Service Advisor

Department: Service
Location: Veer Mahindra (Kannur / Kanhangad)
Reporting To: Service Manager / Senior Service Advisor

Job Summary:

The Service Advisor is the face of the workshop and the first point of contact for service customers. This role involves receiving vehicles, understanding customer concerns, preparing accurate job cards, and ensuring a smooth service process with timely updates and delivery.

Key Responsibilities:

• Welcome customers and conduct vehicle reception with proper concern capturing
• Prepare job cards in DMS and record all customer complaints accurately
• Explain service jobs, estimates, AMC, RSA, and value-added services
• Coordinate with floor supervisors and technicians for job progress
• Communicate delivery timelines and keep customers updated
• Conduct post-service delivery explanation and billing assistance
• Perform follow-up calls after delivery to ensure customer satisfaction
• Promote add-on services and increase per-vehicle revenue

KPIs:

• Job Card Opening Accuracy
• Daily Job Card Count & Revenue Per Advisor
• VAS, AMC, RSA Attachments
• On-Time Delivery Ratio
• Complaint-Free Deliveries
• CSI Feedback Score

Requirements:

• Diploma in Automobile/Mechanical or Graduate in any discipline
• 1–3 years of experience in a similar role (automobile workshop preferred)
• Excellent communication and interpersonal skills
• Basic DMS and computer knowledge
• Language fluency in Malayalam and English

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person