Senior Business Operations Analyst, Payments Growth

  
1. The role would offer an opportunity to work on ops & growth related tasks &initiatives for Online Business.2. Should possess an ability to work with multiple cross functional stakeholders.3. Be responsible for handling day to day business operations and coordination withboth external and internal stakeholders across varied industry segments.4. Be responsible for management of monitoring, business reporting and any ad hocreporting required from time to time. Proficient knowledge of excel/ google sheets isa must.5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude.6. Merchant-first attitude. Coordination with various stakeholders while handlingescalations on a day to day basis to provide prompt resolution to the merchants,ensuring best merchant experience.7. Addressing internal queries, data requirements and escalations regarding categorytransactions.8. Data Analytics Support & trendline reasoning -i. Monitoring & extracting relevant data points & MIS from our analyticsdashboards for further actioningii. Transaction analysis (increase/ dip) & follow-up with partners onreasons thereofiii. MCC mapping, coordination for MCC clean-up & monitoringiv. Biz & Product health analysisv. Track ETA vs closure of due analyses9. Offers & CRM - Work closely with internal teams to set up offers, promotional10. Collaborate with internal and external business + technical teams to spearheadintegrations and go-live.11. Following up for agreement closures and invoice payments.12. Working with internal teams, to ensure timely account launches - by overseeingpayment solution roll-outs.13. Solving payments-related escalations and refunds & settlement-related issues14. Providing a bridge between merchants operations/ accounts teams and our internalstakeholders.15. Identifying areas of operations that require automation and coordinating withstakeholders for implementation of the same. : 
1. Minimum work experience of 1-2 years in the operations/ fintech/ paymentsindustry.2. A-driver-personality - constantly pushing toward clarity and delivery while balancingthe need for a great collaboration.3. Orientation to execute multiple activities in a seamless manner.4. Strong communication skills and ability to negotiate for one's requirements.5. Strong stakeholder management skills.6. Ability to deal with ambiguity in a fast-paced target focused environment7. Advanced knowledge of Excel/ Google sheets.8. Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) 

 Insurance Benefits -  Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

 Wellness Program -  Employee Assistance Program, Onsite Medical Center, Emergency Support System

 Parental Support -  Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

 Mobility Benefits -  Relocation benefits, Transfer Support Policy, Travel Policy

 Retirement Benefits -  Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

 Other Benefits -  Higher Education Assistance, Car Lease, Salary Advance Policy

 Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. 
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