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Senior Associate, Product Operations

2 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

research monitoring tracking metrics gaming configuration patch localization content support finance engineering management analyze data coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them Identify and address issues related to product performance or gameplay through tracking in-game product related metrics Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations Job Requirements Bachelor’s Degree or higher in a finance, business, engineering or related field Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions Capable of quickly identifying and resolving real-time issues through hands-on problem solving Ability to collaborate and communicate effectively with multiple teams and stakeholders Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players Strong passion for gaming and a deep understanding of the gaming ecosystem Strong relationship building and team coordination abilities Willing to relocate to Singapore for a short-term assignment in the future Show more Show less

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