Service Desk Professional

The Service Desk Professional at Quess IT Staffing in Bangalore, India, plays a crucial role in providing frontline technical support. Your expertise in Email Configuration using Outlook and Exchange, VPN setup and troubleshooting, and Windows installation and configuration processes is essential to assist users efficiently. As a Service Desk Professional, your strong problem-solving skills enable you to diagnose and resolve technical issues promptly. Effective communication and active listening are vital to understand user requirements and provide clear guidance. Time management and stress management skills are crucial for handling multiple requests while ensuring service quality. A customer service orientation is key to ensuring a positive user experience. Team collaboration is essential for sharing knowledge and enhancing support processes. Attention to detail is necessary for accurate documentation and configuration management. Responsibilities: - Demonstrate expertise in Email Configuration (Outlook, Exchange), VPN Setup and Support, and Windows installation and configuration to offer expert technical assistance. - Respond promptly to user inquiries and troubleshoot technical issues related to email systems, VPN connectivity, and Windows environments. - Install, configure, and maintain Windows operating systems and related software to ensure optimal performance and security. - Collaborate effectively with team members to escalate and resolve complex technical problems and share best practices. - Maintain detailed records of support requests, solutions, and system configurations to support knowledge management. - Communicate clearly and professionally with users to explain technical information and provide guidance. - Manage time efficiently to prioritize tasks, handle multiple support requests, and meet service level agreements. Qualifications: - A Bachelor's degree in Information Technology, Computer Science, or a related field is required. - Candidates should have 2 to 4 years of relevant experience in technical support or service desk roles. - Proven experience with Email Configuration, VPN support, and Windows system management is essential. We are looking for a Service Desk Professional with 2-4 years of experience proficient in Email Configuration, troubleshooting, VPN setup, and Windows installation. The ideal candidate will showcase effective communication, problem-solving, and time management skills, along with a strong customer service orientation and attention to detail. Your ability to deliver exceptional technical support in a collaborative environment is crucial to success at Quess IT Staffing.,