The main activities of the Senior Analyst Network and Data Center is to select/build/ manage Datacenters and operate Datacentre services, Datacentre being the centre of IT Services to deliver IT solutions to the Business, timely delivery of services is critical to success of BNP Business. Deliver remote network management services across different domains of network. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies, Telecom and Datacenter domain team is responsible for all Network, Telecom and Datacenters services across the INDIA
He will assist the team ensuring effective service management to meet service-level agreements and control costs.
Responsibilities
Infrastructure Operations
Datacentre Infrastructure Management
Standardize IN Datacentre Services across all facilities.
Review and revise of all policies and procedures being used in IN Datacentre Management
Support/contribute for all audits related to Datacentre
Contribute for Dashboard reporting
Availability and Capacity Management
Network Incident troubleshooting and escalation to L3
BAU support operations
Coordinates root cause analysis for all day-to-day technical issues and establish recovery and prevention processes.
Coordinates with onshore teams; interface with vendors and partners for issue resolution.
Networks obsolesce and Tech refresh
Vulnerability Management and finding remediation
SLA adherence and Dashboard reporting
Proposes solution alternatives, provide impact analysis for any technical changes.
Translates high level objectives into low level work modules and tasks.
Performs requirements gathering and design
ITIL and Change Management experience
Competencies (Technical / Behavioral)
5 to 8 years of work experience
required, minimum 4 years of relevant work experience required large enterprise networks Able to demonstrate the ability to undertake the above responsibilities
Has expert knowledge of various Datacenter facilities (UPS, Generator, Fire Suppression, CCTV, CRAC) and Services
Has knowledge of regulatory requirements related to Datacenters in INDIA region
Has experience in managing multicultural technical staff to deliver various Datacenter services
Good knowledge and understanding of Datacenter Market in INDIA
Basic skills in implementation, administration and troubleshooting of Local Area Networks, Wide Area Networks and Network Products - Routers, Switches, strong knowledge of static/dynamic routing protocols (EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS)
Troubleshooting skills to identify faults and ensure timely repairs.
Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark.
Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS.
Fluent in English to work with the global and regional teams
Excellent written and verbal communication skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Demonstrate a positive, diverse and inclusive attitude that fosters excellent service and Business satisfaction
Excellent organizational skills
Expert knowledge of ITIL disciplines
Good team and relationship builder with excellent communication skills at all levels
Excellent documentation skills
Specific Qualifications (if required) B.E or Equivalent
CCNA (Routing & Switching)
ITIL V3 Foundation desirable
CDCP
Fluency in English
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Attention to detail / rigor
Transversal Skills:
Analytical Ability
Ability to understand, explain and support change
Ability to manage a project
Ability to set up relevant performance indicators
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years