Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
eClerx
>
Senior Analyst

Senior Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

eClerx

1 - 5 years

3 - 7 Lacs

Mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

workforce management problem management real time analysis incident management wfm project management operations management team management customer service change management process management itsm service delivery team leading itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ideal candidate must possess strong communication skills, with an ability to listen, comprehend information, and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities:

Review tickets/order IDs base on input documents provided by client

Communicate effectively to take appropriate steps to resolve customer's problems

Checking status of services on account in client tools

Updating order details status in internal as well as client tools

Should be able to create daily report and share with client base

Meet process expectations with high quality standards and adherence to SLAs

Excellent multi-tasking and creative problem solving skills

Ability to actswiftlyand decisively when dealing with critical situations ability toassess situations andinitiate appropriate action

Works collaboratively with team & Project Manager to ensure timely delivery of project

Technical and Functional Skills

Bachelor's degree in any field with 2+years experience.

Possess good working knowledge of Excel and PowerPoint

Ability to develop and analyze ticket

Proven ability to self-check work to ensure results are error-free

Ability to communicate effectively with clients

Ability to work in a high-energy, quickly changing, and demanding environment including working in rotational shifts

More Jobs at eClerx

Senior Process Manager - Voice/ CHAT

Navi Mumbai

10 - 18 yrs

INR 8 - 12 Lacs

Access Management

Mumbai, Navi Mumbai, Mumbai (All Areas)

3 - 5 yrs

INR 2 - 7 Lacs

eClerx Financial Analyst - Walk-in Drive (Pune)

Pune

Experience: Not specified

INR 0 - 2 Lacs

Program Manager - KYC

Pune

15 - 20 yrs

INR 17 - 22 Lacs

SQL DBA

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

9 - 12 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

eClerx

IT Services and IT Consulting

Mumbai Maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Analyst