Service Engineer

!!! Urgent Opening !!!

Post :-

Base Location :-

Working Area :-

REPORTING TO

Qualification

Contact :-

7410785714

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Skill Requirements:

● 2yrs + experience in a similar role.

● In-depth product knowledge

● Proactive attitude with a passion for customer satisfaction.

● Verbal communication skills in Marathi , Hindi and English

● Basic mail communication and Excel.

● Excellent time-management skills.

● Problem solving/troubleshooting skills

● Selling skills

● Customer relationship management skills

Responsibilities:

● Providing prompt service support for the assigned customers.

● Ensuring uptime of machines promptly

● Commissioning of the machines in the assigned region within stipulated time & minimal costs.

● Ensuring customer delight by enhancing their experience through prompt service and

excellent coordination with HQ for customer related matters.

● Completion of work in the assigned time-frame and submitting daily service reports.

● Providing daily status of service visits to reporting manager and regular expense statements.

● Resolving complaints and concerns on phone

● Managing client accounts of the assigned region, develop good relations with client and

regularly visit them to understand their machine issues , offer AMCs, monitor consumables

and spares requirement.

● Demonstrating benefits of company offerings and performing product demonstrations & new

offers.

● Meeting planned service & sales goals.

● Overseeing spares/consumables dispatch process of the key account and facilitating order

fulfilment.

● Supporting Receivable Accounts Executives for outstanding payment.

● In case of no service call, service engineer should visit regional accounts for AMC, service

and spares monitoring & offering.

● Travelling to other regions for service/commissioning activities on need basis

● Identifying opportunity for retrofitting our machines and competitor machines and recapturing

cost accounts and retaining existing accounts.