Service Advisor

A Service Advisor is a vital role in the automotive industry, acting as a bridge between customers and service technicians. They are responsible for providing exceptional customer service, accurately assessing vehicle needs, and ensuring smooth and efficient service operations. Key Responsibilities: Customer Interaction: Greet customers warmly and professionally. Actively listen to customer concerns and questions regarding their vehicle. Provide clear and concise explanations of technical issues in easy-to-understand terms. Build rapport with customers to foster trust and loyalty. Vehicle Assessment: Conduct thorough inspections of vehicles to identify necessary repairs or maintenance. Utilize diagnostic tools and software to accurately assess vehicle problems. Consult with technicians to determine the best course of action for repairs. Service Planning and Scheduling: Develop accurate repair estimates, including labor and parts costs. Schedule appointments efficiently to minimize customer wait times. Communicate with technicians to ensure timely completion of repairs. Communication and Documentation: Maintain detailed records of customer interactions, vehicle issues, and repair orders. Provide regular updates to customers on the status of their vehicle. Address customer concerns promptly and professionally. Sales and Upselling: Identify opportunities to sell additional services or products, such as extended warranties or accessories. Promote dealership specials and promotions to increase revenue. Quality Assurance: Ensure that all repairs and services meet dealership standards. Conduct quality control checks on completed work. Address any customer complaints or concerns. Required Skills and Qualifications: Excellent Communication Skills: The ability to effectively communicate with customers, technicians, and other team members is crucial. Technical Knowledge: A strong understanding of automotive systems and repair processes is essential. Customer Service Skills: A commitment to providing exceptional customer service is vital. Problem-Solving Skills: The ability to diagnose and troubleshoot vehicle issues is key. Organizational Skills: Strong organizational and time management skills are necessary to manage multiple tasks and deadlines. Sales Skills: The ability to sell additional services and products is beneficial. Computer Skills: Proficiency in automotive software and computer systems is required. By effectively fulfilling these responsibilities and possessing the necessary skills, a Service Advisor plays a crucial role in maintaining customer satisfaction and driving business success for an automotive dealership or repair shop. Job Types: Full-time, Permanent, Fresher Pay: From ₹13,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person