Senior Project Manager - BPO

The role involves establishing and leading a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices. You will be responsible for driving enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals. Additionally, overseeing large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs will be part of your responsibilities. Collaboration with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery is crucial. You will lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models. Monitoring program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions, will also be your duty. Managing and mentoring regional PMO leaders and project managers to drive a high-performance culture is essential. Your role will involve overseeing reporting and executive dashboards on portfolio health, delivery status, and resource capacity. Supporting commercial teams with solution design, RFP responses, and due diligence for prospective clients is another significant responsibility. Leading the change management efforts for process transformations, digital enablement, and organizational change will also be part of your role. Qualifications for this position include a Bachelor's degree in Business, Engineering, Technology, or a related field. An MBA or Master's in a related discipline is preferred. Additionally, having certifications such as PMP, PgMP, or PRINCE2, Agile, or Scrum will be advantageous. You should possess 15+ years of project/program management experience, with at least 8 years in a senior PMO or leadership capacity. A strong background in the BPO industry with experience managing global delivery programs is required. You must have proven experience in client transitions, global ramp-ups, rebadging, and new site setup. Demonstrated ability to lead cross-functional teams in matrixed environments is essential. Experience in cost optimization, capacity planning, and client-facing project governance is also necessary. Required skills for this position include strong financial acumen with budgeting, forecasting, and ROI tracking expertise. Excellent stakeholder management and executive communication skills are crucial. You should be able to operate in fast-paced, deadline-driven, and client-sensitive settings. Strong people leadership and team development capabilities across geographies are required. Additionally, having a strategic mindset with a focus on business value delivery is important. You should be able to lead in matrixed, multicultural environments, possess high emotional intelligence, adaptability, and stakeholder management expertise. A track record of mentoring and building high-performing PMO teams is essential. A preferred skill for this role is experience with digital transformation initiatives and knowledge of industry best practices in project management.,