Customer Interaction:Greeting customers, actively listening to their concerns about their vehicles, and gathering necessary information.
Diagnosis and Recommendations:Working with technicians to understand the nature of the vehicle's problem, explaining the recommended repairs to the customer, and providing options.
Estimates and Scheduling:Generating accurate cost estimates for parts and labor, scheduling service appointments, and communicating timelines to customers.
Order Management:Creating repair orders, submitting them to the service department, and potentially ordering necessary parts.
Communication and Explanation:Clearly explaining the nature of the repairs, the associated costs, and any warranty information to the customer.
Customer Satisfaction:Ensuring that customers are satisfied with the service provided, addressing any concerns or complaints, and maintaining positive relationships.
Upselling (in some cases):Identifying opportunities to recommend additional services or products that may benefit the customer and their vehicle, contributing to the shop's revenue.
Administrative Tasks:Maintaining accurate records of customer interactions, repair orders, and other relevant documentation

Job Types: Full-time, Fresher, Internship
Contract length: 12 months

Pay: ₹7,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Schedule:

Day shift
Fixed shift

Supplemental Pay:

Performance bonus

Work Location: In person

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