Posted:2 days ago|
Platform:
Remote
Full Time
Diagnose, troubleshoot, and develop solutions to resolve escalated customer problems from L1 support. • Write clear, concise, and professional step-by-step processes, ticket updates, and technical solutions for customers. • Quickly learn new products and develop an in-depth understanding of how they work using documentation, source code, and knowledge bases. • Investigate and resolve complex issues using technical expertise, product knowledge, and deep dives into logs, databases, and traces. • Provide desktop support for hardware and software troubleshooting. • Manage and administer domain replication, Active Directory, GPOs, and domain user accounts. • Maintain the asset database by updating and tracking configuration details. • Coordinate with vendors for hardware and software issues to ensure prompt resolution. • Collaborate with central and regional teams for patch updates and system upgrades for servers and desktops. • Effectively manage and resolve support tickets using the organization’s ticketing system. Technical Skills • Proficient in Windows Server 2016 and above management and administration. • Expertise in user account management in a domain environment. • Experience with disk management, partitions, and data recovery. • Printer installation and troubleshooting skills. • Hands-on knowledge of RDS, Remote Assistance, and user profile backup/restore (e.g., Outlook, OneDrive, DFS). • Strong understanding of networking concepts, including: o Switches (Layer-2 & Layer-3) and router configuration. o DNS settings, GPO knowledge, and DHCP. o VLANs and IPSec VPN configuration. • Experience with Microsoft Azure IaaS, Office 365, and SharePoint 365. • Knowledge of Hyper-V virtualization and desktop support. • Certifications such as Microsoft Certifications are preferred
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
Quantum IT Solutions
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Experience: Not specified
3.0 - 5.0 Lacs P.A.
Experience: Not specified
3.0 - 5.0 Lacs P.A.
