Retention Manager - B2B sales (Telecom/IT )

Job Title: Retention Manager – B2B sales (Telecom/IT) Location: Hyderabad, Telangana Experience: 6+ Years Shift: Night Shift Mode: Work From Office Openings: 2 About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading VoIP solutions provider, offering cost-effective and scalable communication services to businesses worldwide. Job Overview: We are looking for a proactive and dynamic Retention Manager with strong B2B sales experience in IT products or services , preferably with exposure to US clients . The ideal candidate should also have team leadership experience and a proven ability to convince and attract clients while driving customer loyalty and reducing churn. Key Responsibilities: Develop and execute customer retention strategies based on analytics and business goals. Engage and influence clients effectively to ensure satisfaction and loyalty. Analyze customer data to identify churn risks and drive improvement plans. Collaborate with cross-functional teams to deliver a seamless client experience. Qualifications: 6+ years in B2B sales, retention, or account management in the IT/Telecom domain. Experience handling US clients and working night shifts. Proficiency with CRM tools. Strong communication, analytical, and leadership skills. akhil@vitelglobal.com, 9573584606 Job Type: Full-time Pay: ₹400,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Schedule: Night shift Ability to commute/relocate: Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Customer retention: 5 years (Required) B2B sales: 5 years (Required) Sales management: 5 years (Required) Team management: 2 years (Required) Location: Begumpet, Hyderabad, Telangana (Required) Shift availability: Night Shift (Required) Work Location: In person Application Deadline: 22/05/2025 Expected Start Date: 10/05/2025