurity best practices and compliance standards (e.g., ISO 27001, NIST, GDPR). Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) INR 7500 (Can go little higher if the profile is good enough) Work Location given in ECMS ID Hyderabad WFO/WFH/Hybrid WFO Hybrid BG Check (Before OR After onboarding) Pre onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO 2 shifts - 12 PM to 8:30 PM and 7:30 PM to 4:30 AM - 5 days a week (as required)

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Identity and Access Management (IAM) Operations Good to have skills : Microsoft Entra Verified ID, Business CommunicationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary As a Team Lead IAM Infrastructure Operations, you will be responsible for leading a team that ensures the stability, security, and compliance of enterprise Identity and Access Management (IAM) infrastructure. The role covers core IAM technologies like PKI, Active Directory, ADFS, smartcard infrastructure, certificate lifecycle management, and includes exposure to modern identity platforms such as Azure Entra ID and Okta.Key Responsibilities- Lead and manage day-to-day operations for IAM infrastructure including:- Microsoft Active Directory, Entra ID / Azure AD, ADFS, and Domain Controller services.- PKI infrastructure components:Enterprise/Subordinate CAs, NDES, Certificate Templates, and autoenrollment.- Certificate lifecycle management for user, device, and service authentication.- Authentication services involving smartcards, crypto cards, and MobilePass solutions.- IAM vulnerability remediation (e.g., BloodHound exposure, AATP sensor health checks).- Provide L3 support and guide the resolution of complex IAM issues across on-prem and cloud environments.- Coordinate and handle technical bridge calls, escalations, and RCA documentation.- Proactively manage CRs, DR drills, and IAM-related audit requirements.- Develop, validate, and deploy automation scripts (e.g., PowerShell, Ansible) to streamline IAM tasks.- Maintain comprehensive documentation for operational runbooks, infrastructure diagrams, and change records.- Collaborate with cybersecurity teams, application owners, and external vendors to ensure secure access architecture.Required Skills & Qualifications- 5+ years of experience in IAM infrastructure operations with 12 years in a leadership or team lead capacity.- Strong technical expertise in:- Active Directory, Group Policy, and LDAP- Entra ID / Azure AD, ADFS, and Conditional Access Policies- Public Key Infrastructure (PKI), including CA/NDES/CRL management- Smartcard authentication, HSM integrations, and crypto card-based logins- Experience with automation scripting (PowerShell is a must)- Working knowledge of ticketing tools like ServiceNow, Remedy, or JIRA- Excellent communication skills, both written and verbal- Strong problem-solving abilities and proactive issue resolution- Skilled in handling technical calls and escalationsPreferred Qualifications- Hands-on experience or knowledge in:- Okta (SSO, MFA, Lifecycle Management)- PKI deep-dives such as cross-certification, template security, and Root CA management- Certificate Authority platforms (e.g., Microsoft CA, DigiCert, AXIAD)- Microsoft Certifications (SC-300, AZ-500, MS-101) or equivalent- Familiarity with security analytics and governance tools (e.g., Defender for Identity, BloodHound)- Understanding of regulatory frameworks (SOX) Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Active Directory.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

FMS L1: Previous experience in a technical support role, with a focus on on-site support preferred. Knowledge of hardware, software, and networking technologies. Experience with Windows and GSuite Workplace. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and prioritize tasks in a fast-paced environment. Valid drivers license is preferred. Bachelor s degree in computer science, Information Technology, or related field preferred. FMS L2 Requirements: Previous experience in a Field IT Service Agent role or similar technical position. Strong knowledge of hardware, software, and networking technologies, with a focus on advanced troubleshooting and problem-solving. Experience with Windows Server, Active Directory, Exchange Server, and virtualization technologies (e.g., VMware, Hyper-V). Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and IT teams. Ability to work independently and prioritize tasks in a fast-paced environment with minimal supervision. Valid drivers license preferred. IT certifications such as Network+, Security+, Microsoft Certified Professional (MCP), or similar are desirable. Bachelor s degree in computer science, Information Technology, or related field preferred. We are looking for proactive and technically skilled FMS L1 L2 Support Engineers to join our IT support team. The role involves providing on-site and remote support services for IT infrastructure, including hardware, software, and networking issues. The ideal candidate should have a strong service mindset, a good understanding of IT support fundamentals, and excellent problem-solving abilities. Educational Qualification: Diploma or Bachelor s Degree in Computer Science, Information Technology, or a related field. L1: Basic knowledge of Windows OS, MS Office, and hardware troubleshooting. L2: Strong knowledge of Windows desktop OS, basic server knowledge, Active Directory, and networking basics (IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Remedy) is preferred. Excellent communication and interpersonal skills. Willingness to work in rotational shifts or on-site as needed. IT certifications like CCNA, MCP, and ITIL Foundation are an added advantage.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : IBM Tivoli Netcool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement new technologies for system and software maintenance- Conduct regular system and software audits for performance optimization Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Tivoli Netcool- Strong understanding of system and software troubleshooting- Experience in hardware and software support- Knowledge of operating system-level implementation- Familiarity with server and network maintenance "Accenture GenWizard*, GenAI, Client Tools SCOM, Solarwinds, Netcool, Azure Monitor" Additional Information:- The candidate should have a minimum of 5 years of experience in IBM Tivoli Netcool- This position is based at our Gurugram office- A 15 years full time education is required Qualification 15 years full time education

Remedy developer U3/U4 Location : Pune Kolkata Bengaluru Min Experience 2 years BMC Remedy Solutioning, Installation, Configuration and Upgrades Strong skill in CMDB Expertise in Service Catalog design , consolidation Expertise in designing custom applications on BMC Remedy platform according to Business needs Expertise in design and build of 3rd party integration Expertise in Remedy OnDemand and Helix platform

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

Windows Admin Development of the Standard Operating Environment (SOE) for desktop and Servers platform Identification and analysis of Patches Identifying the impact of technical changes to or affecting the SOE to an operational level Provide 3rd line support to client support teams for the SOE when required Analytical and methodical approach to problem solving Effective communication skills in both verbal and written English Good organizational, interpersonal and documentation skills Very Client focused with regards to service delivery Self-driven and able to work by yourself or within a team Good troubleshooting skills (the ability to think logically through a problem) MCSE/MCP Certification in Windows An understanding of Software Deployment and Remote Support Tools Experience in Active Directory, Group Policy An understanding of Remedy EARS ServiceNOW or any such too Required Skills o MDT (Microsoft Deployment Toolkit) 2012/2013 o Desktop/Server Deployment Experience and/or SCCM experience

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant , Wireless Network Engineer ! In this role Administrator who would help to monitor , test, troubleshoot and resolve Wi-Fi /Wireless network equipment related queries/issues. Also to provide support for network equipment including routers, switches , wireless devices . Responsibilities Designing and implementing new network solutions and/or improving the efficiency of current networks. Installing, configuring and supporting network equipment including routers, switches, wireless devices Configuring firewalls, routing and switching to maximize network efficiency and security. Maximizing network performance through ongoing monitoring and troubleshooting Provide critical thinking to complex problems in a 24/7, mission critical network environment. Process, monitor and prioritize trouble tickets. Automate the tasks, which should be automated. Provide support and administration of customer firewalls and security appliances. Provide support and administration of customer network load balancing appliances. Hands on experience on Cisco Routers, Switches, Wireless Controllers, SD WAN, Rukus , AAA, Nokia, BENU Servers, AP Controllers Hands on experience on CyberArk and Wireless platform, 5G Technology, BPA, Linux/Unix Knowledge about Security products Cisco ISE, ASA firewall , Fort iGATE, Forti Analyzer, Forti Manager, Cisco Wireless, Prime, Cisco DNA. Knowledge Level 3 and Level2 operational support and solutions creations in WIFI technology Good amount of hands-on experience in Network health monitoring Tools Knowledge about ITIL Framework and Remedy - Like service now. Having strong operations skills to implement network changes and following ITIL process , change management. Handling escalations. Arranging scheduled upgrades , i nvestigating faults in the network . Updating network equipment to the latest firmware releases Reporting network status to key stakeholders Troubleshoots network problems. IP address auditing. Establishes networking environment by designing system configuration and directing system installation. Defines, documents, and enforces system standards. Maximizes performance by troubleshooting network problems and outages and scheduling upgrades. Thorough understanding of the TCP/IP protocol. Detailed knowledge of the OSI layers 1-4 and 7 associated equipment. Firewall : Palo Alto Load Balancers Switches: Cisco Qualifications we seek in you! Minimum Q ualifications / Skills B achelor&rsquos degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required . Proven communication skills when working with other technical towers to work out issues . Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude. Must understand various logging methods and security event terminology. Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues . Proven communication skills when working with other technical towers to work out issues. Preferred Q ualifications / Skills Very good written and presentation / verbal communication skills with experience of customer interfacing role. In- depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude. Good ITIL knowledge Flexible to work for 24x7 process. Excellent Communication and interpersonal Skills Ability to prepare Dashboards and Reports Experience of working independently & as a team player Should have a proactive work approach and ability to think out of the box. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training .

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: -Relevant 6+ Years of exp - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Do : As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer Driving the internal audits, define and drive service improvement programs based on the external audit findings Report the Customer on all Process areas as per the Contractual agreements. Experience/ Skills: 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. Capability to deliver ITIL Trainings Excellent team management skills and inter-personal skills Excellent Presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Graduate or Postgraduate in Management / Engineering / Computer sciences Mandatory Skills: ITIL Cross Functional Service Management. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

Arcadis Development teams within our Intelligence division deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug - they make a significant impact on the design and development of state-of-the-art projects. We are looking for a DevOps Engineer to join our growing and dynamic product team. Responsibilities: Proficiency in working with a variety of operating systems including Windows, Linux, Hyper-V, VMWare, and Unix. Configuration and maintenance of secure infrastructure, including address translations, port security for firewalls, and ensuring compliance with security standards. Installation, configuration, management, and maintenance of network devices and appliances. Collaboration on defining security requirements and conducting tests to identify weaknesses. Creating disaster recovery plans and monitoring network backups. Building, securing, and maintaining on-premises and cloud infrastructures. Ensuring availability, performance, security, and scalability of production systems. Troubleshooting system issues causing downtime or performance degradation with expertise in Agile software development methodologies. Implementing CI/CD pipelines, automating configuration management, and using Ansible playbooks. Enforcing DevOps practices in collaboration with software developers. Automating alerts for system availability and performance monitoring. Enhancing development and release processes through automation. Prototyping solutions, evaluating new tools, and engaging in incident handling and root cause analysis. Leading the automation effort and maintaining servers to the latest security standards. Understanding source code security vulnerabilities and maintaining infrastructure code bases using Puppet. Building deployment and testing pipelines using Jenkins, CloudFormation, and Puppet for automated provisioning of cloud infrastructure. Supporting and improving Docker-based development practices. Contributing to maturing DevOps culture, showcasing a methodical approach to problem-solving, and following agile practice 5+ year of hands-on experience in DevOps in Linux based systems Familiarity and/or experience with network technologies (Cisco, Juniper, HPE, etc.), Cloud technologies (VMware, Openstack, Azure, GCP, AWS), CI-CD tools (Jenkins, Ansible,

About Rockwell Automation Rockwell Automation is a global technology leader dedicated to helping the worlds manufacturers become more productive, sustainable, and agile. With over 28,000 employees worldwide, we are proud to support companies that feed the world, deliver life-saving medicine, and drive clean water and green mobility initiatives. We welcome all makers, forward-thinkers, and problem-solvers who are looking for a place to do their best work. If thats you, wed love to have you join us! Job Description The Problem Manager is responsible for owning the end-to-end problem management lifecycle across global NOC/SOC operations. This role ensures effective root cause analysis (RCA), eliminates recurring incidents, and enhances the stability of services spanning Data Center, Network, and Cybersecurity managed services. Location: Noida, India (Hybrid Schedule) Reports to: Manager, Poland Your Responsibilities Lead RCA investigations for major incidents; document and track corrective actions. Develop and maintain a Known Error Database (KEDB). Analyze incident trends and recurring issues to drive systemic improvements. Collaborate with Engineering, Service Delivery, and Vendor teams for permanent fixes. Present problem reviews to customers and internal leadership. Monitor effectiveness of preventive measures and problem resolution plans. Contribute to audit readiness and compliance reporting (e.g., ISO 27001, NIST). The Essentials - You Will Have: 5+ years of experience in problem management or incident response in IT operations. Strong technical understanding of enterprise networks, data centers, and cybersecurity environments. Familiarity with ITIL framework Strong analytical, facilitation, and communication skills. Experience with tools like ServiceNow, Jira, or Remedy. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Problem Management certification Experience with virtualization platforms (VMware, Nutanix). Knowledge of server hardware (Dell, HP, Cisco). Familiarity with network switches (Cisco, HPE, Dell). Experience with Microsoft Windows Servers (2008-2025). Knowledge of backup solutions (Veeam, BackupExec, Cove, etc.). Exposure to MSR solutions (e.g., Cyolo, Claroty). Experience with infrastructure monitoring platforms. Familiarity with firewalls (Cisco, Palo Alto, Fortinet). What We Offer Comprehensive mindfulness programs, including premium Calm membership. Volunteer Paid Time Off (available after 6 months of employment). Company volunteer and donation matching programs. Employee Assistance Program. Personalized wellbeing programs through our OnTrack platform. On-demand digital course library for professional development. ...and other local benefits! Our Commitment At Rockwell Automation, we are committed to building a diverse, inclusive, and authentic workplace. If youre excited about this role but dont meet every qualification, we still encourage you to apply. You might be the perfect fit for this or another role. Note: Employees are expected to work on-site at least on Mondays, Tuesdays, and Thursdays unless business obligations require otherwise. #LI-Hybrid #LI-MS2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description About Rockwell Automation Rockwell Automation is a global technology leader dedicated to helping the worlds manufacturers become more productive, sustainable, and agile. With over 28, 000 employees worldwide, we are proud to support companies that feed the world, deliver life-saving medicine, and drive clean water and green mobility initiatives. We welcome all makers, forward-thinkers, and problem-solvers who are looking for a place to do their best work. If thats you, wed love to have you join us! Job Description The Problem Manager is responsible for owning the end-to-end problem management lifecycle across global NOC/SOC operations. This role ensures effective root cause analysis (RCA), eliminates recurring incidents, and enhances the stability of services spanning Data Center, Network, and Cybersecurity managed services. Location: Noida, India (Hybrid Schedule) Reports to: Manager, Poland Your Responsibilities Lead RCA investigations for major incidents; document and track corrective actions. Develop and maintain a Known Error Database (KEDB). Analyze incident trends and recurring issues to drive systemic improvements. Collaborate with Engineering, Service Delivery, and Vendor teams for permanent fixes. Present problem reviews to customers and internal leadership. Monitor effectiveness of preventive measures and problem resolution plans. Contribute to audit readiness and compliance reporting (e. g. , ISO 27001, NIST). The Essentials - You Will Have: 5+ years of experience in problem management or incident response in IT operations. Strong technical understanding of enterprise networks, data centers, and cybersecurity environments. Familiarity with ITIL framework Strong analytical, facilitation, and communication skills. Experience with tools like ServiceNow, Jira, or Remedy. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Problem Management certification Experience with virtualization platforms (VMware, Nutanix). Knowledge of server hardware (Dell, HP, Cisco). Familiarity with network switches (Cisco, HPE, Dell). Experience with Microsoft Windows Servers (2008-2025). Knowledge of backup solutions (Veeam, BackupExec, Cove, etc. ). Exposure to MSR solutions (e. g. , Cyolo, Claroty). Experience with infrastructure monitoring platforms. Familiarity with firewalls (Cisco, Palo Alto, Fortinet). What We Offer Comprehensive mindfulness programs, including premium Calm membership. Volunteer Paid Time Off (available after 6 months of employment). Company volunteer and donation matching programs. Employee Assistance Program. Personalized wellbeing programs through our OnTrack platform. On-demand digital course library for professional development. . . . and other local benefits! Our Commitment At Rockwell Automation, we are committed to building a diverse, inclusive, and authentic workplace. If youre excited about this role but dont meet every qualification, we still encourage you to apply. You might be the perfect fit for this or another role. Note: Employees are expected to work on-site at least on Mondays, Tuesdays, and Thursdays unless business obligations require otherwise. #LI-Hybrid #LI-MS2

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: We are looking for a Network Project & Change Lead with experience managing large-scale network deployments and changes in enterprise environments. The ideal candidate will have a solid understanding of LAN, WAN, and SD-WAN technologies but will primarily focus on project execution, stakeholder coordination, and change governance (CAB processes). The role will interface with Stakeholders, Design & Deployment and external vendors to ensure smooth, risk-free implementations. 12+ years of experience in network projects and change management roles. Should have understanding in networking and a strong understanding of Agile and DevOps practices. Hands-on experience with enterprise change processes (preferably ITIL-aligned). Ability to manage multiple changes and projects across global time zones. Experience leading CRs in CAB environments, including presenting technical changes and coordinating validations. Familiarity with project tools (Jira, MS Project, Smartsheet) and change systems (ServiceNow, Remedy, etc. ). Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments. Understanding of enterprise LAN, WAN, SD-WAN environments Requirements To be successful in this role, you should meet the following requirements: Project Execution, Manage end-to-end project tasks: requirements intake, plan creation, resourcing, dependencies, tracking, and status reporting. Change management, Own the change lifecycle for network projects: from creation of CRs to CAB approvals, execution, and post-change review. Also, Present changes confidently in CAB meetings and follow through with validation. Stakeholder & Team Coordination, SPOC for projects, Design & Delivery team along with partners involved into projects. Reporting, provide view of resource utilization, project executed and billings. Certifications (Preferred): ITIL Foundation certification or equivalent change governance training.

We are seeking an experienced Senior Oracle SCM Functional Consultant with strong functional expertise in Order Management (OM), Inventory (INV), and Purchasing (PO) modules and proven experience in Production Support. The ideal candidate will provide day-to-day support for Oracle SCM applications, work closely with business users to resolve issues, and ensure the stability and performance of SCM operations in a live production environment. Key Responsibilities: Provide functional production support for Oracle SCM modules: Manufacturing, Order Management, Inventory, and Purchasing. Monitor and resolve user tickets, incidents, and service requests in a timely manner. Perform root cause analysis and implement permanent fixes for recurring issues. Handle month-end, quarter-end, and year-end support activities related to SCM modules. Collaborate with technical teams to resolve integration and interface-related issues. Identify process improvement opportunities and recommend configuration or process changes. Support enhancements, patch testing, and Oracle upgrades. Document issue resolutions, FAQs, and knowledge articles to enhance support quality. Engage with Oracle Support (SRs) for issue resolution when needed. Ensure business continuity by proactively monitoring system performance and functionality. Required Skills and Qualifications: Bachelor s degree in Computer Science, Engineering, Supply Chain, or equivalent. 8+ years of functional experience in Oracle SCM modules (OM, INV, PO). 2+ years of hands-on production support experience in Oracle E-Business Suite (R12) and/or Oracle Fusion SCM. Strong understanding of Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes. Ability to analyze and troubleshoot functional issues quickly and effectively. Familiarity with ticketing tools like ServiceNow, Remedy, or Jira. Strong communication and interpersonal skills to interact with end-users and IT teams. Experience working in an SLA-driven support environment. Preferred Qualifications: Oracle SCM Cloud or EBS certification is a plus. Exposure to workflow and personalization/debugging tools. Knowledge of SQL for data analysis and issue troubleshooting. Familiarity with ITIL or other support methodologies.

Job Description - Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity - Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management - Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience - Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Masters or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree) What You Will Do : We are currently seeking an experienced Asset Management Analyst. In this role, you will be responsible for assisting with the day-to-day administration of our global software portfolio. This position requires someone who has experience in the operational concepts/procedures of IT Software Lifecycle Management. This includes request management, license harvesting as well as partnering with the IT End Point Team for deployments. This also includes keeping the software licensing/subscription data evergreen in the system of record. This role will also act in a backup capacity to the IT hardware asset team in Trivandrum, assisting in onboarding, offboarding and equipment inventory reconciliation. These duties will be performed in a highly professional manner, utilizing great verbal and written communication skills Essential Job Functions Oversee the End User request process for installing approved software packages onto company endpoint devices Assist IT Software Asset Lead to correctly reflect the complete lifecycle of all IT software contracts/licenses/subscriptions in the system of record Assist in the lifecycle management of software contracts, licenses and subscriptions through quoting, PO processing and invoice reconciliation Assist in monitoring the Software Standardization process of vetting new software titles requested for use by company employees Uphold and promote the value of Software asset management policies, processes and procedures within the organization to ensure compliance and reduce risk. Assist in analysis of software usage data for billing and license reclamation purposes Additional Responsibilities Provide support for any software request related incidents in Service Now tool and resolving within SLA Escalate more complex problems or unresolved issues to the next level within team Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on software licensing questions Accept inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office (back up capacity) Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) (back up capacity) Address client questions using available information resources Comply with Corporate IT Service Management and Asset Management policies, procedures and directives Recommend process changes as needed to improve service levels Communicate company policies and standards to end users What You Will Need : Minimum 2-5 years’ experience with Service Now (Incident, Request, Asset Modules) Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, executives, and IT management. Must be able to work independently and self-directed, and within a team maintain IT Asset Management coverage and support model Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams, Word and Excel Experience working professionally with customers remotely via phone, chat, email, and in person Strong problem-solving, planning and organizational skills Must be proactive, punctual and be able to multitask efficiently Bachelor’s degree in business, Finance or IT related field 3+ Years Experience with Software Asset Management Basic understanding of IT Infrastructure in a Corporate Environment What Would Be Nice To Have : 3+ Years Experience with Microsoft Licensing and Portal Administration

Job Title: Multilingual Support Analyst (Dutch) Position: Senior Systems Engineer/Lead Analyst Experience:2+Years Category: Software Development/ Engineering Main location: Bangalore Position ID: J0425-2156 Employment Type: Full Time Job Description : We are seeking a proactive and customer-focused Multilingual Support Analyst fluent in Dutch to join our L2 Service Desk team. The role involves providing technical support to end users, troubleshooting and resolving incidents, and ensuring a high level of customer satisfaction. This is an excellent opportunity to work in a dynamic environment supporting global users. Required Skills & Qualifications: Fluency in Dutch and English is mandatory 2+ years of experience in a technical support/service desk role, preferably at L2 level Strong understanding of Windows OS, MS Office Suite, Active Directory, and basic networking concepts Experience with remote support tools and ticketing systems (e.g., ServiceNow, Remedy) Knowledge of ITIL framework; ITIL certification is a plus Excellent communication and problem-solving skills Ability to work independently and manage multiple priorities Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritise and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization. Your future duties and responsibilities Provide Level 2 technical support for hardware, software, network, and application-related issues Handle escalated tickets from L1 service desk and ensure timely resolution Communicate effectively with end users in Dutch and English via phone, email, and remote tools Troubleshoot incidents, perform root cause analysis, and implement preventive measures Escalate complex issues to L3 teams or relevant support groups as required Document all incidents, resolutions, and updates in the ticketing system Adhere to defined SLAs and maintain a high level of first-time resolution Collaborate with global support teams and contribute to knowledge base creation Follow ITIL processes for incident, problem, and change management Required qualifications to be successful in this role Experience supporting enterprise environments Knowledge of additional European languages is an advantage Technical certifications (e.g., CompTIA A+, Microsoft, Cisco) are a Plus Skills: Dutch Communications Management German Help Desk/IT Services IT Service Management