Retention Consultant

Job Description

Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals Monitor client usage and engagement data to identify trends and areas for improvement Collaborate closely with internal teams to advocate for clients needs and contribute to product enhancements Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success Assist in creating resources / documentation / campaigns to support customer education Assist in creating automated workflows based on customer/user behaviors Assist in conducting webinars/training sessions for the client base based on customer needs Ideal Candidate: Strong customer service background, follow-up, and organizational skills 2-4 years of relevant SaaS Customer Success experience Diplomacy, tact, and poise under pressure when working through customer issues Excellent personal presentation and communication skills & strong client servicing skills Hands on experience with Chat Gpt is preferred Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves