Service Coordinator

Position Overview:

The Service Coordinator will be responsible for handling end-to-end enquiries and service coordination related to ship navigation and communication equipment. This role involves close interaction with clients, vendors, and internal teams to ensure timely and accurate proposal submission, job execution, and billing.

Key Responsibilities:

1. Enquiry Handling:

• Understand and identify the nature and technical requirements of each client enquiry.
• Float enquiries to designated vendors and collect quotations.
• Evaluate vendor quotations to ensure competitive pricing and compliance with client needs.
• Apply appropriate mark-up and prepare final proposals for clients.

2. Client Interaction & Order Follow-up:

• Follow up on submitted proposals to address queries and negotiate terms if required.
• Communicate effectively with clients over phone, email, or Microsoft Teams to clarify requirements.
• Proactively pursue open proposals to convert them into confirmed orders.

3. Job Execution:

• Upon order confirmation, coordinate with the selected vendor by providing agent and delivery details.
• Monitor the execution of services to ensure timely and quality completion.
• Collect and verify service/job completion reports from vendors.

4. Billing & Documentation:

• Prepare re-billing files accurately based on the vendor’s service report.
• Coordinate with the accounts team for timely processing and submission of client invoices.

5. Team Coordination & Monitoring:

• Monitor incoming enquiries and maintain an updated enquiry tracker.
• Analyze and distribute enquiries among the team to ensure timely response and job execution.
• Support the team to resolve any operational challenges during job execution.

Skills & Requirements:

• Basic knowledge of marine navigation and communication equipment is essential.
• Strong communication and coordination skills to interact with clients and vendors.
• Good understanding of proposal preparation, cost evaluation, and billing processes.
• Proficiency in MS Office and virtual communication tools like Microsoft Teams.
• Ability to work independently and as part of a team in a fast-paced environment.

Training & Support:

• Comprehensive training will be provided to ensure a clear understanding of company processes and technical aspects of marine equipment.
• Ongoing support and guidance from the reporting manager and team.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Day shift

Application Question(s):

• Can you briefly describe your experience in handling technical or service coordination roles?
• What do you know about marine navigation and communication equipment? Can you name a few common systems?
• Have you worked in a client-facing coordination role before? What industries were involved?
• How do you ensure you fully understand a technical enquiry before floating it to vendors?
• Have you gone through the JD & have relevant experience?
• Do you have basic knowledge of marine navigation and communication equipment?
• What is your current salary & expectation?

Education:

• Bachelor's (Required)

Location:

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person

Application Deadline: 05/08/2025