Senior Manager (CRM Technical)

Lead the After-Sales division covering AMC, spares sales, service coordination, and technical support. Develop and execute strategies to achieve AMC and spares sales targets. Provide expert technical support for resolving issues related to Defence Power Systems, Cooling Systems, and associated equipment. Manage and guide a team of Managers, Team Leads, and Site Engineers responsible for on-site service, repairs, and preventive maintenance. Ensure timely execution of AMCs and spares supply, while maintaining high customer satisfaction. Monitor warranty obligations and coordinate for warranty claims and service requirements. Collaborate with internal departments (Design, Production, Supply Chain, etc.) to resolve technical challenges and fulfill customer needs. Conduct regular service reviews, technical audits, and site visits; maintain detailed records of all after-sales activities. Establish systems for preventive maintenance, spare parts planning, and proactive technical support. Drive operational efficiency and enhance customer satisfaction through prompt service and support. Provide training programs for customers and internal teams on equipment operations and maintenance.

Qualification & Skills:

Experience: Minimum 10-12 years in After-Sales, AMC, Technical Services, or Field Support, preferably in Defence and Aviation sectors. Strong technical expertise in Power Systems, Cooling Systems, Electrical and Electronic Systems. Proven leadership skills in managing large teams with customer-facing responsibilities. Excellent communication, negotiation, and problem-solving abilities. Familiarity with Defence and PSU service procedures and compliance documentation. Willingness to travel for site visits and customer interactions