Senior Human Resources Manager

5 - 10 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Senior Human Resources Manager is responsible for overseeing and managing the Human Resources team at the center level. In collaboration with the Center Director, SVP HR, National Recruitment Director, Operations, and other Managers, you will work towards making Everise an employer of choice in the communities where we operate. Your role involves ensuring recruitment goals are met, managing employment-related risks effectively, and supporting operational objectives by achieving program-specific recruitment and center retention goals. As a coach to the management team, you will hold your team accountable to meet department goals and engage in client-facing interactions. Your key responsibilities will include providing coaching and support to supervisors to ensure agents are managed effectively, maintaining a regular presence on the production floor to interact with supervisors and associates, and overseeing the creation and implementation of action plans for underperforming associates and supervisors to meet client expectations. Additionally, you will be responsible for developing programs that attract, retain, and engage employees locally, as well as ensuring consistent communication of information to all employees regarding benefits and company policies. To qualify for this role, you should possess a Bachelor's degree in a related field from a four-year college or university, or an equivalent combination of education and experience. You should have five to ten years of progressively responsible Human Resources Management experience, preferably in a call center environment. Other key qualifications include demonstrated leadership skills, proficiency in various Windows programs, excellent oral and written communication skills, strong organizational and interpersonal abilities, flexibility in scheduling, analytical and problem-solving skills, the ability to multitask, and the capacity to function effectively in a fast-paced environment. Dependability in completing assignments and maintaining regular attendance is also essential for success in this role.,

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