Senior Salesforce Administrator

ConnectWise is a renowned software company with a global presence, employing over 3,000 professionals across North America, EMEA, and APAC regions. Committed to empowering technology solution providers, our innovative suite of solutions aids more than 45,000 partners in enhancing business management, improving sales efficiency, automating service delivery, and ensuring seamless customer experiences. At ConnectWise, we value diversity and inclusivity, welcoming individuals from all walks of life be it game-changers, innovators, culture enthusiasts, or humanitarians. We foster an environment that encourages exploration, dialogue, and recognition of significant milestones. Your unique contributions are highly esteemed, and our positive, inclusive culture is designed to appreciate your perspectives and skills, empowering you to make a meaningful impact. As a Salesforce Administrator at ConnectWise, you will play a pivotal role in driving the continuous development of our Salesforce deployment. Collaborating closely with functional leaders, cross-functional teams, and subject matter experts, you will identify, develop, and implement new business processes. Your responsibilities will encompass day-to-day configuration, support, maintenance, and enhancement of our Customer Relationship Management (CRM) platform. Key Responsibilities: - Provide meticulous support to the Business Applications team - Conduct in-depth research, analysis, and documentation of findings - Serve as the primary system administrator for the Salesforce environment - Manage user account maintenance, reports, dashboards, workflows, and routine tasks - Conduct regular internal system audits and prepare for upgrades - Oversee Salesforce data feeds and integrations - Coordinate the evaluation and execution of new development requests - Collaborate with institutional management to establish effective processes supporting administrative, development, and change management activities - Facilitate training for new users and promote Salesforce proficiency across the organization - Act as a liaison between users, vendors, and application development teams - Define and document development requirements in collaboration with the user community - Evaluate the impact of new requirements on Salesforce and related applications, systems, and processes Required Knowledge, Skills, and Abilities: - Ability to work independently with general supervision on projects and processes - Practical knowledge of relevant work area - Adaptability to new technologies and processes as per business needs - Strong project management skills and a positive demeanor - Ability to meet deadlines, prioritize tasks, and manage multiple requests simultaneously - Proficiency in problem-solving with a creative and analytical mindset - Exceptional verbal and written communication skills across all levels of the organization - Demonstrated capacity to design and implement processes and ensure user adoption - Solid understanding of the Salesforce platform, including custom app and object development, formula fields, workflows, and intermediate-level content - Familiarity with Salesforce best practices, functionality, and data management - Ability to successfully drive projects to completion and articulate complex requirements effectively Educational and Experience Requirements: - Bachelor's degree in a related field or equivalent work experience - 5+ years of relevant experience, with preferred experience in Salesforce CPQ - Salesforce Admin Certification (ADM201 and ADM211) - Preferred certifications in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer Working Conditions: Hybrid / Remote ConnectWise is dedicated to creating an inclusive work environment and fostering a culture of continuous growth and development. Join us at ConnectWise and discover how you can make a meaningful difference in our dynamic and collaborative team.,