Sales Coordinator

Job Description

Job Summary: We are seeking a detail-oriented and proactive Back Office Sales Representative to join our team. This role is critical in ensuring seamless execution of customer purchase orders (POs), managing end-to-end customer requirements, and providing strong support to the sales team. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring customer satisfaction, and driving repeat business through timely and accurate order processing and follow-ups. Key Responsibilities: Customer Order Management: Process and execute all customer purchase orders (POs) accurately and on time. Coordinate with internal departments (logistics, finance, production, etc.) to ensure timely fulfillment of customer orders. Track and monitor order status and proactively communicate updates to customers. Customer Relationship Management: Serve as the main point of contact for day-to-day customer inquiries and requirements. Resolve issues related to orders, deliveries, invoices, or returns promptly and professionally. Build strong relationships with customers to ensure satisfaction and repeat business. Sales Support: Support the front-line sales team by preparing quotations, maintaining customer records, and generating sales reports. Encourage ongoing sales by understanding customer needs, identifying upselling or cross-selling opportunities, and offering appropriate solutions. Collaborate with the sales team to develop and implement customer engagement strategies. Documentation & Compliance: Maintain accurate and updated records of customer interactions, order details, and transaction history. Ensure adherence to company policies, pricing guidelines, and credit terms. Requirements: Bachelor's degree in Business Administration, Commerce, or a related field. 2+ years of experience in a similar back-office sales or customer support role. Proficient in MS Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Problem-solving attitude and a customer-first mindset. Preferred Qualifications: Experience in industrial, manufacturing, or B2B sales environment. Familiarity with order-to-cash cycle and customer account management.