Senior Salesforce Administrator

Purpose of the Role

The Senior Salesforce Administrator is responsible for supporting the overall maintenance of the Salesforce platform.

Acting as a central point of orchestration for developers, support teams, as well as end users, the administrator provides critical day to day support for deployment, user setup, data, monitoring, troubleshooting, enhancing, automating, reporting, upgrading and training of the platform.

The Admin will also act as a first level SME for the Complaint Handling Process within the Trackwise system

Primary Duties and Responsibilities

• Own the end to end administration of the Salesforce Platform including user management, workflows, and basic validations.
• Deployment of platform changes, by collaborating with the global platform, application development & support teams
• Provide expert support with setup and maintenance of reports and dashboards
• Plan and manage release & upgrade of environments covering Salesforce Seasonal Releases, Trackwise Releases & Regular Change Requests
• Perform data load activities on demand
• Support MDR & other Regulatory/Compliance related activities
• Collaborate with offshore support teams to manage incidents , change requests & integrations
• Supervision of incidents , change requests & integrations collaborating with the external vendor teams

Competencies

• Development Support: Support new developer onboarding activities
• Release Execution: Responsible to execute releases from SF, Trackwise & Olympus changes.
• Issue Resolution: Troubleshoot and resolve complex technical issues in collaboration with development teams and vendor support.
• Support Key Users and manage their delegated administration
• Administration of DevOps Infrastructure, Sandbox Management (clone, refresh, etc) & related access
• Security Review: Support regular security review activities by extracting the relevant reports and working with the Application owner

Minimum Qualification

Education*:

Bachelor’s Degree in IT or Engineering or Computer Applications

Experience*:

• Certified in Salesforce Administration
• 3+ years in Salesforce Administration & DevOps activities
• 2+ years with Trackwise or a similar Quality Management System.

Skills:

• Good knowledge of Salesforce architecture and related technologies
• Good knowledge on SF development best practices, objects
• Experience with Agile/Scrum Techniques and tools like JIRA.
• Strong communication (verbal/written/listening) skills.
• Good organizational skills with an eye for detail and able to work within a team setting.
• Experience working with and/or driving remote teams across continents and time zones is a huge benefit.