Customer Success Executive

Arting Digital

0 - 3 years

2 - 6 Lacs

Noida

Posted:2 hours ago| Platform:

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Skills Required

IT services QA Usage Client satisfaction Senior Executive Product sales Customer support Technical support Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience - 2+ yrs

Location - Noida (Sec 9)

Notice Period -Immediate joiner-30 days
Qualification - B.Tech, MBA, BBA, any Technical Background
Working days - 5 days
Skills - Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication Skills
Key Responsibilities:

Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
Conduct regular check-ins, trainings, and QA sessions to educate clients on product features and best practices.
Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
Monitor key performance metrics and outcomes to track client satisfaction and success.
Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

Required Qualifications:
Bachelors degree in Business Administration, Marketing, Communications, or related field.
Proven experience in a customer-facing role, preferably in the XR, technology.
Familiarity with CRM software and customer support tools is a plus.
Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.

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