Senior Salesforce Administrator

The Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Essential Duties and Responsibilities:

Provides support to the Business Applications team, with a high attention to detail
Researches, analyzes, and documents findingsMay influence others within the Information Technology team through the explanation of facts, policies, and practicesServes as primary system administrator for the Salesforce environmentHandles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasksCompletes regular internal system audits and prepares for upgradesManages Salesforce data feeds and other integrationsCoordinates the evaluation, scope, and completion of new development requestsWorks with our institutional management team to establish suitable processes to support administrative, development, and change management activitiesAssists in training of new users and grows the Salesforce skill set across the organizationEffectively acts as the liaison between our users, vendors, and the application development teamsWorks independently with members of the user community to define and document development requirementsAssesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processesEvaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work areaAbility to situationally adapt and understand new technology/processes as per business requirementExcellent project management skills and a positive attitudeDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organizationProven ability to design and implement new processes and facilitate user adoptionStrong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce best practices and functionality
Strong data management abilitiesAbility to successfully drive projects to completionAbility to understand and articulate complex requirements

Educational/Vocational/Previous Experience Recommendations:

Bachelors degree in related field or equivalent work experience
5+ years of related experience

Preferred working experience in Salesforce CPQ
Salesforce Admin Certification (ADM201 and ADM211)Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer