Sales Manager-Retail Sales-Retail Sales

Job Description Credit Card Portfolio Manager

About Kotak Mahindra Bank:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com

Job role : Credit Card Portfolio Manager

Kotak Credit Cards is the 5 th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase/retain customer base (AIF), transaction activation, improve customer engagement, and manage right balance between risk and profitability. Analyze portfolio metrics (attrition, customer engagement) at customer segments, MCC, category and suggest portfolio actions to ensure that customer attrition is minimum. Drive activation of card as per RBI master direction and reduce involuntary card closure.

Manage and drive customer life cycle post the card is acquired, this includes communication pertaining to setting up card pin, enable online/international transactions, credit limit, card features, TAD/MAD, customer statement, fraud awareness etc. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Optimise customer communication to ensure effective communication with lower cost. Work in close coordination with analytics team to analyse and work on strategy for customer engagement and reduce attrition. Ensure all customer issues are resolved within TAT.

Responsibilities:

• The portfolio manager will be the key stakeholder to drive AIF and reduce voluntary / involuntary card closure.
• Drive card activation and ensure reduction of involuntary card closure
• Manage, drive and tract CLCM communication.
• He/ She is expected to track all business targets and ensure the same are achieved.
He/ She is expected to introduce strategic business initiatives that help drive higher customer engagement and spends.

Requirements:

Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio.

Strong analytical skills to understand spend patters, customer segments.

Flexible to constantly iterate. Very granular with an eye for detail.