Customer Relationship Executive For EV Bike Store- Pune

Job Description

SUMMARY Job Role CRE Job Summary: The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post- sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in achieving showroom targets. Key Responsibilities: 1) Customer Engagement: Greet and welcome customers to the showroom, ensuring a positive first impression. Assist customers in understanding the features and benefits of the vehicles available in the showroom. Respond to customer inquiries via phone, email, and in - person visits promptly and professionally. 2) Sales Assistance: Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle specifications. Guide customers through the vehicle purchasing process, from initial inquiry to final sale. Maintain accurate customer records, track customer interactions, and follow up on leads. 3) Customer Relationship Management: Build and maintain strong relationships with existing and potential customers to foster loyalty. Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction. Conduct post - sales follow - up to ensure the customer is satisfied with their purchase and address any issues. 4) Documentation & Coordination: Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing. Coordinate with internal departments to ensure smooth vehicle delivery and timely post - sale services. Maintain an organized customer database, updating it with new leads and closed sales. 5) Showroom Operations Support: Ensure the showroom is well - presented, including keeping promotional material updated and maintaining a clean, welcoming environment. Coordinate events, such as vehicle launches, promotions, and customer appreciation days. Assist in showroom reporting, providing updates on customer feedback, sales leads, and market trends. 6) Market and Product Knowledge: Stay updated on the latest automobile models, features, and industry trends. Understand the competitive landscape and provide customers with insights on how the showroom’s offerings compare. Requirements Experience : 2+ years of experience in customer relations, preferably in the automobile industry. Communication Skills : Excellent verbal and written communication skills with a customer - first attitude. Interpersonal Skills : Strong interpersonal skills to build rapport and handle customer concerns effectively. Tech-Savvy : Proficiency in using CRM systems, Microsoft Office, and other relevant software. Time Management : Ability to manage multiple customers and inquiries efficiently. Sales Orientation : Understanding of basic sales processes and customer management. Preferred Qualifications: Prior experience in a premium automobile showroom. Ability to work in a fast - paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Required Skills & Qualifications: Education : Bachelor’s degree in Business, Marketing, or a related field is preferred Benefits PF+Incentives