Service Coordinator (1 year Contract)

Job Description

Job Title: Service Coordinator (Third Party - 1 Year Contractual Role) Title of Reporting Supervisor: Team Leader – Service Back Office Location: Mumbai Job Overview • Effectively manage and coordinate service activities to meet customer needs and expectations. • Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders. Job Responsibilities and Essential Duties • Strategic Planning. • Receive calls from the customer. • Schedule all Repair, Maintenance, Validation and Installation jobs. • Schedule FSE on a daily basis. (have to be aware where the FSE is at all times) • Ensuring the equipment data base is updated at creation of jobs. (once off) • Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans) (Installation jobs via a sales order) • Daily hours recon for FSE’s. • Daily and constant follow up with FSE’s on their open jobs. • Maintaining and updating the Work In Progress jobs. • Quotations on open jobs if required. • Liaising with customers if return visits are required and advising the customer the ETA of the parts i.e. updating the customer with relevant update for open jobs. • Checking Oxando connector (3 times a day) and clearing errors. • Assisting customers with any queries with regards to any jobs. • ZSH/RSH collaboration with regard to the FSE’s and/or any customer issues. • Responding to customer emails/queries in a timely manner. • Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Minimum Requirements • Minimum bachelor’s degree • Excellent knowledge of MS office Tools & SAP • Technical Knowledge is preferable. • Be knowledgeable of current risk management standards, Compliance, principles and frameworks. • Minimum 1 – 3 years work experience Required Knowledge, Skills, and Abilities • Excellent interpersonal and communication skills • Adaptability and Flexibility • Time Management • Customer Service Orientation • Teamwork and Collaboration • Organizational skills Show more Show less