42 Jobs in Āsansol

Lead Generation and Prospecting: Sales executives actively seek out potential clients through various methods like cold calling, networking, and leveraging marketing leads. Client Relationship Management: They build and maintain strong relationships with existing and potential clients, ensuring customer satisfaction and identifying opportunities for upselling or cross-selling. Sales Presentations and Proposals: They create and deliver compelling presentations that highlight the value of the company's products or services to potential clients. Negotiation and Closing Deals: Sales executives negotiate terms with clients to reach mutually beneficial agreements and finalize sales. Sales Process Management: They manage the entire sales process from initial contact to closing, ensuring accurate record-keeping and timely follow-up. Reporting and Analysis: They track sales data, analyze trends, and provide regular reports to management, helping to refine sales strategies. Product Knowledge: Sales executives develop a deep understanding of the company's products and services, including features, benefits, and pricing. Market Research: They stay up-to-date on industry trends and competitor offerings, identifying opportunities for improvement and growth. Skills Required: Communication and Interpersonal Skills: Sales executives need to be effective communicators, both written and verbal, and possess strong interpersonal skills to build rapport with clients. Negotiation and Closing Skills: They need to be skilled negotiators, able to effectively navigate discussions and close deals. Problem-Solving and Analytical Skills: Sales executives need to be able to identify and address customer needs and challenges, and analyze sales data to improve performance. Organizational and Time Management Skills: They need to be organized and able to manage their time effectively to handle multiple tasks and meet deadlines. Resilience and Persistence: The sales field can be challenging, so resilience and persistence are important qualities. Product Knowledge and Market Awareness: A strong understanding of the company's products and the relevant market is essential. Digital Proficiency: In today's world, sales executives need to be comfortable using CRM software and other digital tools. Job Type: Full-time Pay: ₹6,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Language: English (Preferred) Work Location: In person Speak with the employer +91 9239124990

Job Name : Premier Acquisition Manager JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customer’s Having more than 1-2 year work experience

1.Self- Awareness, Behaviour Skills, time management, critical and adaptive thinking, problem-solving, creative thinking, social and cultural awareness, emotional awareness, learning to learn for continuous learning etc. in personal and professional life 2.Greet customers, take order and serve 3. Apply relevant Customer service skills 4.Clean tables and counters. 5.Exhibit Proper etiquette and conduct 6.Deal with customer payment and resolve customer service issues 7.Follow Health, hygiene and safety practices in the industry. 8.Effectively communicate with Guests and Colleagues No. of years of Experience Required 5 Years Certificate/Diploma/Degree holder with at least 5 years’ experience in F&B service including one year as supervisory capacity in a classified Hotel OR Restaurant Certificate/Diploma/Degree holder with at least 5 years’ experience in F&B service including one year as supervisory capacity in a classified Hotel OR Restaurant Experience as Departmental Trainer/ On the Job Trainer would be essential Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Monday to Friday Morning shift Weekend availability Work Location: In person

ZEDD STUDIO is an exclusive branded menswear store located in Howrah, West Bengal. We offer a wide range of menswear apparel with a staunch belief in authenticity and unmatched value for our customers. ZEDD STUDIO has a stronghold in both formal and casual menswear segments and is becoming one of the most trusted EBOs in the Eastern region of India. Our brand has been active in the fashion industry for over 30 years, with 40 stores and 500 multi-brand outlets across the country. Role Description This is a full-time on-site role for a Retail Store Manager at ZEDD STUDIO in Bankura. The Retail Store Manager will be responsible for managing the day-to-day operations of the store, ensuring customer satisfaction, implementing retail loss prevention strategies, overseeing inventory management, and leading the store team to meet sales goals. Qualifications Customer service and satisfaction skills Strong communication skills to effectively manage a team and interact with customers Experience in store management and operations Experience in Men's wear Retail store Excellent organizational and time management skills Energy to learn and grow Prior experience in the fashion industry is a plus Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Experience: total work: 2 years (Required) Retail sales: 1 year (Required) Language: Hindi, Bengali (Required) Work Location: In person

Responsibilities: Handle inbound and outbound calls for vehicle service follow-ups Confirm customer service bookings and appointment reminders Provide service updates and take customer feedback Maintain call logs and customer interaction records Coordinate with the service team for job status and delivery Promote service offers and AMC packages when required Requirements: 6 months to 2 years of experience in telecalling/customer support (Automobile industry preferred) Good communication skills in Hindi, English, and the local language Basic computer knowledge (MS Excel, CRM entry) Pleasant voice and positive attitude Job Types: Full-time, Permanent Pay: ₹12,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Automotive service: 1 year (Required) Work Location: In person

Posting Description for Internal Candidates Branch Manager Short Description for Internal Candidates Job Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively • Sale of MF and Insurance pro Description for Internal Candidates Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer – 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. Same Posting Description for Internal and External Candidates

Data Sourcing and Management Sourcing accurate contact details from online sources like LinkedIn, Fundoo data, Google search and from offline networks of the decision maker from the relevant departments of companies and organisations requiring our software products & solutions. Work out deep relationships with sales influencers such as Chartered Accountants, Tax Consultants, Accounts Practitioners, Computer Hardware Vendors, etc. Establish relationships with Industry & Trade Associations. Maintaining the database on the crm of the organizations. Sales Meetings Preparing for meetings via structured research about target client Having effective sales calls to: Understand the software requirements of the client. Position Sparsh as the best choice for the client Generate requirements for software from the client. Generate reference leads from sales influencers. Work out offline events with associations apart from conducting regular seminars / webinars for prospects / customers. Sales Proposals Create presentations based on the client requirements. Co-ordinate with the relevant team to generate proposals Sales Conversion Negotiate win-win deals. Maintain profitability index as per management guidelines Client Co-ordination Write emails professionally to record all discussions with the client. Be the interface between the client and the operations team from contract to completion of order. Job Type: Full-time Pay: ₹15,000.00 - ₹27,229.90 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Business development: 1 year (Preferred) Sales: 1 year (Preferred) Work Location: In person

Job Summary: We are looking for a dynamic and results-driven Sales Representative to join our automobile sales team. The ideal candidate will be responsible for understanding customer needs, offering suitable vehicle options, and closing sales effectively while delivering excellent customer service. Key Responsibilities: Greet customers and assess their vehicle needs and preferences. Explain features, advantages, and benefits of different car models. Provide detailed and accurate product information including price, financing options, and warranties. Conduct test drives and demonstrate vehicle functionality. Prepare quotations and assist customers in completing sales documents. Follow up with potential and existing customers to ensure satisfaction and repeat business. Maintain a strong knowledge of current inventory, sales promotions, and competitors. Achieve monthly and quarterly sales targets. Coordinate with the finance department for vehicle loan and insurance processing. Participate in showroom display arrangement and promotional events. Maintain proper documentation and update CRM systems. Required Skills & Qualifications: Minimum qualification: Graduate (preferred in Sales, Marketing, or Business). Proven experience in automobile sales or customer-facing roles. Strong communication and negotiation skills. Good knowledge of vehicles, market trends, and financing options. Proficiency in MS Office and CRM tools. Valid Driving License (mandatory). Preferred Attributes: High energy, confident and presentable. Ability to work under pressure and meet sales targets. Strong interpersonal and problem-solving skills. Job Types: Full-time, Permanent Pay: ₹12,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person

CCTV Camera both IP & Analog Installation Work Job Type: Full-time Pay: ₹7,800.00 - ₹10,400.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

CCTV technician well knowledgeof cctv camera work Job Type: Full-time Pay: ₹8,086.00 - ₹14,520.93 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Service MANAGER Work , Manage Service work , like , CCTV Camera, Computer Networking, Vedio Door Phone , Access Control, Intercom System ,WiFi Zone , AP Configuration And ALL IT work Job Type: Full-time Pay: ₹15,600.00 - ₹20,800.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Work Location: In person

We are seeking a dedicated and experienced Security Supervisor to oversee and manage security operations at [Company Name]. As a Security Supervisor, you will be responsible for ensuring the safety and security of all employees, visitors, and assets at our facility. You will lead and supervise a team of security officers, ensuring that all security protocols and procedures are followed efficiently. Key Responsibilities: Team Leadership: Supervise, train, and manage security personnel to ensure that they adhere to company policies and maintain a professional standard. Security Operations: Monitor and enforce security protocols and procedures, including access control, patrols, and emergency response. Incident Management: Respond to and resolve security-related incidents, including breaches, thefts, and disturbances. Prepare detailed reports of incidents and actions taken. Surveillance Systems: Operate and monitor security cameras, alarms, and other surveillance equipment to ensure continuous security coverage. Customer Service: Provide assistance to employees and visitors, ensuring a safe and welcoming environment while maintaining professionalism. Risk Assessment: Conduct regular security assessments to identify vulnerabilities and implement corrective measures as necessary. Compliance: Ensure compliance with all local, state, and federal regulations regarding safety and security. Emergency Response: Coordinate emergency response procedures and ensure that the security team is well-prepared for any crisis situations. Job Type: Full-time Pay: ₹17,500.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Key Responsibilities: Officer-land is responsible for delivering on the key responsibilities as part of GEECL’s performance management process. These include: Operations: · Custodian of all land related documents including mouza map, registered deed parcha, agreements, etc. · Custodian of all keys containing land related documents. · Verifying searching report /Parcha. · Verifying documents of land to be owned by the company. · Conducting survey of land owned/to be owned by company. · Conducting joint survey for any disputed measurement of land. · Liaising with different government departments related to land. · Initiation of regular payments to be paid as government LTS rent, Private lease rent, land & building tax payment etc. · Vesting of ceiling surplus land with the government in proper ways. · Getting accustomed to all works related to West Bengal Land Reforms Act, with help from other concerned departments (if required). Others: · Ensure adherence to the HR Policies & Statutory compliances. · Comply with the regulation no. 26 of the “OMR-2017” · Perform any other such duties / responsibilities as assigned by the Management from time to time. Quality, Health Safety and Environment (QHSE) Active involvement in adherence to GEECL’s Quality, Health, Safety and Environment Policy, Systems and Procedures under Integrated Management System. Qualification Graduation Location Asansol Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person

Seeking candidates who possess integrity, excellent communication, and strong analytical thinking. Perfectly suitable for our Investigation Officer position. Job Role:- Intelligent Member (IM) Salary:- ₹14,000/- to 16,000/- monthly (Salary during training period, 3 month- 10,000/- to 12,000/-) Other Benefits:- Incentives + Travel Allowance (TA) + Dearness Allowance (DA) Duty Timing:- 10.00 AM to 4.00 PM Duty Hours:- 8 Hours. (Saturday & Sunday off) Qualification:- Minimum 12th pass or graduate preferred Skills Required:- Attention to detail, Integrity, Strong communication, Analytical thinking, Problem solving Job Responsibilities: – Visit the local Police Station (PS) to collect official crime related data and case history as required. Follow local news sources, collect related intelligence and report to higher authorities. If needed visit your district’s District Magistrate (DM) office, appointments will be arrange by the company. Maintain detailed case files, evidence logs, and investigation reports. * Bike is not mandatory Job Resource Point Webel I.T Park, Module No.:- 408, Near Anandabazar Patrika Factory, Barjora, Bankura, Job Type: Full-time Pay: ₹14,000.00 - ₹16,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Key Responsibilities: Supervise and monitor the performance of security guards at various locations. Conduct regular site visits and inspections to ensure adherence to company policies and client requirements. Handle emergency situations and security breaches, coordinating with law enforcement when necessary. Report and document incidents, accidents, or any unusual activities at client sites. Ensure proper deployment and scheduling of security personnel. Provide training, guidance, and discipline to security staff as required. Act as a liaison between clients and the company to address operational concerns and feedback. Maintain accurate records of daily activities, attendance, and incident reports. Ensure security equipment is functional and properly maintained (CCTV, radios, access control, etc.). Support the recruitment process by conducting field assessments of new hires when required. Qualifications: High school diploma or equivalent (Bachelor’s degree preferred). Minimum 2-3 years of experience in the security industry, with at least 1 year in a supervisory or field role. Knowledge of security protocols, emergency response procedures, and local laws. Strong leadership and communication skills. Ability to work flexible hours, including nights, weekends, and holidays. Valid driver’s license and willingness to travel to multiple sites. . Job Type: Full-time Pay: ₹10,515.02 - ₹26,754.79 per month

Lead Generation and Prospecting: Identifying and qualifying potential customers through various channels like networking, cold calling, and market research. Client Relationship Management: Building and maintaining strong relationships with both new and existing clients to understand their needs and provide tailored solutions. Sales Presentations and Demonstrations: Effectively presenting products or services to potential clients, showcasing their value and addressing any concerns or objections. Negotiation and Closing Deals: Skillfully negotiating terms and conditions to finalize sales agreements, ensuring mutual satisfaction and alignment with company goals. Sales Reporting and Forecasting: Maintaining accurate records of sales activities, tracking progress, and generating regular reports to monitor performance and forecast future sales. Staying Informed: Keeping up-to-date with industry trends, competitor activities, and market dynamics to identify new opportunities and maintain a competitive edge. Collaboration: Working closely with other teams, such as marketing and customer support, to ensure a seamless client experience and contribute to overall business growth. Essential Skills: Communication: Excellent verbal and written communication skills to effectively convey information, build rapport, and negotiate deals. Negotiation: Strong negotiation skills to balance client needs with company objectives and secure mutually beneficial agreements. Interpersonal Skills: Ability to build and maintain strong relationships with clients and colleagues. Problem-Solving: Identifying and resolving client issues and concerns effectively. Time Management: Effectively managing time and prioritizing tasks to meet sales targets and deadlines. Product Knowledge: Possessing a deep understanding of the products or services being offered to effectively address client needs. Resilience: Maintaining a positive attitude and persevering through challenges and setbacks. Job Types: Full-time, Fresher, Internship Contract length: 12 months Pay: ₹7,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Compensation Package: Bonus pay Schedule: Day shift Fixed shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9239124990

1. **Customer Engagement**: Greeting customers warmly, addressing their inquiries, and providing recommendations based on their needs. 2. **Product Knowledge**: Having a deep understanding of the products or services offered to better assist customers and answer their questions effectively. 3. **Sales Techniques**: Utilizing various selling techniques to promote products, upsell, or cross-sell, and ultimately drive sales. 4. **Handling Transactions**: Efficiently processing sales transactions at the cash register, including accepting payments and issuing receipts. 5. **Inventory Management**: Maintaining accurate stock levels, replenishing shelves as needed, and assisting with inventory counts as required. 6. **Maintaining Store Appearance**: Ensuring the sales area is clean, organized, and visually appealing to enhance the shopping experience. 7. **Customer Feedback**: Listening to customer feedback and complaints, working to resolve issues and improve overall customer satisfaction. 8. **Team Collaboration**: Working with other team members to achieve sales targets and create a positive work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹8,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Compensation Package: Commission pay Performance bonus Yearly bonus Schedule: Day shift Work Location: In person

Key Responsibilities: Customer Interaction: Greeting customers, actively listening to their concerns about their vehicles, and gathering necessary information. Diagnosis and Recommendations: Working with technicians to understand the nature of the vehicle's problem, explaining the recommended repairs to the customer, and providing options. Estimates and Scheduling: Generating accurate cost estimates for parts and labor, scheduling service appointments, and communicating timelines to customers. Order Management: Creating repair orders, submitting them to the service department, and potentially ordering necessary parts. Communication and Explanation: Clearly explaining the nature of the repairs, the associated costs, and any warranty information to the customer. Customer Satisfaction: Ensuring that customers are satisfied with the service provided, addressing any concerns or complaints, and maintaining positive relationships. Upselling (in some cases): Identifying opportunities to recommend additional services or products that may benefit the customer and their vehicle, contributing to the shop's revenue. Administrative Tasks: Maintaining accurate records of customer interactions, repair orders, and other relevant documentation Job Types: Full-time, Fresher, Internship Contract length: 12 months Pay: ₹7,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person

Post - Sales Associate Job Description Post- Sales Associate Summary This is a full-time on-site role for a Sales Associate at Lab Grown Diamonds in Kolkata. Qualifications Excellent customer service and interpersonal skills Knowledge of jewellery, gemstones, and metals Sales and retail experience . Ability to work in a fast-paced environment Strong communication and negotiation skills Fluency in multiple languages is a plus High school diploma or equivalent Only Local Candidate Preferred from Kolkata Locality. Outside Candidate need not to apply. Only Local Candidate Preferred ffrom Kolkata locality. Outside Candidate need not to apply. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Preferred) Jewelry sales: 1 year (Preferred) Work Location: In person Expected Start Date: 05/07/2025

Maintenance of solar panel and it's related equipments, Daily Generation report making, monitor the plant performance. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Schedule: Day shift Work Location: In person

Job Title: Videographer Location: Asansol Job Type: Freelance / Project based Reports To: Head of Business Development Job Summary: We are seeking a Videographer who is responsible for creating high-quality video content for the mining sector and solid understanding of video production workflows, and the ability to work independently. The content will be used across digital platforms (website, social media, investor presentations) to promote brand awareness, highlight operations, and support recruitment and social media usage. Key Responsibilities: Capture high-quality video content for various purposes, including promotional, corporate, event, social media, or documentary-style projects. Plan, script, storyboard, and execute video shoots as required. Operate cameras, lighting, and audio equipment efficiently and professionally. Edit raw footage into polished, engaging videos using industry-standard editing software. Incorporate graphics, animations, music, voiceovers, and subtitles as needed. Work closely with clients, producers, or creative teams to understand the vision and deliverables. Ensure timely delivery of videos while maintaining high production standards. Manage multiple projects and deadlines efficiently. Qualifications : Bachelor's degree in film, Multimedia, or related field (not required) Experience in B2B Marketing work Experience in the mining or industrial sector is a plus Additional Requirements: Ability to work flexible hours, including weekends or evenings, depending on the shoot schedule. Own camera equipment and a personal portfolio may be required. Job Type: Freelance Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Work from home Schedule: Day shift Morning shift Night shift Rotational shift Application Question(s): Do you have certificates in Film, Multimedia or related field Education: Bachelor's (Preferred) Work Location: In person

READYMED GARMENTS SELSMAN WORKING TIME 9.30 AM TO 9.30 PM WORKING DAY 7 DAYS Job Types: Full-time, Permanent, Fresher Pay: From ₹7,000.00 per month Schedule: Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 15/07/2025 Expected Start Date: 01/08/2025

Shop helper , delivery of goods to customers, and all shop related operations work, Job Types: फ़ुल-टाइम, स्थायी, फ्रेशर Pay: ₹4,000.00 - ₹5,000.00 per month Education: High school or equivalent (Preferred) Language: Hindi+bangali (Preferred) Location: Asansol, West Bengal (Preferred) Work Location: In person Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025

1.Self- Awareness, Behaviour Skills, time management, critical and adaptive thinking, problem-solving, creative thinking, social and cultural awareness, emotional awareness, learning to learn for continuous learning etc. in personal and professional life 2.Greet customers, take order and serve 3. Apply relevant Customer service skills 4.Clean tables and counters. 5.Exhibit Proper etiquette and conduct 6.Deal with customer payment and resolve customer service issues 7.Follow Health, hygiene and safety practices in the industry. 8.Effectively communicate with Guests and Colleagues No. of years of Experience Required 5 Years Certificate/Diploma/Degree holder with at least 5 years’ experience in F&B service including one year as supervisory capacity in a classified Hotel OR Restaurant Certificate/Diploma/Degree holder with at least 5 years’ experience in F&B service including one year as supervisory capacity in a classified Hotel OR Restaurant Experience as Departmental Trainer/ On the Job Trainer would be essential Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Fixed shift Monday to Friday Morning shift Weekend availability Experience: total work: 5 years (Required) Work Location: In person

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Aditya Birla Capital Unit Aditya Birla Health Insurance Location Mumbai Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job Branch Manager Reports to: Poornata Position Title Area Manager Function Sales & Marketing Reports to: Function Sales & Marketing Department Sales – Agency sales Reports to: Department Sales – Agency sales Designation of the Employee Deputy Manager Designation of the Manager Senior Manager Date of writing/updation of JD August 2017 1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) The purpose of this job is ensure achievement of business targets and enhancement of profitability of the assigned branch by providing effective leadership, planning resources, monitoring people performance & market changes & ensuring timely operations support to ensure smooth functioning. It also includes distribution building, retail development and recruitment of FLS and Advisors. 2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. Metric Metric Units FY18 FY19 FY20 Revenue GWP Rs Mn 8 10 12 Renewal Rs Mn 0 Cost Claims Ratio % 41% 51% 52% Opex Ratio % Market share (% of business done by Private Insurers) Retail % 1.30% 3.20% 6.40% Team/Span Direct FLS No. 10 10 10 Indirect Advisors No. 250 350 350 Productivity % Active Advisors % 20% 20% 20% Active Advisors/FLS/Month No. 5 8 10 NOP/active advisor/Month No. 1.43 1.76 2.11 GWP/active advisor/Month Rs. 4,391 5,797 8,643 3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section About the Health Insurance Industry – While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalised service provider (6) remains a strong competitor. In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85 % of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the start-ups being the driving force of Indian economy, the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them. Market Opportunities – With the advent of medical advancements, lifestyle changes, change in Indian socio-economic scenario and Indian healthcare space, and the insurers are facing challenges to cater to the needs of this diverse clientele. Increasingly Indian customers have started considering health insurance partners as ententions of health advisers. In this scenario it becomes extremely important to understand their psyche and then provide tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company. About the Aditya Birla Health Insurance – Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016. ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless. ABHI’s unique offering to market includes proposition includes - A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1 ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products. ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees. Challenges – Distribution reach will be the key to future growth acceleration for insurance companies as existing geographies get saturated and the focus shifts to new under penetrated geographies. Effective distribution reach into newer geographies, alternate distribution channels, innovative products, targeting new segments are the major challenges in this industry and will be the key drivers in the future. While companies are planning to double their agency network over the next 2 years, the overall industry life agency workforce attrition rate ranges between 50-55% which is significantly high. Hence the key challenge to recruit qualified insurance agents, especially in the semi-urban / rural markets and also to combat the increasing attrition rate particularly when new players are entering the market Distribution: How we create specific distribution models to penetrate different market segments remains a challenge. Motivation to channel partners to place business with the co. Activate and manage agent based distribution channel across the country Long term and short term strategic plans to increase the market share and profitability in line with the company’s business objectives. Identifying new segments, structure offerings, and value enhancers apart from creating differentiators’ remains a big challenge for the company’s growth. Meeting varied client’s expectation in terms of solutions, pricing and operational support remains a challenge. Build and further enhance relationships with key customers and agents alike. Build the vertical in line with the leadership teams expectation of having the group benefits team contributing substantially to the bottom-line in years to come Key Challenges for the role – As the business is quite manpower intensive, hiring & retaining the right resources given the limited availability of quality talent and stiff competition is a stiff challenge Delay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion). Since health business is purely retail, maintaining daily rhythms and adding value every day to engage FLS/advisors so that they do required inputs as per the sales process is a challenge. Considering FLS quality and delivery timelines, coaching, handholding and developing a new FLS takes lot of time and energy. Infrastructure constraints Driving a balanced business growth in order to achieve the sales goals in alignment with mandated/desired market conduct and quality of business. Recurrent changes in regulatory environment and consequently changed product portfolios requiring strategic & tactical changes in selling techniques/pitch Managing expectations of high performers: high performers expectation rises every year and to satisfy it, by getting innovative ideas is a biggest challenge Driving high rates of YOY renewals in turbulent market conditions 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Ensure budgeted capacitation of FLS & achieve assigned business target by ensuring performance of assigned FLS with respect to recruitment of Advisors & achievement of business targets. Recruit quality resource Ensure performance standards of recruitment, activation, policies & premium are met by the assigned FLS Maintain the profitability of the branch Keep track on Advisors Contest and Clubs Keep track on various training needs. Sharing good sales practices. Mentor, coach, and handhold FLS by observing and demonstrating sales/recruitment calls. Maintain the Sales Report on Introduction and Issued Business Create effective engagement interventions at the branch level to ensure high levels of activity & delivery Conduct periodic reviews to monitor the key business levers and take corrective action where necessary Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level. Drive implementation of agency initiatives aimed at improving sales productivity across all FLS. Ensure daily adherence of sales process by way of effective planning and review. Ensuring sales progression of the FLS by reviewing and Motivating team for setting higher performance standards Driving activities leading to maximum FLS incentive earning. Ensure renewal targets are met and business health for the allotted branch so that functional goals are achieved. Manage sales force attrition as per bench mark. Maintain quality of business for better renewals. Relationship Management (Internal & External) to drive performance. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments. Maintain one to one contact with all advisors. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact). Visit top advisors in regular intervals. Drive local sales promotion effort for to support team members in achieving business targets Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity. Driving various contests Ensure Risk Management as per company policy. Be responsible for the market conduct of the assigned agency managers and the advisors in their team Carrying out the business activities as per the compliance & regulatory environment. Ensure (by doing basic screening & basic sanity checks) the applications that healthy Ensure compliance objectives and regulatory norms are achieved as per defined organizational guidelines. Ensure communication of compliance norms to all concerned employees Develop deviation metrics and take appropriate actions for deviations Identify and develop a team of sales professionals for the branch Coach and Develop team members Build People capability Develop a second line of leaders within the Branch FLS Team 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) FLS(UM/AM/SAM/BDM)- The purpose of this job is to recruit quality advisors (freelancer) & support / train them to enable them procure health insurance policies from the market & subsequently service the customers. 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Business Stakeholders Across Business Verticals Daily External Agents Agent Forums SAHI/general Insurance forums Weekly/Monthly Monthly/quarterly Monthly/quarterly 7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position. SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record. Job Holder Reports to – Manager Name Signature (needed for the hard copy) Minimum Experience Level 1 - 4 years Job Qualifications Graduate Diploma